Stanford Estates
Forest Hill, London, SE23
4.8/5, 189 reviews
97% recommended
100% sales valuation accuracy
98% sales fee satisfaction
89% lettings valuation accuracy
93% lettings fee satisfaction

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“We recently purchased our first home with the help of ......”

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Oct 19,2012
Minithumbup
By: 'Max'
Oct 19,2012
0 people found
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We recently purchased our first home with the help of Malcolm from Robert Stanford. Malcolm was very honest and trust worthy from the start and did not seem to be out to make a quick sell. He was genuinely there to help us and was always quick to respond to calls/ emails. When Malcolm was not available, Ben was always there to be a great help as well and we would also like to extend our thanks to him and the rest of the team.

Should we buy/ sell property again, we would not hesitate using Malcolm's services again.
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Latest Reviews

View all Reviews 189
23rd Sep 2021
reviewed by 'Stef + PJ'
“We just sold our property with Stanfords Estate Forest Hill (and Catford). The whole team was brilliant (James, Malcolm, Jay, ......”
11th Oct 2018
reviewed by 'CG'
“Stanford Estates helped to facilitate a complicated sale recently. Wendy was amazingly helpful and supportive and went beyond the call ......”
14th Aug 2018
reviewed by 'Wendy'
“We have used Robert Stanfords for a number of years now and both Malocm and Cleo have been very helpful ......”
10th Aug 2018
reviewed by 'Fi'
“The good reputation of Stanford's went before them, as we had previously purchased our second home in Forest Hill through ......”
29th Mar 2018
reviewed by 'Adrian'
“Outstanding customer service especially with this individual (Cleo Lawrence). My partner and me were in the process of renting a ......”
9th Jan 2018
reviewed by 'Tazza'
“I think Stanford Estates were wonderful. I sold my beautiful one bed Victorian flat through them. Their photographer took superb ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 09:00 - 18:30
  • Sunday: 00:00 - :00
Address

Stanford Estates
2a Dartmouth Road
Forest Hill,London
Greater London
SE23 3XU
020 8699 6778

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 98% £225,000 £730,000
Lettings 89% 93% £475 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
28 1 29 4 65 0 58 0 3 1
Areas covered
  • SE23
  • SE26
  • SE4
  • SE22
  • SE6
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Latest Properties

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Catford, SE6
Forest Hill, SE23
Hither Green, SE13

“We just sold our property with Stanfords Esta......”

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Sep 23,2021
Minithumbup
By: 'Stef + PJ'
Sep 23,2021
0 people found
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We just sold our property with Stanfords Estate Forest Hill (and Catford). The whole team was brilliant (James, Malcolm, Jay, Matthew and Evie). The valuation was spot on and they got us an offer very quickly. They were friendly, patient and responsive. They supported us ...
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“Would highly recommend...”

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Oct 11,2018
Minithumbup
By: 'CG'
Oct 11,2018
0 people found
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Stanford Estates helped to facilitate a complicated sale recently. Wendy was amazingly helpful and supportive and went beyond the call of duty. I would highly recommend Stanford Estates. Many thanks to James, Wendy and the rest of the team....
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Comment on agent fees
Fees were competitive
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“Very happy...”

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Aug 14,2018
Minithumbup
By: 'Wendy'
Aug 14,2018
0 people found
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We have used Robert Stanfords for a number of years now and both Malocm and Cleo have been very helpful and always approachable! We have been very impressed and happy with their efficiency and friendly approach. Cleo had been very helpful with our tennent and ...
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“Second time lucky!!...”

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Aug 10,2018
Minithumbup
By: 'Fi'
Aug 10,2018
0 people found
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The good reputation of Stanford's went before them, as we had previously purchased our second home in Forest Hill through them. Although the process of moving house can be a stressful one, we were again pleased by the sale of our second home by them. ...
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“Outstanding customer service especially with this individual (Cleo Lawrence)....”

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Mar 29,2018
Minithumbup
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Cleo
By: 'Adrian'
Mar 29,2018
0 people found
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Outstanding customer service especially with this individual (Cleo Lawrence). My partner and me were in the process of renting a property when our referencing hit a brick wall (through no fault of our own). However, Cleo understood our predicament completely, and, I feel went above ...
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Comment on agent fees
Good
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“I think Stanford Estates were wonderful. I sold my beautiful ......”

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Jan 09,2018
Minithumbup
By: 'Tazza'
Jan 09,2018
0 people found
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I think Stanford Estates were wonderful. I sold my beautiful one bed Victorian flat through them. Their photographer took superb pictures and captured the elegance of the flat, It was on the internet for one day, the next day there were two viewings, both made ...
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“I have just let out my property through Stanford Estates ......”

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Feb 17,2017
Minithumbup
By: 'GJOSEPHS'
Feb 17,2017
0 people found
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I have just let out my property through Stanford Estates Forest Hill Branch. A very pleasant, hassle free experience. Wendy Fitzgerald couldn't have been more helpful. I would highly recommend!...
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Comment on agent fees
Good
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“Ben Nicol carried out the initial valuation of my house ......”

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Feb 13,2017
Minithumbup
By: 'Ian'
Feb 13,2017
0 people found
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Ben Nicol carried out the initial valuation of my house in Forest hill. This was handled very honestly and professionally. His knowledge of the property market in Forest hill is first class. Wendy Fitzgerald was very quick off-the -mark with the viewings and organised them ...
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Comment on agent fees
Very good
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“We bought our property through Wendy at Stanfords. We found ......”

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Feb 13,2017
Minithumbup
By: 'CP'
Feb 13,2017
0 people found
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We bought our property through Wendy at Stanfords. We found her to be honest and helpful throughout the process and unlike other agents didn't seem to be pushy or aggressive just fair. Would highly recommend this Estate Agents to others....
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N/A- buyers
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“As a first-time buy-to-let-type landlady I felt slightly apprehensive about ......”

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Feb 10,2017
Minithumbup
By: 'V'
Feb 10,2017
0 people found
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As a first-time buy-to-let-type landlady I felt slightly apprehensive about the process of finding a tenant but Stanfords could not have been more straightforwardly helpful. Not only have they found perfect tenants but the various companies they have recommended have also proved impressive. Am a ...
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Comment on agent fees
No hidden extras.
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“Very fortunate to have recently bought a property through Stanford ......”

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Jan 18,2017
Minithumbup
By: 'Tracy'
Jan 18,2017
0 people found
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Very fortunate to have recently bought a property through Stanford Estates. I found the agency to be professional and reliable. The consultant we worked with, Malcolm, really went beyond the call of duty to help advance the sale when issues cropped up and that was ...
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N/A
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“Throughout a protracted and often difficult transaction we were lucky ......”

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Jan 13,2017
Minithumbup
By: 'Jmc'
Jan 13,2017
1 people found
this helpful
Throughout a protracted and often difficult transaction we were lucky to be able to rely on Malcolm and his team's cool heads and professionalism to ensure the sale completed. Even when there was a lot of tension his considerable diplomacy ensured we got there in ...
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Comment on agent fees
Market standard, but turned out as excellent value as he really earns every penny
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“From the beginning we received excellent serviceFrom the initial meeting ......”

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Dec 23,2016
Minithumbup
By: 'Georgia'
Dec 23,2016
0 people found
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From the beginning we received excellent serviceFrom the initial meeting with Ben when the property was valued throughout the viewings and subsequent sale we felt confident and had a very personal experience. No enquiry or worry was too much for the staff to deal with. ...
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Comment on agent fees
Fees very reasonable.
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“Hard workers in a good team. They always dealt with ......”

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Dec 11,2016
Minithumbup
By: 'ACP'
Dec 11,2016
0 people found
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Hard workers in a good team. They always dealt with matters promptly and honestly, safeguarding our interests carefully and keeping us well informed. Much better than others we have dealt with....
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Comment on agent fees
Well earned
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“Catherine was brilliant. We had a pretty poor service from ......”

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Dec 04,2016
Minithumbup
By: 'James'
Dec 04,2016
0 people found
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Catherine was brilliant. We had a pretty poor service from other estate agents but Catherine was always helpful, clear and direct. Estate agents are inherently working for the seller but Catherine was approachable and always ready to answer our questions. She made sure the sale ...
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Comment on agent fees
Fees were clearly communicated and a fair reflection of the service
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“Stanford estates arranged the sale of my house in SE23. ......”

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Nov 20,2016
Minithumbup
By: 'Ian'
Nov 20,2016
1 people found
this helpful
Stanford estates arranged the sale of my house in SE23. The organisation of viewings was handled in a very efficient and friendly manner and I had an offer in no time at all. Ben, Wendy and Malcolm clearly know the housing market and I would ...
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Comment on agent fees
Good
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“Wendy was a pleasure to deal with - efficient, informative ......”

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Nov 14,2016
Minithumbup
By: 'Zoe'
Nov 14,2016
0 people found
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Wendy was a pleasure to deal with - efficient, informative and made purchasing our first home a very smooth process. She made us feel very reassured and promptly answered our many questions. I would not hesitate to recommend Wendy....
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“I hate writing these things... But having rented and then ......”

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Nov 11,2016
Minithumbup
By: 'Ben'
Nov 11,2016
0 people found
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I hate writing these things... But having rented and then sold my flat through Stanfords I really had to. It couldn't have been smoother - the tenant they found for me was superb (beyond tidy, no problems with payment) and the sale went from phone ...
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Comment on agent fees
Letting - not the cheapest, but quality of tenant offset this (2 minor repairs in 12 months) Sales - cheapest out of the agents I talked to.
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“Malcolm was very present throughout the process, from booking the ......”

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Oct 25,2016
Minithumbup
By: 'Marilia'
Oct 25,2016
0 people found
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Malcolm was very present throughout the process, from booking the viewing to closing the deal, he's definitely a great agent!...
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Comment on agent fees
I think the price was fair, considering the London average. My sole critique was the inability of taking my keys at the property, it was a bit of a hassle to have to go to Forest Hill carrying my moving – maybe in the future the agency could rethink that system.
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“Catherine was helpful and friendly throughout the process of our ......”

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Oct 21,2016
Minithumbup
By: 'Christina'
Oct 21,2016
0 people found
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Catherine was helpful and friendly throughout the process of our house purchase, from viewing to completion. The whole process went surprisingly smooth because Catherine responded to all queries efficiently and in a timely manner. I would highly recommend her and Stanford Estates to friends in ...
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“Stanford Estates are very efficient and courteous. They take great ......”

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Oct 18,2016
Minithumbup
By: 'Barry'
Oct 18,2016
0 people found
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Stanford Estates are very efficient and courteous. They take great pains to keep landlords fully informed of developments at all times. I have been very happy with the service they provide....
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“Very fair. Did not give us the expected hard sell ......”

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Oct 15,2016
Minithumbup
By: 'Joel'
Oct 15,2016
0 people found
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Very fair. Did not give us the expected hard sell and were patient with us when we had difficulties with our chain. Always quick to call back and give us information and were pleasant to deal with. We would use them again!...
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“Catherine was very positive and professional. We actually chose to ......”

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Oct 14,2016
Minithumbup
By: 'Dmeyer'
Oct 14,2016
0 people found
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Catherine was very positive and professional. We actually chose to rent the first property she showed us and were very impressed with our other interactions with Stanford estates during the process....
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“Catherine was approachable, cheerful, helpful and friendly. She made the ......”

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Oct 14,2016
Minithumbup
By: 'Jess'
Oct 14,2016
0 people found
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Catherine was approachable, cheerful, helpful and friendly. She made the process of securing our flat easy and I would recommend her to others....
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“Very professional service from start to completion. Would suggest that ......”

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Oct 13,2016
Minithumbup
By: 'Gbam55'
Oct 13,2016
0 people found
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Very professional service from start to completion. Would suggest that property inventory be formalised between buyers and sellers to avoid any possibility of confusion later on, especially if waiting for probate to exchange & complete....
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Comment on agent fees
Standard for the market.
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“Very helpful, friendly and efficient service. All negotiations and paperwork ......”

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Oct 13,2016
Minithumbup
By: 'TP'
Oct 13,2016
0 people found
this helpful
Very helpful, friendly and efficient service. All negotiations and paperwork were dealt with smoothly and quickly. All necessary information as provided at every stage of the renting process....
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Comment on agent fees
No problems
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“Malcolm is really proactive and caring - he showed real ......”

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Oct 12,2016
Minithumbup
By: 'Becca'
Oct 12,2016
0 people found
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Malcolm is really proactive and caring - he showed real concern for me, and made sure I got my flat rented as fast as possible, to a great tenant....
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Comment on agent fees
Quite high, but I don't begrudge that for the service.
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“The Forest Hill team were all great going over and ......”

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Oct 12,2016
Minithumbup
By: 'NM'
Oct 12,2016
0 people found
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The Forest Hill team were all great going over and beyond what a selling agent is required to do. They worked as a team, were communicative and helpful the whole way through the process from advertising to completion. They added a local and personal touch ...
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Comment on agent fees
As expected.
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“We have bought a number of properties in Forest Hill ......”

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Jun 20,2016
Minithumbup
By: 'Alex'
Jun 20,2016
0 people found
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We have bought a number of properties in Forest Hill over the last 17 or so years, but we only ever use Stanford Estates when it's time to sell. It's not for the levels of service, which are as high as is to be expected. We ...
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“Wendy was very helpful when I bought my flat last ......”

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May 20,2016
Minithumbup
By: 'Claire'
May 20,2016
0 people found
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Wendy was very helpful when I bought my flat last year and kept me informed at all times - she has also been very helpful since then helping me to locate contractors for renovations etc - I am very impressed by her professionalism. Claire...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints policy:



Under the Rules and Regulations of The Property Ombudsman, which Robert Stanford Estates Ltd are guided by, we advise you of the following actions that we will take should you wish to make a complaint on any matter regarding a transaction with Robert Stanford Estates Ltd.



1. A complaint should be made in writing to Mr Ben Nicol, Company Director and can be posted to the company address at 2a Dartmouth Road, London, SE23 3XU.



2. Your complaint will be recorded at the time that it is made, and will be acknowledged within 3 working days.



3. Robert Stanford Estates will deal with any representative that the complainant chooses to instruct on their behalf.



4. After your complaint has been acknowledged, Robert Stanford Estates Ltd will conduct a full investigation into the matter. A formal written outcome will be posted out to you within 15 days of the acknowledgement of your complaint.



5. The conclusion of your complaint will include a written statement of Robert Stanford’s final view.



6. Should you be dissatisfied with the outcome of this report then Robert Stanford are fully accredited by The Property Ombudsman for Sales & Lettings and you may wish to pursue further with them. We would advise you to go towww.tpos.co.uk for further information as to how to proceed with this. Should you choose to take the matter further it must be done within 6 months of the initial complaint.

Last updated at 11:46 AM 12/10/2016 by allAgents

Awards won by Stanford Estates, London SE23 3XU



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