Dinnington, S25
3.7/5, 3 reviews
67% recommended
100% sales valuation accuracy
100% sales fee satisfaction



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“We had a nightmare time with William H Browns in ......”

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Oct 16,2012
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Harriet
By: 'samc'
Oct 16,2012
9 people found
this helpful
We had a nightmare time with William H Browns in Dinnington. We went on the market with them and had no viewings at all. They suggested dropping the price which we did only to find three months later it still being advertised at the original price. We never got phone calls returned or were contacted by the agents, we were calling all the time time. We were promised monthly reviews of what had been happening with our house and got 3 in 2 years.

When we went to complain we were told by Harriet Huddlestone that the former employee who had been working on our house had been "sacked due to incompetence" that she had not been marketing the house properly and things would be better now she were dealing with it. This has now been totally refuted by William H Brown and Harriet Huddlestone has said she did not say this to me.

After two years of being on the market with Browns I was approached by a neighbour who bought a property at the other end of our cul de sac. He approached me and said he wanted to apologise for not buying our house when he viewed it. He went on to say he never had any intention of buying our house as he runs a climbing wall business and our house had no space for him to store the wall but was encouraged by Harriet Huddlestone from Browns to view our property to see how he could extend the property he was interested in. He said Harriet told him we would not have a problem with this but when he viewed our house he became aware that we thought he was a genuine buyer. He said he felt bad about this as he saw me regularly and felt he needed to explain.

We were never told by Harriet or anyone else at the branch the reason for his viewing, we were told he was a buyer who was ready to proceed. I took half a day off work to tidy the house and give the viewing and Im appalled that my house is being used to sell another property without our knowledge.

I spoke to Jane Brown, the manager who said that her staff would never have said that to the client, I asked her if she thought he was lying and she said that Harriet had told her that she had not said this to him I asked why would he make this up and Jane replied that perhaps he was trying to "cause trouble".

Jane Brown was rude to me from the minute I entered the office. She looked at me like dirt and her first comments were 'my staff have done nothing wrong' - she was rude and patronising. She insinuated I was lying and called the other client a liar and a trouble causer.

We have been unhappy with the way our house has been marketed from the beginning and this is the final straw. If this mans viewing was not genuine and we were being used to sell someone elses house then how many other viewings were also not genuine? I lost time and money because of this viewing and Im deeply unhappy that this sort of practice goes on within William H Browns and that Jane, the manager told me she "supports her staff" - she supported Harriet's word in this matter without speaking to the other client who she said was lying and causing trouble. I insisted that Jane called him whilst I was there, she did and he supported what I had said. He also sent an email explaining exactly what happened.

We complained to Browns and to their compliance department. They say that Harriet Huddlestone did not tell me that the former staff member was sacked and that she did not tell the other client to view my house to sell another.

We have had no apology or acceptance of liability. They are saying that myself and the other client are lying.

When we went on the market we were offered a FREE HIP pack, when we said we wanted to take our house off the market with William H Browns we were issued a bill for almost £500 for the HIP Pack. It feels like being held to ransom to stay with a company who I dont feel have provided an adequate service.

When we complained about this fee we were threatened with being taken to court. I had not budgeted for this money as it was FREE and I didn't assume I would have to take my house off the market due to being lied to and terrible service, I have had to pay the money to avoid court. We then had to ask 3 times for the HIP Pack to be delivered to us.

The staff at Browns including Harriet Huddlestone, the Manager Jane Brown and the area manager John Cox have been awful. They are rude, patronising and have no desire to find the truth only to cover their own backs.

I will NEVER use William H Browns again, neither to sell a house nor would I view any house that is on the market with them as I don't want to have to contact any staff from the company.
Was this helpful? Yes
By: Jane Brown
Jun 07, 2018
This is an unfair and inaccurate review. The viewer simply preferred an alternative property and I will always support my staff if they are forced into what was a very confrontational situation. The Home Information pack was free if the sale went though to completion but non refundable if the property is withdrawn. The Terms and Conditions are clearly stated.
By: Jane
May 09, 2013
Quiet Harriett
By: Haha
Mar 23, 2013
Haha glad you had a bad service you stinker.

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Opening Hours
Address

William H Brown
20 Laughton Road
Dinnington
South Yorkshire
S25 2PS
01909 568811

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £71,000 £495,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 2 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Excellent professional service...”

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Feb 22,2021
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Jane
By: 'RH'
Feb 22,2021
0 people found
this helpful
From start to finish they provided a fast efficient professional service. We dealt with Jane and Elle and both were excellent. Our buyer was constantly contacting them with questions (daily at some points) and they handled this excellently, kept us informed and our buyer happy ...
read full review
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By: Jane Brown
Feb 22, 2021
View all comments (1)
Many thanks for your amazing review Richard. It was a pleasure to deal with you and your buyer in order to keep the process as stress free as possible. I wish you and Heather all the very best and glad you are settling in to your new home ...

“I found the whole experience with william h brown brilliant. ......”

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Apr 08,2013
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Harriet
By: 'happy'
Apr 08,2013
1 people found
this helpful
I found the whole experience with william h brown brilliant. They were so helpful from start to finish. They offered me a service that no other agent in the area could and they didnt disapoint. Right from day one my property was marketed in speedy ...
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“We had a nightmare time with William H Browns in ......”

Share on :
Oct 16,2012
Minithumbdown
Harriet
By: 'samc'
Oct 16,2012
9 people found
this helpful
We had a nightmare time with William H Browns in Dinnington. We went on the market with them and had no viewings at all. They suggested dropping the price which we did only to find three months later it still being advertised at the original ...
read full review
Was this helpful? Yes
By: Jane Brown
Jun 07, 2018
View all comments (3)
This is an unfair and inaccurate review. The viewer simply preferred an alternative property and I will always support my staff if they are forced into what was a very confrontational situation. The Home Information pack was free if the sale went though to completion but non refundable if the property is withdrawn. The Terms and Conditions are clearly stated. ...
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Awards won by William H Brown, Dinnington S25 2PS



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