“Awful, just awful...”

Jun 04,2019
Minithumbdown
By: 'Stobby256'
Jun 04,2019
6 people found
this helpful
Booked a viewing of the house opposite, fourdays in advance, confirmed by phone and email. They could not do evenings. The booking was then cancelled by txt on that morning, followed by "...as you have not replied to our text, please contact us to reschedule..."

Do they expect you to be glued to your phone? Can't they say that they will confirm that morning? Another two weeks until we get in there? No apology , no reason pretty much a "Well, we did tell you..." response. I've worked and assessed customer service and boy these guys scrape the barrel. Avoid at all costs. Would never use, or recommend. Ever.
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Purplebricks

Suite 7 First Floor, Cranmore Place, Cranmore Drive Shirley, Solihull
West Midlands
B90 4RZ

0800 810 8008

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