Shirley, Solihull, B90
1.2/5, 481 reviews
6% recommended
40% sales valuation accuracy
23% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction



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“Loosing our home because of them!!!...”

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May 18,2018
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By: 'Simona'
May 18,2018
0 people found
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To whoever is reading this - I did not include any full names in this review because even though Purplebricks has provided us (tenants) with the worst customer service and professionalism, I do not wish to destroy people's lives.
Since we moved in, we had a lovely agent called Kerry who has always picked up the phone and dealt with our issues straight away. Then few months ago, we have been told she has left from one day to another which I do not fully believe but whatever.
Then we one day got email, saying that the office in Leeds is moving somewhere and our deposit is fine. So we wanted to call to someone to talk about this as we wanted to know more. We got through to the normal office and they gave us two new numbers to call, being the new office. So we did that. And for less than two weeks I have been trying to get in touch with the new office, to find out what is going on and also who is our new agent. No answer, just voicemail to be left which we did every time. So I got in touch with my landlords, informing them that we cannot get in touch with the agency, and if this was emergency they would not know about it.
Landlords couldn't get in touch with the agency either which resulted in landlords telling us that they are considering terminating contract with them and therefore us because they don't want to be paying money to an agency which doesn't pick up the phone for almost two weeks - this was completely understandable but it also meant we would have to leave our home because of the incompetence of this agency.
I slapped this on twitter because I wanted to warn other people deciding whether or not to go with this agency and they all of a sudden contacted me and within few days I have been contacted by our new property agent. I told him about everything and he said he will be getting in touch with the landlords to sort things out.
To no surprise, I have been trying to contact him since last Friday and today is Friday and I have heard nothing. The phone rings and then goes to voicemail. The same applies to the landlords, no one is picking up the phone to them again either.
Once again slapped this on twitter, and once again got a message saying someone will be in touch with me as soon as possible. At this point I am not interested in what they have to say and I am just going to wait what the landlords want to do. I think this is the WORST agency I ever came across. The feeling of insecurity, the thought that you have phone numbers but no one gives a monkey to pick their phone up. Knowing that people do not take it seriously enough that me and my partner might have to leave our home because of THEIR mess up (trying to use nice language here, despite my frustration and anger). They only care when you put it on the social media and everyone has access to it. These reviews are helpful but you are more likely to see reviews on twitter than go and search reviews elsewhere so thats why they respond so fast on their social media. They don't actually care.
In addition to this, they told our landlords they moved the office to Manchester and they told us they moved their office to Birmingham.
I just really wouldn't recommend anyone going with this agency because some office move throws their professionalism and customer service so off the rail, it can literally ruin your tenancy agreement with landlords and get you to lose your home.
I would also strongly recommend any landlords and tenants to read all the tweets on their twitter from other twitter because there are landlords having issues with them and tenants not getting their deposits back either.

Thank you for reading this review, and sorry if some stuff was all over the place.
Comment on agent fees
Whatever they charge the landlords (I am a tenant), I would say none of it is worth the money because we didn't get any help from the agency for almost a month basically.
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Opening Hours
  • Open: 24/7
Address

Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 40% 23% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 22 193 1 40 2 115
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Currently selling my house with Purple Bricks......”

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Feb 12,2024
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By: 'Wendy'
Feb 12,2024
0 people found
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Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents who both live half an hour away in different directions, an account manager and now a negotiator who doesnt reply to my calls or emails ...
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“Don't get burned like I did! Check the small ......”

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Jan 22,2024
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By: 'Monica'
Jan 22,2024
1 people found
this helpful
Don't get burned like I did! Check the small print before signing up. If your sale falls through you are liable to pay the full fee and trust me, if that happens, PB won't put any further effort in selling your property! Stay well clear....
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“Unprofessional and Waste of Time...”

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Jan 12,2024
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By: 'Archana'
Jan 12,2024
0 people found
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Unprofessional and Waste of Time This agent is not motivated to carry out viewings/ negotiate with the buyers/ sell the property as they receive their commission upfront. On multiple occasion Cathy from Purplebricks kept on cancelling the confirmed appointments on short notice, not considering that ...
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“Absolutely horrific in every which way and an......”

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Jan 09,2024
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By: 'Hayli Carmichael'
Jan 09,2024
0 people found
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Absolutely horrific in every which way and angle!! I have honestly run out of words to describe this shambles of a “company”

Oh sold.. oh sold for £1, oh liquidised, oh now strike.. oh shareholders voted to liquidise again.. whatever next?

...
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“Purplebricks is a scam...”

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Jan 09,2024
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By: 'M'
Jan 09,2024
0 people found
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Purplebricks is a scam. Avoid dealing with them. They are not estate agents in any capacity, they are just a marketing company,they just put your advert in a couple of websites and then, when u don't have any viewings for selling your property, they ...
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“Shocking unprofessional agent.Take the money......”

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Dec 12,2023
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By: 'Stevie'
Dec 12,2023
3 people found
this helpful
Shocking unprofessional agent. Take the money and run. We switched to a local agent and sold in days. Please read reviews on social media. Don't be tempted, this company are awful....
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By: Hayli
Jan 02, 2024
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Absolutely agree - they need taking down!!!! ...

“Avoid avoid avoid...”

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Nov 20,2023
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By: 'Chris'
Nov 20,2023
4 people found
this helpful
Once they have taken their fee they're not interested. Calls go unanswered, emails take days to be replied to and they don't arrange viewings and/or don't show up for them. This has happened to me and my friends who listed with them. Estate agents ...
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“Pay cheap expect nothing in return!!!!...”

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Nov 09,2023
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By: 'Hayley'
Nov 09,2023
2 people found
this helpful
AVOID AVOID AVOID I'm annoyed I've had to give them a star at all. Avoid avoid avoid. They don't call back, they're call q's are terrible and even when an “area manager” gets involved it can't be resolved. It's a terrible company and it's a ...
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“Purple Bricks are dishonest and incompetent.......”

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Nov 08,2023
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By: 'Chris Miller'
Nov 08,2023
3 people found
this helpful
Purple Bricks are dishonest and incompetent. Our point of contact is not passing on required information to other estate agents in the chain and does not respond to calls or messages. PurpleBricks accepted a conveyancing quote without either informing us of the cost or forwarding ...
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“DON'T BE FOOLED!!!...”

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Nov 02,2023
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By: 'Jordan'
Nov 02,2023
1 people found
this helpful
DON'T BE FOOLED!!! If you are a considering letting PurpleBricks manage your tenancy agreement - DON'T! You may save a few £ on the tenant find service but you will most certainly lose lots more ££££ during the tenancy due to their unprofessional and incapable service. However, ...
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“After encountering numerous hurdles, they fin......”

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Nov 01,2023
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By: 'Kal Hashemi'
Nov 01,2023
1 people found
this helpful
After encountering numerous hurdles, they finally scheduled an appointment for me to view a property. However, when I arrived, there was nobody present to show me the property, and they didn't bother to notify me of the cancellation. This is incredibly unprofessional and unethical....
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“Shoddy...”

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Oct 28,2023
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By: 'John Bamber'
Oct 28,2023
1 people found
this helpful
Shoddy. Unprofessional and unresponsive. You get what you pay for I suppose and Purple Bricks are certainly cheap My experience was post the sale. 2 months after completion they started chasing me for non payment of their fees even though everyone knows that estate agent fees ...
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“Purplebricks get paid to NOT sell your property...”

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Oct 23,2023
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By: 'Mary'
Oct 23,2023
3 people found
this helpful
Purplebricks offer a cheap service because YOU PAY whether you sell your property or not. They get paid anyway so they are not incentivised to do anything proactive and I can truly say they are the worst company I have ever dealt with. Their unprofessionalism, ...
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“Not responding to potential buys or my complaints!...”

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Sep 28,2023
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By: 'Graeme'
Sep 28,2023
2 people found
this helpful
3 individual potential buyers have left feedback saying that Purplebricks haven't even responded to their enquiries to view our property. And that's the ones who bothered to comment. One person refused to engage with them further and we had to show the property ourselves! We are ...
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“Miss sold and miss lead...”

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Sep 28,2023
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By: 'John ruane'
Sep 28,2023
1 people found
this helpful
I have had to terminate my contract with purplebricks, has from the start nearly 12 months ago, they did not get a single viewing or person interested. The only contact from them was to request reductions in price to the tune of £50k lower than they ...
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“Don't waste your time or money. Zero communic......”

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Sep 28,2023
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By: 'Joanna'
Sep 28,2023
1 people found
this helpful
Don't waste your time or money. Zero communication from them, when they tell you your account manager will be in touch every two weeks! Two months and four requests to remove board and still waiting. Still waiting for account manager to get in touch despite ...
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“Simply awful ! communication utterly terrible......”

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Sep 15,2023
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By: 'Avoid'
Sep 15,2023
1 people found
this helpful
Simply awful ! communication utterly terrible both on text and whatsapp - avoid avoid avoid says a lot when i cannot tag the agent through here...
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“No communication, no professionalism!...”

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Aug 29,2023
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By: 'Berzan'
Aug 29,2023
4 people found
this helpful
Purple Bricks advert properties on sites such as Zoopla, Rightmove, etc. They provide a number and when you call, an automated voice asks you to register at their website for a viewing, which I did. Then, I had a confirmed viewing date. I turned up ...
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“Worst service ever received from an Estate Agent...”

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Aug 24,2023
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By: 'Dawn'
Aug 24,2023
4 people found
this helpful
Booked an online appointment for a valuation of my property. This was confirmed and booked in so I travelled from Newcastle to Dunfermline for the appointment to receive a call 1/2hr before the appointment to be told that they were not coming out to the ...
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“Stole £2000!...”

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Jul 24,2023
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By: 'Hayley Louise Macdiarmid'
Jul 24,2023
3 people found
this helpful
We signed up to PB just before Christmas 2021 because we thought by using an online-based estate agent it would mean a more personal experience when communicating about selling etc. And it saved on all of the commission! However we were absolutely wrong and our experience ...
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“The worst experience ever, do not use them or do business with them!!!...”

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Jul 17,2023
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By: 'Galyna'
Jul 17,2023
3 people found
this helpful
Unfortunately we had to deal with this bunch of unprofessional people for a months and a half, and this is for rental (!). This was the longest process to rent a flat ever. We made a rental offer on May 20, on May 21 we received an approval ...
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“Please do not go with this company. Its run b......”

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Jul 10,2023
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By: 'David lewis'
Jul 10,2023
3 people found
this helpful
Please do not go with this company. Its run by jokers, Staff in all on commission to sell. Must of the the time there on holiday, never answer the phone , many mistakes on the listing . Ease do not go with this company. 100% bad, 13 phone calls ...
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“Lack of professionalism...”

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Jul 05,2023
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By: 'Mohammed'
Jul 05,2023
0 people found
this helpful
I had an appointment to view a property at 5pm, which I had booked online. However, I received a request to reschedule the appointment to 7pm and received a confirmation email for the new time. I arrived at the appointment and waited for the agent, ...
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“Scam operation do nothing to sell your house!...”

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Jun 19,2023
Minithumbdown
By: 'Simon Spurrell'
Jun 19,2023
5 people found
this helpful
Avoid this scam operation they will take money for doing nothing at all. They didn't get a single viewing for us in 4 months despite being on there highest package. We swapped to a proper agent and had over 30 viewings and sold within 6 weeks. They are ...
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“Very poor service in the Southampton area....”

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Jun 19,2023
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By: 'JEANETTE Walsh'
Jun 19,2023
1 people found
this helpful
Very poor service in the Southampton area. Marcus Goode doesn't appear interested in upholding viewings. Several cancellations, sometimes at the last minute trying to view a house 3 times. The only contact is email, no call or text so you need to be constantly checking emails ...
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“We have been stuck in a landlord rental agree......”

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Jun 06,2023
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By: 'Sarah'
Jun 06,2023
0 people found
this helpful
We have been stuck in a landlord rental agreement and literally pay a monthly fee to micromanage this appalling service. Do not use them to manage your lettings. They will leave you vulnerable. Luckily tenants have given notice and we can end the service. No ...
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“Do not use purple bricks or Strike in Birming......”

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May 31,2023
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By: 'Nick'
May 31,2023
1 people found
this helpful
Do not use purple bricks or Strike in Birmingham or Solihull. Difficult to get hold of the agent, not particularly helpful, Did not suggest strategies so did not feel like I was dealing with an experienced proper agent. Did not call back potential buyers. After ...
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“Awful just awful...”

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Apr 30,2023
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By: '..'
Apr 30,2023
4 people found
this helpful
Do not I repeat do not use these scammers. They took my advert offline then continued to lie about it. Tried taking payment 4 times but I've fought every time to get it back. Now they have sent an edited phone list saying I called them ...
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“avoid at all cost...”

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Mar 13,2023
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By: 'm byrne'
Mar 13,2023
3 people found
this helpful
Basically they will over price your house to get the business and then that is the last you hear from them. We have left messages for Louise who doesn't return calls and not one viewing in 3 months. When we challenged we were told all negatives ...
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“I would give zero stars if possible. Our whol......”

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Feb 22,2023
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By: 'Andy Friend'
Feb 22,2023
3 people found
this helpful
I would give zero stars if possible. Our whole sale transaction was a disaster from start to finish. After 9 months of time wasting the chain (our buyer and our seller - top of the chain) fell apart. Escalated issues to the area director who never ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 13/12/2017 by allAgents

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