East London & Essex, London, E3
5/5, 331 reviews
98% recommended
100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction
Visit our website - www.alexneil.com

“Extremely happy...”

Share on :
May 19,2019
Minithumbup
Bora
By: 'FH'
May 19,2019
1 people found
this helpful
Received extraordinary service throughout my purchase. Bora was splendid and not for once lacked professionalism. Very happy and would recommend.
Was this helpful? Yes
By: Alex Neil Estate Agents
May 20, 2019
Dear FH. Thanks you for your review. We are very pleased that you are happy with the service provided by Bora and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents

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Opening Hours
Address

Alex Neil Estate Agents
341 Roman Road
London
Greater London
E3 5QR
020 8980 7431

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £135,000 £3,950,000
Lettings 94% 98% £565 £2,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
31 0 174 5 39 1 76 0 4 1
Areas covered
  • New Cross
  • Surrey Quays
  • Lee
  • Rotherhithe
  • SE16
  • Canada Water
  • SE1
  • Shad Thames
  • SE3
  • Blackheath
  • SE10
  • Greenwich
  • SE8
  • Deptford
  • SE13
  • Lewisham
  • SE18
  • Woolwich
  • SE9
  • Eltham
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Had a great experience with Alex Neil to sell......”

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May 12,2020
Minithumbup
Bora
By: 'Samad Ahmed'
May 12,2020
1 people found
this helpful
Had a great experience with Alex Neil to sell my home and it wasn't an easy one too. Thank you so much Michelle, Bora and the rest of the team who helped out so much to sell the place. I will definetely be recommending your ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
May 13, 2020
View all comments (1)
Dear Samad, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Scammers!...”

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May 05,2020
Minithumbdown
By: 'mario'
May 05,2020
0 people found
this helpful
1 start is too much to this guys. A terrible customer service, they are extremely greedy, they let me in the street by taking ALL MY MONEY from the deposit with no enough evidence or reason. Their properties are in really bad shapes, mold in the ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
May 07, 2020
View all comments (1)
Dear Mario, We understand that you are already in contact with members of our team and that you are liaising with the DPS regarding your differences with the property's landlord concerning the deposit. Apologies that matters have progressed in a manner that you deem unsatisfactory. Best regards, Alex Neil Estate Agents ...

“Bora Huseyin did everything we asked of him, ......”

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Apr 02,2020
Minithumbup
Bora
By: 'Simon Grundy'
Apr 02,2020
1 people found
this helpful
Bora Huseyin did everything we asked of him, promptly and efficiently. He kept us informed by phone and email of everything that happened regarding our sale and prospective buyers. He was not afraid to give us advice, but accepted when we decided otherwise. Matteo Congedo ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Apr 03, 2020
View all comments (1)
Dear Simon, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Recommended!!...”

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Feb 25,2020
Minithumbup
Bora
By: 'Shahed'
Feb 25,2020
1 people found
this helpful
Fantastic service and very pro active. I was recommended by a friend who also sold his property through this agent and they certainly did not disappoint!!! i will also recommend to many...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 25, 2020
View all comments (1)
Dear Shahed, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Mo was extremely helpful with the sale of our......”

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Feb 25,2020
Minithumbup
By: 'Emily McLean-Inglis'
Feb 25,2020
1 people found
this helpful
Mo was extremely helpful with the sale of our 2 bed property in Bow- the sale proceeded quickly and that was thanks to Mo!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 25, 2020
View all comments (1)
Dear Emily, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I wanted to share my experience as i felt lik......”

Share on :
Feb 19,2020
Minithumbup
Bora
By: 'Serap'
Feb 19,2020
1 people found
this helpful
I wanted to share my experience as i felt like it could not of gone better. After using a few agents in the past to let my property i found the best service is with Alex Neil....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 20, 2020
View all comments (1)
Dear Serap, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sold!!...”

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Feb 18,2020
Minithumbup
Bora
By: 'Joaquin'
Feb 18,2020
0 people found
this helpful
Sold my property quickly, efficiently and at a great price. Impressive agents and fantastic employees that make you feel welcomed....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 18, 2020
View all comments (1)
Dear Joaquin, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Absolutely the best and extremely helpful fro......”

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Feb 10,2020
Minithumbup
Tommaso
By: 'Jon'
Feb 10,2020
1 people found
this helpful
Absolutely the best and extremely helpful from start to finish. Above and beyond to make this very difficult and fraught with problems transaction progress as smoothly as possible. Thank you...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Feb 11, 2020
View all comments (1)
Dear Jon, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Sold!!!!!...”

Share on :
Jan 16,2020
Minithumbup
Bora
By: 'Paige'
Jan 16,2020
1 people found
this helpful
Came across this Estate Agents and thought i would get a valuation. Three months down the line and i have now completed on the sale of my house. Amazing experience from the moment i had a valuation to viewing and selling. Extremely professional company and ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 17, 2020
View all comments (1)
Dear Paige, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Thank you for your great service, we began to......”

Share on :
Jan 16,2020
Minithumbup
Bora
By: 'Glody'
Jan 16,2020
1 people found
this helpful
Thank you for your great service, we began to lose hope as myself and my partner was searching for a home for 6 months with no luck but thankfully we found a amazing place now which made it worth it. Thank you Kelvin/Bora for the ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 17, 2020
View all comments (1)
Dear Glody, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Happy client...”

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Jan 14,2020
Minithumbup
Bora
By: 'Candice surman'
Jan 14,2020
1 people found
this helpful
Five years now with Alex Neil letting and managing my property and could not be happier!!! Great service as always and brilliant they have there own management team. Bora this year was fantastic and found me a tenant within 48 hours. Pleasure as always...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Jan 14, 2020
View all comments (1)
Dear Candice, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Amazing experience and will use again in the ......”

Share on :
Dec 19,2019
Minithumbup
Bora
By: 'Anthony T'
Dec 19,2019
1 people found
this helpful
Amazing experience and will use again in the future. Great professional service and proactive! Selling made extremely easy. Recommend to anyone...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 19, 2019
View all comments (1)
Dear Anthony, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I have used Alex Neil before as a tenant and ......”

Share on :
Dec 18,2019
Minithumbup
Bora
By: 'Jodie Body'
Dec 18,2019
1 people found
this helpful
I have used Alex Neil before as a tenant and was really impressed. In the years i have rented i have never come across a better property management. Fantastic service and my initial viewings stage with Bora was amazing!!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 19, 2019
View all comments (1)
Dear Jodie, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Brilliant...”

Share on :
Dec 17,2019
Minithumbup
Bora
By: 'Miss Parmen'
Dec 17,2019
1 people found
this helpful
Had a fantastic experience with Alex Neil Estate Agents. Could not fault a single thing in selling my property for me and my partner!!! Extremely happy and thank you Bora also....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 17, 2019
View all comments (1)
Dear Miss Parmen, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic experience selling my home of 30 ye......”

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Dec 13,2019
Minithumbup
Bora
By: 'Abul B'
Dec 13,2019
1 people found
this helpful
Fantastic experience selling my home of 30 years!!! Not only did Alex Neil sell my home but found me a new one which matched all my requirements. Very impressed with Bora and the company. Pro active and knowledgeable!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 16, 2019
View all comments (1)
Dear Abul, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service. Honest, knowledgable, friendly......”

Share on :
Dec 09,2019
Minithumbup
Bora
Michelle Holford
By: 'Linds'
Dec 09,2019
1 people found
this helpful
Great service. Honest, knowledgable, friendly and efficient. Only negative is the Conveyancing company recommended by AN (Conveyancing Direct) - they are terrible... avoid!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 11, 2019
View all comments (1)
Dear Linds, Thank you for reviewing your experience, leaving this review of our team and for your feedback of Conveyancing Direct which we will address with them directly. We hope to be of assistance to you again in the future. Best regards, Alex Neil Estate Agents ...

“Overall, a thorough and straightforward process...”

Share on :
Nov 28,2019
Minithumbup
Bora
By: 'Carlton'
Nov 28,2019
1 people found
this helpful
Overall, a thorough and straightforward process. Bora was super informative, friendly and professional during the viewing process. He also followed up promptly once we were ready to put down an offer, and guided us in ensuring we got the most for our money. The referencing ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 28, 2019
View all comments (1)
Dear Carlton, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Very effective and quick process. I was looki......”

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Nov 26,2019
Minithumbup
Bora
By: 'Arif'
Nov 26,2019
1 people found
this helpful
Very effective and quick process. I was looking for a property to rent and the whole process was explained to me in great detail and now i am one month in my new property. Great experience...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 27, 2019
View all comments (1)
Dear Arif, Thank you for taking time out to review your experiences of dealing with out office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“One month of viewings and finally found the r......”

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Nov 22,2019
Minithumbup
Bora
By: 'Helena'
Nov 22,2019
1 people found
this helpful
One month of viewings and finally found the right property. Alex Neil estate agents have took all the stress away from me with fantastic and professional service. Excellent work from Bora!!!...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 22, 2019
View all comments (1)
Dear Helena, Thank you for taking time out to review your experiences of dealing with out office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Very experienced and professional individuals......”

Share on :
Nov 19,2019
Minithumbup
Bora
By: 'Gemma'
Nov 19,2019
1 people found
this helpful
Very experienced and professional individuals at Alex Neil. I have received great service throughout and highly do recommend the company...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 19, 2019
View all comments (1)
Dear Gemma, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great sale and experience. Very good service ......”

Share on :
Nov 14,2019
Minithumbup
Michelle Holford
Bora
By: 'Harry S'
Nov 14,2019
1 people found
this helpful
Great sale and experience. Very good service from the team at Alex Neil!!! From the start with Bora then to the sales progressor Michelle. Would certainly use and recommend again...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 14, 2019
View all comments (1)
Dear Harry, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Time very well spent!!! No messing about, vie......”

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Nov 11,2019
Minithumbup
Bora
By: 'Alexander'
Nov 11,2019
1 people found
this helpful
Time very well spent!!! No messing about, viewing and all my questions answered. Very happy tenant thanks to Alex Neil and Bora’s pro active approach....
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 12, 2019
View all comments (1)
Dear Alexander, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic service from the first phone call t......”

Share on :
Oct 29,2019
Minithumbup
Bora
By: 'Manra'
Oct 29,2019
1 people found
this helpful
Fantastic service from the first phone call to moving in. Had a very pleasant time and it went as smoothly as possible. Very happy with Alex Neil and the team...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 29, 2019
View all comments (1)
Dear Manra, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Very positive and professional. I received we......”

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Oct 23,2019
Minithumbup
Bora
By: 'Sharon'
Oct 23,2019
1 people found
this helpful
Very positive and professional. I received weekly updates and feedback from viewings at my property. Bora was exceptional and over delivered. Very happy with Alex Neil Estate Agents!!!...
read full review
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By: Alex Neil Estate Agents
Oct 23, 2019
View all comments (1)
Dear Sharon, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Had my property on the market until i chose t......”

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Oct 17,2019
Minithumbup
Bora
By: 'Julian'
Oct 17,2019
1 people found
this helpful
Had my property on the market until i chose to use another agent and that was Alex Neil. Had a great service and what took months with others only took 48 hours with Alex Neil and Bora. Very quick to get viewings and now my property ...
read full review
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 17, 2019
View all comments (1)
Dear Julian, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Staff picture Matteo Congedo
(116)
Staff picture Lucia
(22)
Staff picture Bora
(187)
Staff picture Rebecca
(70)
Staff picture Michelle Holford
(20)
Staff picture Lauren
(1)

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:46 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due – 8.0% & VAT - 9.6% Inc VAT.

Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:47 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:48 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:04 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:45 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:45 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:41 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:42 AM 01/10/2019 by allAgents

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Alex Neil Estate Agents

Branch - East London & Essex, London, E3