I haven't anything to add to what had already been said about this terrible company, other than to reiterate that they lie, all the time. I think a lot of the problems stem from the manager as some of the staff seem to be trying their best but they don't ever get results. The manager is unbelievably rude and aggressive.
Our landlord also lost out financially through them, as they didn't report damp to him so damage was done in the end. On one occasion they took 3 months to pass my rent onto him and he threatened eviction. I had to stand over them in their office while they paid him. Then they said "it's his fault, he doesn't speak English and he's confused".
Please, please, don't rent from them, or through them!