95% sales valuation accuracy
91% sales fee satisfaction
94% lettings valuation accuracy
94% lettings fee satisfaction
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Jun 04,2019
Jun 04,2019
17
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this helpful
this helpful
Instead of writing a review, I'm just going to copy a complaint email I just sent to London Stone Properties so that my flatmate and I can begin proceedings with the Property Ombudsman Service:
Hi Michelle,
Here is a list of your organisation's unprofessional conduct:
- We emailed you several times to get our front door handle fixed. Someone came round to repaint the Ensuite and fix the handle but he didn't fix the handle. We kept contacting you but our door handle never got fixed. For 2 years we lived with a broken front door handle because of your organisation's lack of proactivity to resolve this issue.
- The Ensuite paint started flaking because your guy did a bad job, and now we are being charged for it.
- Towards the end of the tenancy you did not inform us of a viewing. One of your team entered our flat while I was heading to the shower. This was a very difficult situation as I thought our flat was being broken into and I was not dressed. We received no official apology.
- CCTV does not cover the whole car park at Warehouse Court, which is absurd in and of itself. Someone hit Tom's car in the car park, and he was not able to claim on insurance because he had parked in the area that is not covered by CCTV.
- Our iron did not work when we arrived at the flat. We were told to buy a new one ourselves, which we did. We left it at the flat when we moved out and now you are claiming it is not there and we are being charged for it.
- You are charging us for a whole paint job. The flat had not been repainted when we moved in, and literally every room in the inventory has several entries stating the poor condition of the walls.
- Richard claimed that the LHS flaking paint in the Shower Room is 'excessive wear and tear'. This is an absurd claim as the wall is literally within range of the shower. He also stated that this is because the Shower Room was repainted in November 2017. This is wrong. The Ensuite was repainted in 2017. He did not acknowledge this error, and you are charging us for something that is quite literally stated in the inventory.
- The broken window handle in the Master Bedroom was included in the report when it should not have been. We had to complain to get it removed.
- You are charging us for 12 hours of cleaning. This is absurd as Tom and I spent about 30 hours cleaning the flat, starting about 6 weeks before we moved out. We also got a professional cleaner to do 8 hours of work in the final weak. The photos Richard sent show minimal cleaning to do (less than 2 hours of basic cleaning).
- Richard said that London Stone Properties would pay us £1,525, into Tom's account, asap. He then reneged on this, saying it was a mistake, and did not even apologise.
- When I spoke to you over the phone, you told me you don't have the £1,525 to pay us. We do not believe this.
This is not a comprehensive list so we will let you know as and when other instances spring to mind.
Please respond to this email within 15 working days, as stipulated by the Property Ombudsman Service, so that we may begin proceedings with them.
As stated, we will also be leaving many reviews mentioning the above points.
Alternatively, you could pay us the £1,525, like you said you would.
Hudson and Tom
Hi Michelle,
Here is a list of your organisation's unprofessional conduct:
- We emailed you several times to get our front door handle fixed. Someone came round to repaint the Ensuite and fix the handle but he didn't fix the handle. We kept contacting you but our door handle never got fixed. For 2 years we lived with a broken front door handle because of your organisation's lack of proactivity to resolve this issue.
- The Ensuite paint started flaking because your guy did a bad job, and now we are being charged for it.
- Towards the end of the tenancy you did not inform us of a viewing. One of your team entered our flat while I was heading to the shower. This was a very difficult situation as I thought our flat was being broken into and I was not dressed. We received no official apology.
- CCTV does not cover the whole car park at Warehouse Court, which is absurd in and of itself. Someone hit Tom's car in the car park, and he was not able to claim on insurance because he had parked in the area that is not covered by CCTV.
- Our iron did not work when we arrived at the flat. We were told to buy a new one ourselves, which we did. We left it at the flat when we moved out and now you are claiming it is not there and we are being charged for it.
- You are charging us for a whole paint job. The flat had not been repainted when we moved in, and literally every room in the inventory has several entries stating the poor condition of the walls.
- Richard claimed that the LHS flaking paint in the Shower Room is 'excessive wear and tear'. This is an absurd claim as the wall is literally within range of the shower. He also stated that this is because the Shower Room was repainted in November 2017. This is wrong. The Ensuite was repainted in 2017. He did not acknowledge this error, and you are charging us for something that is quite literally stated in the inventory.
- The broken window handle in the Master Bedroom was included in the report when it should not have been. We had to complain to get it removed.
- You are charging us for 12 hours of cleaning. This is absurd as Tom and I spent about 30 hours cleaning the flat, starting about 6 weeks before we moved out. We also got a professional cleaner to do 8 hours of work in the final weak. The photos Richard sent show minimal cleaning to do (less than 2 hours of basic cleaning).
- Richard said that London Stone Properties would pay us £1,525, into Tom's account, asap. He then reneged on this, saying it was a mistake, and did not even apologise.
- When I spoke to you over the phone, you told me you don't have the £1,525 to pay us. We do not believe this.
This is not a comprehensive list so we will let you know as and when other instances spring to mind.
Please respond to this email within 15 working days, as stipulated by the Property Ombudsman Service, so that we may begin proceedings with them.
As stated, we will also be leaving many reviews mentioning the above points.
Alternatively, you could pay us the £1,525, like you said you would.
Hudson and Tom
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Latest Reviews
29th Sep 2020
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17th Dec 2019
reviewed by 'Sara'
11th Dec 2019
reviewed by 'Chino'
11th Nov 2019
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Opening Hours
Address
London Stone Properties
1 Cadogan Road,Royal Arsenal
London
Greater London
SE18 6SN
020 3141 9100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 91% | £96,250 | £500,000 |
| Lettings | 94% | 94% | £830 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 53 | 0 | 29 | 10 | 20 | 0 | 3 | 0 | 3 | 3 |
Areas covered
- SE18
- SE7
- SE28
- SE3
- SE9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Sep 29,2020
Sep 29,2020
0
people found
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I wanted to view a property in Woolwich - confirmed with Tiffany for the Saturday and long story short, my booking was not confirmed on their side despite having a telephone conversation to confirm this. I did not know this until I had arrived within ...
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Apr 01,2020
Apr 01,2020
1
people found
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London Stone Properties, especially Tiffany Francis, were superb when I was buying my property. Very responsive and helpful through the process. Could always call on her with a question and very quick responses back. Fantastic knowledge of the local area and made, what could have ...
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Jan 15,2020
Jan 15,2020
0
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Stone Letting have managed my property for over 10 years. They have always acted in my best interest. I recently sold the property through them and have been extreemly happy with the service, help and advice I received. I cannot fault Tiffany. 100% recommend them.
Thanks
Ian...
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Dec 17,2019
Dec 17,2019
0
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I had initially gone with Knight Frank but I then soon switched to LSP after realising that I had made a mistake and I have not regretted it for one second. The staff is very competent and helpful. My experience has been amazing, they have ...
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Dec 11,2019
Dec 11,2019
1
people found
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this helpful
Their service were very responsive to queries and able to put your worries at ease.
only criticism is that I didn't get my asking price :-(...
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Nov 11,2019
Nov 11,2019
0
people found
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I couldn't have asked for more help from LSP while selling my flat. It was a very long and complicated process (selling shared ownership is not straight forward!), but both Julia and Tiffany were extremely helpful and went above and beyond to help me sell ...
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Oct 08,2019
Oct 08,2019
13
people found
this helpful
this helpful
Came in looking for a flat. Told me to come back in a hour as they were busy with a landlord problem and i was told that has to be done first as landlords take priority. When I came back the woman who saw me ...
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Aug 05,2019
Aug 05,2019
1
people found
this helpful
this helpful
I bought a flat in Royal Arsenal through London Stone Properties and would highly recommend them. Tiffany was amazing, she kept me informed throughout the process and responded very quickly to my phone calls and emails. I particularly appreciated how she was in constant contact ...
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Oct 31, 2019
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(1)
London Stone Properties are by far the best estate agents that I have used (I have used several). They have managed my rental property for several years as well as recently selling my property. Nothing is too much trouble for them. I have used another estate agent previously in the area however their service and professionalism does not compare to London Stone property. Selling a property can be a stressful process however both Tiffany and Julia are so diligent in ensuring that things are progre ...
Jun 12,2019
Jun 12,2019
2
people found
this helpful
this helpful
Warehouse court 2 bed flat on the market on Thursday, viewing on Friday, sold for the asking price on Tuesday.
Buyer used a very awkward solicitor (cheapest on internet I reckon) with no knowledge of how Royal Arsenal leases work. Tiffany chased and chased and chased ...
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Comment on agent fees
Never going to like a 5 figure fee, but they're market rate when you compare with other estate agents and London Stone Properties earned them
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Jun 12,2019
Jun 12,2019
1
people found
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this helpful
We've been renting out our flat through London Stone for the past 6 months and found them to be very proactive and professional,...
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Jun 11,2019
Jun 11,2019
1
people found
this helpful
this helpful
Rented a property from the Cadogan road office. Was there for over two years. From beginning to end the whole process was great. Communications smooth whether be it during the initial move, any issues arising later during the tenancy resolved promptly and the check out ...
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Comment on agent fees
Fair
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Jun 11,2019
Jun 11,2019
1
people found
this helpful
this helpful
I used London Stone Properties over a 14 year period to rent my flat out and eventually to sell my flat. The service was always of a high quality and done with a smile. Id recommend London Stone properties to anyone looking to buy, sell or ...
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Jun 04,2019
Jun 04,2019
17
people found
this helpful
this helpful
Instead of writing a review, I'm just going to copy a complaint email I just sent to London Stone Properties so that my flatmate and I can begin proceedings with the Property Ombudsman Service:
Hi Michelle,
Here is a list of your organisation's unprofessional conduct:
...
read full review
read full review
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May 24,2019
May 24,2019
2
people found
this helpful
this helpful
I recently moved out of my rented 1 bed flat. I first met the team at London Stone , 1 Cadogan Road, nearly 6.5 years ago now.. and from day 1 as letting agent and management agency I have been very happy with their service. My first contact was with ...
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Comment on agent fees
Agents fees are what I would expect to pay.. some even charge more.. And if the checks are to safe guard tenants and landlaords.
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Mar 12,2019
Mar 12,2019
1
people found
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this helpful
I have used LSP several times over the years and always found the staff approachable, helpful, polite and most importantly very competent. Special recommendation for Hannah Byrne in Lettings who has been extremely helpful and competent, would use LSP again! Highly recommended!...
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Mar 11,2019
Mar 11,2019
3
people found
this helpful
this helpful
Just sold my property on Royal Arsenal Riverside.
Tiffany supported me through the whole process and helped me manage it remotely.
Informed and kept on track, she made the process smooth and easy....
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Comment on agent fees
I got what I paid for. It wasn't the cheapest fee quote that I could have got, but as L'Oreal might say, "It was worth it."
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Mar 09,2019
Mar 09,2019
2
people found
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London Stone Properties is managing my flat as I am overseas and since day one, I have received a very professional, efficient and friendly service by the whole team. A special thanks to Hannah though for her perfect advice when needed and who went the ...
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Comment on agent fees
Good
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Mar 07,2019
Mar 07,2019
0
people found
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Julia and Tiffany have done a great job helping us sell our flat in just 6 days, it was a high-pressure sale and both were courteous and respectful at all times. They are the go-to state agent for properties in SE18.
I would work again with ...
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Mar 06,2019
Mar 06,2019
0
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I've been using London Stone Properties as a landlord for a number of years now and have always found them to be professional, responsive, knowledgeable, communicative and hard working. In other words, a pleasure to do business with....
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Comment on agent fees
Reasonable
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Feb 14,2019
Feb 14,2019
3
people found
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Eric has been super helpfull in every steps of my moving process, really professional, efficient and energetic person who look passionate by his job....
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Comment on agent fees
Good
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Feb 11,2019
Feb 11,2019
42
people found
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Hi. Below is my experience with this agent. I am aware a review is allowed to have personal opinions, but to keep it brief, I will stick to the facts of what happened in my experience when renting as a tenant from London Stone Properties.
1.1 ...
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Jan 27,2019
Jan 27,2019
1
people found
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This is second time I have used London Stone to rent a property and I would have absolutely no doubt in recommending them.
They are knowledgeable, professional, responsive, effective and friendly.
We utilise their full management service and they just take care of everything for ...
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Comment on agent fees
Competitive and worth every penny
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Jan 11,2019
Jan 11,2019
0
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The sale of our apartment on the Royal Arsenal Woolwich was a very long and complexed procedure which without Tiffany's help would have been quite stressful. She was the middle person between our solicitor and the buyers solicitor and in my opinion went above and ...
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Comment on agent fees
Fair price for the work that was done
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Dec 14,2018
Dec 14,2018
1
people found
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this helpful
I first bought my property and have now sold it also using London Stone Properties and I could not be more thankful and happy for the way they have handled everything.
From the evaluation to the completion all was arranged very quickly, efficiently and always ...
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Comment on agent fees
The Agent's Fees are rightly priced
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Oct 30,2018
Oct 30,2018
3
people found
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I cannot be happier about having found and worked with LSP. They performed at their best and were able to assist and help at any time and under any circumstances. Always responsive and very professional in their way of doing business....
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Comment on agent fees
Good fees for the value provided
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Oct 23,2018
Oct 23,2018
0
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We had a great experience with London Stone for renting out then selling two of our properties. They kept on top of things for us, leaving us worry-free!...
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Oct 18,2018
Oct 18,2018
0
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Thoroughly professional service which I have now used twice as once seller and previously as a buyer. The owner Julia Stone helped me with a difficult sale and was superbly skillfull throughout. The review is not five stars through their fault. More because third party ...
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Comment on agent fees
Fairly and reasonably priced.
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Oct 16,2018
Oct 16,2018
0
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I recently let a flat through London Stone Properties in Deveraux House and was very impressed with the customer service provided from day one all the way through negotiations.
London Stone Properties go the extra mile to please you and have the care and attention ...
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Comment on agent fees
I found the fees to be similar if not slightly cheaper to other agencies and so would rate their fees as very good.
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Oct 16,2018
Oct 16,2018
2
people found
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Eric Tarmulis was very helpful in enabling us to sell and/or remove some of the furniture from the flat that we rent out at Royal Arsenal at Woolwich which the incoming tenant did not require....
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Comment on agent fees
Not applicable on this occasion
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Oct 16,2018
Oct 16,2018
0
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London Stone properties has provided us with quick responses to all our queries during our 2 year stay in Royal Arsenal. Very fair assessment on end of contract checks and especially quick on returning our deposit.
Everyone has been so polite, patient, and accommodating to our ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:49 AM 18/11/2016 by Mark Welberry
Best Letting Agent in SE18 
