1 Star Review
May 14,2019
By:
'Nick'
May 14,2019
Branch: London, 5 Clapham Common South Side
Services: Property Management
Would you recommend?: No
Postcode: SW12
Branch: London, 5 Clapham Common South Side
Property Management
Postcode: SW12
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It takes a lot for me to do something like this, but I've been so shocked by the shockingly bad customer service provided to us by the Clapham Portico branch that i'm happy to post this review in the hope that someone reads it and chooses to go through a different agency.
We've lived in the property for almost 3 months now, yet the floor is still unfinished (i stub my toe almost daily), the ignition on the hob still doesn't work, and all the lights in the kitchen are going out. We had a number of other problems upon moving in that we requested to be solved, but it takes weeks to get a reply, and we only managed to do so once cc'ing 2/3 other portico email addresses.
Fortunately we've been able to deal with these things, mainly because we're both so busy that we don't have the time to call Iain every day only to find out he's in the office but for some reason won't give us a call back...
I lived with Portico a few years ago - was sceptical doing so again because it was bad last time round, but was assured improvements have been made. THEY HAVE NOT and if anything it's even worse this time around.
Comment on agent fees
Noone should be conned into paying fees to an agency who provide NO customer service.
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