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Oct 18,2012
By: 'Frank Carey'
Oct 18,2012
1 people found
this helpful
We wanted to rent a flat for our son who is studying at Warwick. The property offered was a studio flat (described on website as a one bedroom flat) and was in awful, unacceptable condition. This agency cannot be trusted!
What agent could do to change your mind?
Be honest and professional. Do not just look for a fast buck.
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By: Customer Service
Jun 10, 2014
This review is incorrect and very misleading

Mr Carey’s son Andrew called Bansal Estates early September 2013 and insisted on reserving a flat which he had found online.

Bansal Estates explained to him that reservation fees are non refundable and it would be better for him to view the property first.

Andrew agreed and did not reserve this flat but stated he could not view the flat any time soon.

On 13th Sept 2012 we emailed him and informed him that this flat had been let to another party who had viewed it.

We offered him another flat in the same block but recommended that they view this property first before putting down any monies for it.

Andrew insisted on reserving this flat and paid the non refundable reservation fee.

We immediately stopped showing this property to other potential tenants and sent the application forms to Andrew.

When Andrew and his parents eventually viewed the property they decided that the flat was simply not for them.

We were unable to return the non refundable reservation fee as per the terms in our rental agreement which had been explained to them several times before.

The flat had been professionally repainted and cleaned in the interim period for Andrew; as such we dispute the claim it was in any sub standard condition.

The landlord of the property is hurt to hear his property has been described as awful and unacceptable by Carey, when it has been rented out continuously without any complaints

We kept the Careys informed and updated at all times. We sympathise with them, but we repeatedly stated to them that reservation fees were non refundable as it stopped other potential tenants from viewings.

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Bansal Estates

Bansal House 14 Warwick Row Coventry
West Midlands


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