Started off good. Then I seemed to get emails from so many differnet people, so the personal service aspect on which I was sold had gone. One month they didn't send me my rent monies, I had to chase them up, another two they didn't send me statements, again I had to chase up. I never received even a copy of the contract nor inventory when a new tenant took over. The obvious employment of inexperienced school-leavers is clearly one of their major downfalls, as well as being generally disorganised, inefficient and unaplogetic when they do mess up.