Worcester Office, Worcester, WR3
4.9/5, 162 reviews
98% recommended
96% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
Properties for Sale in Worcester | Properties to Rent in Worcester | Shelton & Lines

“Great estate agents...”

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May 29,2019
Minithumbup
Dawn Hancox
By: 'Ross styles'
May 29,2019
4 people found
this helpful
Really friendly and honest estate agents they were helpful throughout and it all went really smoothly would highly recommend to others.
Comment on agent fees
Really happy with the fees.
Was this helpful? Yes
By: Richard Shelton
May 29, 2019
Dear Ross Styles
We are delighted you are happy with our service, thank you for sharing. Wishing you all the best.
Kind regards
Richard

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Opening Hours
Address

Shelton and Lines
37 Droitwich Road
Worcester
Worcestershire
WR3 7LG
01905 616330

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £88,000 £1,600,000
Lettings 100% 95% £395 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 11 1 77 2 57 0 6 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales DPS Move With Us National Homes Network
Latest Properties
Images & Videos

“Don’t go anywhere else! Sold in less than a w......”

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Jul 10,2019
Minithumbup
Kenzie
By: 'James Freeman'
Jul 10,2019
3 people found
this helpful
Don’t go anywhere else! Sold in less than a week! The video advertising was so professional and I think this along with their hard/relentless work did the job! Special mention to Kenzie, she really is a great Estate Agent and looked after our ...
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Was this helpful? Yes
By: Richard Shelton
Jul 23, 2019
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Dear James Freeman Thank you for sharing, the video marketing on social media and rightmove has become really effective for our clients. Kenzie really appreciated the mention too. Kind regards Richard ...

“We are very pleased we chose Shelton & Lines ......”

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Jun 26,2019
Minithumbup
Dawn Hancox
By: 'Graham & Valerie Bennett'
Jun 26,2019
4 people found
this helpful
We are very pleased we chose Shelton & Lines as our agents to sell our property. Their professionalism is outstanding. We would have no hesitation in recommending them to anyone who wants to use an estate agent....
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Was this helpful? Yes
By: Richard Shelton
Jul 23, 2019
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Dear Graham & Valerie It is really appreciated that you will have no hesitation in recommending our service. Thank you so much. Best regards Richard ...

“Seamless, friendly service!...”

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Jun 07,2019
Minithumbup
Kenzie
By: 'Anderson'
Jun 07,2019
4 people found
this helpful
We found that all the team at Shelton and Lines were great, from the photographers and filmmakers, to the agents themselves. Kenzie was particularly efficient and really lovely to deal with. The sale of our property ran very smoothly, and I would certainly use them ...
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Comment on agent fees
As other agents
Was this helpful? Yes
By: Richard Shelton
Jul 23, 2019
View all comments (1)
Dear Anderson Thank you for mentioning Kenzie, she really does work hard and cares about her clients. All the best for the future. Thank you Richard ...

“Great estate agents...”

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May 29,2019
Minithumbup
Dawn Hancox
By: 'Ross styles'
May 29,2019
4 people found
this helpful
Really friendly and honest estate agents they were helpful throughout and it all went really smoothly would highly recommend to others....
read full review
Comment on agent fees
Really happy with the fees.
Was this helpful? Yes
By: Richard Shelton
May 29, 2019
View all comments (1)
Dear Ross Styles We are delighted you are happy with our service, thank you for sharing. Wishing you all the best. Kind regards Richard ...

“A Wonderful Service...”

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Apr 30,2019
Minithumbup
Kenzie
By: 'James'
Apr 30,2019
5 people found
this helpful
Lee, Kenzie and the whole team have just helped me sell my house with very little stress and for an amazing price! From start to finish communication has been outstanding and they have always had enough time to help me with all my questions. I ...
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Comment on agent fees
The fees were more than fair
Was this helpful? Yes
By: Richard Shelton
May 21, 2019
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Dear James Thank you for sharing your experience. The sales team always strive to get the best result for our sellers. We are delighted you are happy. All the best Richard ...

“Excellent service...”

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Apr 08,2019
Minithumbup
Dawn Hancox
By: 'Julie'
Apr 08,2019
4 people found
this helpful
Excellent service , Dawn has supported us providing help and assistance during our recent house purchase and was genuinely pleased on the day we picked up the keys . A big thank you...
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Was this helpful? Yes
By: Richard Shelton
May 21, 2019
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Dear Julie Dawn really does aim to please, she gets genuine satisfaction from helping people move to their dream new home. Thanks for sharing. Kind regards Richard ...

“Brilliant staff...”

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Apr 04,2019
Minithumbup
Dawn Hancox
By: 'Kerry'
Apr 04,2019
4 people found
this helpful
Very pleased with the service dawn and team delivered,very professional but also very approachable and down to earth,kept me informed with everything going on ,and helped with all the legal stuff!!very quick and efficient move recommended....
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Was this helpful? Yes
By: Richard Shelton
May 21, 2019
View all comments (1)
Dear Kerry Thank you. Being approachable is something that isn't always carried out very well by Estate Agents, we are aware of this and always do our level best to make our clients feel comfortable. It is part of our company values; seen here on our website https://www.sheltonandlines.co.uk/about-us Thanks for sharing. All the best Richard ...

“Excellent throughout...”

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Mar 09,2019
Minithumbup
Dawn Hancox
By: 'Elizabeth D'
Mar 09,2019
5 people found
this helpful
Very helpful when needed. Purchase was smooth and easy. Dawn was genuinely pleased on the day we went to collect the keys to our new home....
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Comment on agent fees
N/a
Was this helpful? Yes
By: Richard Shelton
Mar 12, 2019
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Dear Elizabeth D Thank you for sharing, we always aim for "smooth & easy." All the best. Richard ...

“Excellent customer service...”

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Mar 02,2019
Minithumbup
Dawn Hancox
By: 'Nick Bryant'
Mar 02,2019
4 people found
this helpful
Five star service, could not fault Dawn and the Shelton team for their superb hard work whilst marketing and selling my apartment in a very difficult market. Dawn constantly kept me informed all the way throughout my sale. Thank you very much. Five stars for ...
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Comment on agent fees
1% fee. Competitive and fair
Was this helpful? Yes
By: Richard Shelton
Mar 12, 2019
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Dear Nick Bryant Thank you for rating your experience 5 STARS, it is very much appreciated. We all wish you the very best. Kind regards Richard ...

“Excellent service...”

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Feb 22,2019
Minithumbup
By: 'Pticey'
Feb 22,2019
4 people found
this helpful
Superb service could not fault Dawn and kenzie for there work and keeping me informed all the way through my transaction thank you very much both of you 5stars for u both...
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Comment on agent fees
Good
Was this helpful? Yes
By: Richard Shelton
Feb 26, 2019
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Dear Pticey Its great to read your comments - thank you for sharing. Kind regards Richard ...

“Excellent...”

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Feb 13,2019
Minithumbup
Kenzie
By: 'Chris'
Feb 13,2019
6 people found
this helpful
From start to finish was very good service and always helpful as we were first time buyers we had a lot of questions....
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Was this helpful? Yes
By: Richard Shelton
Feb 26, 2019
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Dear Chris We love helping first time buyers it an exciting time buyer your fist home. We all wish you all the happiness for the future. Best regards Richard ...

“Professional help in a difficult time...”

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Feb 12,2019
Minithumbup
Dawn Hancox
By: 'Happy Seller'
Feb 12,2019
7 people found
this helpful
In a difficult sale (due to the buyer) we've managed to get our property sold thanks to the professional help of Dawn and the rest of the team. We're very happy with our cooperation with them and would recommend them to anyone....
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Was this helpful? Yes
By: Richard Shelton
Feb 26, 2019
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Dear Happy Seller, We are delighted you are happy, thank you for sharing. Best regards Richard ...

“Mixed...”

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Jan 28,2019
Minithumbdown
By: 'Duncan'
Jan 28,2019
6 people found
this helpful
Overall happy with the end result although I questioned the original value as it was surprisingly high. Unfortunately we had to drop the price as there had been no offers. Communication was fine to start with but then dropped off as the sale progressed so ...
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Comment on agent fees
For the service I feel I have overpaid slightly unfortunately.
Was this helpful? Yes
By: Richard Shelton
Jan 28, 2019
View all comments (1)
Dear Duncan Thank you for your feedback, it is really important to us. It is one of our values to "continuously improve & be better." We share our values on our "About Us" page on our website. So, therefore any area of improvement no matter how small, we have the desire to fix. We really do promote a transparent approach, because we feel it is important to our customers and we can constantly improve. Thanks again. Kind regards Richard ...

“Difficult sale handled very well...”

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Jan 24,2019
Minithumbup
Dawn Hancox
By: 'Charlotte'
Jan 24,2019
7 people found
this helpful
Dawn acted for us on a recent sale as mortgagee in possession. This proved to be a difficult sale but Dawn (and I'm sure the other agents) handled it brilliantly - they did numerous open house meetings to raise interest and kept us updated with ...
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Comment on agent fees
Fees reasonable considering the amount of work involved and level of service received.
Was this helpful? Yes
By: Richard Shelton
Jan 28, 2019
View all comments (1)
Dear Charlotte, Thank you for taking the time out to write your review. We have procedures in place to ensure emails and calls are handled quickly. Great to hear you are pleased! Thanks again All the best Richard ...

“Happy buyer...”

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Jan 11,2019
Minithumbup
Dawn Hancox
By: 'Happy Buyer'
Jan 11,2019
6 people found
this helpful
Bought a house through Dawn at Shelton & Lines and was really happy with the help she gave. Not very good "online" solicitors on one part of the chain held everybody up but she helped smooth the way. Very professional throughout negotiations, approachable and friendly - ...
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Comment on agent fees
Buyer but fees seem reasonable
Was this helpful? Yes
By: Richard Shelton
Jan 28, 2019
View all comments (1)
Dear Happy Buyer What a great name! As part of our buyers journey we are here to help every step of the way. Thank you for sharing your experience. All the best Richard ...

“Thank You...”

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Nov 15,2018
Minithumbup
Dawn Hancox
By: 'DP'
Nov 15,2018
10 people found
this helpful
Would like to say how good Dawn was with all aspects of our sell. Her professional and personal attitude made it a pleasure to deal with her....
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Was this helpful? Yes
By: Richard Shelton
Jan 28, 2019
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Dear DP I am delighted you are pleased. Thank you for sharing. Kind regards Richard ...

“Excellent service...”

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Nov 15,2018
Minithumbup
By: 'Battenhall Resident'
Nov 15,2018
9 people found
this helpful
It has been fantastic working with Shelton and Lines so far, they have a fantastic attitude towards their profession which runs through to their client base. They stand out from other local agents as they are always striving to 'up their game' to consistently improve ...
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Comment on agent fees
Typical fees for this area and type of property
Was this helpful? Yes
By: Richard Shelton
Jan 28, 2019
View all comments (1)
Dear Battenhall Resident Thank you so much, this great to hear. One of our core values is to always strive to be better. Thanks again Richard ...

“Professional, efficient,responsive and effective...”

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Jul 31,2018
Minithumbup
Dawn Hancox
By: 'Esther and Gary'
Jul 31,2018
6 people found
this helpful
Dawn was effective and energised from the outset. Her knowledge of the property and amenities etc was outstanding . Her professional yet personal approach was amazing, ensuring the sale of our house went through quickly , and supported us all the way .The communication was fantastic through ...
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Comment on agent fees
Extremely good value for money
Was this helpful? Yes
By: Richard Shelton
Aug 01, 2018
View all comments (1)
Dear Esther & Gary Thank you very much for sharing your experience. We are all very happy you are delighted with our service. We all wish you all the very best for the future. Kind regards Richard ...

“Sale completed in 9 weeks...”

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Jul 29,2018
Minithumbdown
Dawn Hancox
By: 'Lucy'
Jul 29,2018
6 people found
this helpful
Excellent service from Shelton & Lines. Thank you Dawn for guiding us through the process in a professional and straight forward manner....
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Was this helpful? Yes
By: Richard Shelton
Aug 01, 2018
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Dear Lucy "Excellent service" - thank you. All the very best. Kind regards Richard ...

“Sold to the first viewer....”

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Jul 06,2018
Minithumbup
By: 'AlBox'
Jul 06,2018
8 people found
this helpful
Dawn valued our property and was confident that she would have no problem selling it. She backed this confidence up with selling it to the first couple who viewed it....
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Comment on agent fees
Standard
Was this helpful? Yes
By: Richard Shelton
Aug 01, 2018
View all comments (1)
Dear Albox We are pleased that your sale was quick and hassle free! Thank you for sharing. All the best Richard ...

“Very satisfied...”

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Jul 03,2018
Minithumbup
Dawn Hancox
By: 'Debbie'
Jul 03,2018
6 people found
this helpful
Very satisfied with the service from start to finish. Always available to talk to and willing to do their best to help solve any query. All staff very pleasant and approachable...
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Comment on agent fees
Fees were in line with other agents.
Was this helpful? Yes
By: Richard Shelton
Jul 04, 2018
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Dear Debbie Thank you for sharing your experience. We all wish you all the best for the future. Kind regards Richard ...

“Very impressed...”

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Jun 19,2018
Minithumbup
By: 'Jess H'
Jun 19,2018
7 people found
this helpful
We've been really impressed with Shelton and Lines, in particular Zoe. Throughout the process they have been straight talking, open and honest and Zoe really helped to push the sale through. We would actively look to buy a property through them again....
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Was this helpful? Yes
By: Richard Shelton
Aug 01, 2018
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Dear Jess H, When you decide to move again we will be delighted to see you again! Thank you for sharing your experience on here. Bye for now! :-) Richard ...

“Great service...”

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Jun 09,2018
Minithumbup
Dawn Hancox
By: 'Stephen'
Jun 09,2018
6 people found
this helpful
The team (especially Dawn and Zoe) were great at being pro active in the sale of our property and importantly keeping us up to date with where things were. They were always willing to help out and offer advice through out the processs. I wouldn't ...
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Was this helpful? Yes
By: Richard Shelton
Jun 15, 2018
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Dear Stephen Thank you for taking the time to share your experience. All the best Richard ...

“Excellent...”

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May 23,2018
Minithumbup
Dawn Hancox
By: 'Yasmin'
May 23,2018
9 people found
this helpful
Dawn was fab throughout the process of buying our first property. When we were hesitant on a property and lost out to another buyer, Dawn was on the case and found us our dream home. Can not fault her or the process. Thank you....
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By: Richard Shelton
May 31, 2018
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Dear Yasmin we are delighted you have found your dream home! Thank you for your review. All the best Richard ...

“Excellent service and nothing too much trouble...”

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May 22,2018
Minithumbup
Dawn Hancox
By: 'Victoria Ravenhill'
May 22,2018
7 people found
this helpful
First time buyer I was clueless what to do or expect. Dawn the estate agent who was completing my purchase has been amazing and nothing has been too much trouble. I was guided through the process professionally and any quibbles were answered promptly above and ...
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Richard Shelton
May 31, 2018
View all comments (1)
Dear Victoria Ravenhill We always aim to make our clients experience amazing. Thank you for sharing, much appreciated. Kind regards Richard ...
Staff picture Dawn Hancox
(37)
Staff picture Simon Lines
(14)
Staff picture Emma Collins
(11)
Staff picture Richard Shelton
(5)
Staff picture Kenzie
(5)
Staff picture Christopher Walker
(4)
Staff picture Andrew
(2)
Staff picture Kat Grealy
Staff picture Christopher Hooker
Staff picture Vivien Roberts
(0)

Tenant Fees

NO LET, NO FEE.
Last updated at 12/09/2018, 1:53 PM by Shelton and Lines - Worcester Office, Worcester, W
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

NIN-HOUSE COMPLAINTS PROCEDURE
Stage One
If you think, after speaking with the local Branch staff, that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to our Head Office, Shelton & Lines, 37 Droitwich Road, Worcester WR3 7LG – info@sheltonandlines.co.uk. Your complaint will be acknowledged within 3 working days of being received. The Branch Sales/Lettings Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will be advised of the outcome in writing within 14 working days of receipt of the original complaint.
Stage Two
If, after a full investigation, you feel that your complaint remains unresolved, you may refer the matter to a Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 working days and a full response within 14 working days.
If you remain dissatisfied, after completing the above steps you can then contact The Property Ombudsman to request an independent review: 0330 440 1634 - Ombudsman Services, P.O. Box 1021, Warrington, WA4 9FE.o procedure set.
Last updated at 3:03 PM 25/10/2016 by Shelton and Lines - Worcester

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Shelton and Lines

Branch - Worcester Office, Worcester, WR3