Leaders
Derby, DE1
2.2/5, 48 reviews
31% recommended
75% sales valuation accuracy
75% sales fee satisfaction
42% lettings valuation accuracy
49% lettings fee satisfaction

“Tenant Experience - Step down from experience with other agencies...”

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May 10,2019
Minithumbdown
By: 'Derby Tenant - professional letting'
May 10,2019
2 people found
this helpful
Having the benefit of experiencing alternative agencies in the Derby marketplace I rate Leaders as poor in areas of customer engagement and process management.

Some examples

Initial meeting with the agent to view the property was poor as he was just completing an argument with another potential renter for another nearby property. Little to no knowledge of the property or what was included. No follow up.

I was sent multiple requests a day, over days and days to sign data protection forms. This was due to Leaders continually updating their documentation. Was finally resolved by taking a half day off work to visit the Derby branch.

Unlike other agencies there was no handover of the property. You are summoned without appointment at a time of day of their choosing to pick up the keys from their office. I was left feeling that renters are a coincidental frustration in the day, and a second class citizen.

Difficulty getting in touch with my allocated property manager as you have to fit queries around their part-time working.

Property on take up had been re-decorated and new carpets fitted. A positive, but it took several days to remove the dust and clean the property to a standard Leader expect you to return it.

Raising an issue that the only light fitting to an dark staircase had bulbs no longer available, I was asked to dismantle the fitting and take this to an electrical retailer for advice. Serious health and safety issue.

Some issues raised were resolved by the landlord who appeared to act promptly when he was contacted.

Assessments on the property were arranged and carried out without my knowledge in contravention of the required notice procedure. New table left scratched and me concerned as to who had been in my property. I did receive an apology when raising this.

Despite requesting multiple times to be present on the hand back/checkout of the property Leaders were evasive stating I did not need to be there. This was alien to me as have always been present with other agencies. I then had to correct their wrong assessment.

Despite returning the property in pristine condition and being as helpful as I could be the return of deposit was problematic with no impetus from Leaders to resolve this. Raising the issue with the Deposit Protection Scheme and with their head office finally resulted in a response.

On a positive I was able to exit the contract early.

Overall the experience with an established business that should have faultless well tested procedure and and be customer focused was frustrating at best, poor in parts. This was the first time I was made to feel like a second class citizen and a significant step down compared to experience with other rental agencies in the Derby.
Comment on agent fees
Average
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Opening Hours
Address

Leaders
11-12 Cornmarket
Derby
Derbyshire
DE1 1QH
01332 363636

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 75% £196,000 £196,000
Lettings 42% 49% £395 £830
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 5 9 22 3 0 0 0 0 6
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Worst of worst...”

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Nov 07,2019
Minithumbdown
By: 'Joe newman'
Nov 07,2019
0 people found
this helpful
When viewing the property there was a locked door i asked what the door lead to the agent said it’s a massive cellar, the size of the house with plenty of room, I put the security deposit down and view the property a few ...
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“Avoid at all costs...”

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Oct 25,2019
Minithumbdown
By: 'Shane allen'
Oct 25,2019
2 people found
this helpful
Absolute shambles of a so called company, bordering on the fraudulent. Deal with these chancers at your own peril. Left the property in a better state than when we found it, but they still tried to charge for non existent things, even taking photos of ...
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“I wouldn't recommend renting with leaders or ......”

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Sep 27,2019
Minithumbdown
By: 'Mr Craig A Garlick'
Sep 27,2019
8 people found
this helpful
I wouldn't recommend renting with leaders or ever use the no deposit option. It's a money making scheme plus me and my girlfriend had to pay £100 for dust even though we cleaned the property....
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“Communication...”

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Sep 24,2019
Minithumbdown
By: 'Charles Ross Packer'
Sep 24,2019
7 people found
this helpful
As with many other reviews we were let down by Leaders on many occasions. We were allocated a property manager named Dan with whom we never met or were able to speak with on the phone. He did virtually nothing during our time with Leaders. ...
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“Dishonest, innefective...”

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Sep 10,2019
Minithumbdown
By: 'Emma Jones'
Sep 10,2019
6 people found
this helpful
I've been renting with Leaders Derby for years and every single interaction has been stressful. Maintenance issues have gone 18 months without resolution, emails are often ignored, and I honestly don't feel that we can trust our property manager to tell the truth to us or ...
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“Useless and let down...”

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Jul 15,2019
Minithumbdown
By: 'Gary warren'
Jul 15,2019
7 people found
this helpful
I had my window smashed. Called emergency line as it was early hours of the morning. Got told someone would come out shortly. No-one came. Then they came the following day, they taped my window for a short term resolution. I got told someone will ...
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“Avoid at all costs!!...”

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Jun 17,2019
Minithumbdown
By: 'Ste 77'
Jun 17,2019
11 people found
this helpful
Avoid Leaders Derby at all costs. I strongly urge you to use a different estate agents if you are looking to rent a property. The most unhelpful, unprofessional, disorganised and downright dishonest company I have ever had the misfortune of dealing with. Starting off with ...
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“Invasive!...”

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May 30,2019
Minithumbdown
By: 'Uncomfortable renter'
May 30,2019
7 people found
this helpful
Have been renting with leaders for almost a year now and have to say it is the worst experience my husband and I have ever had! Upon applying for the property you're interested in and once the relevant fees have been paid, you are BOMBARDED ...
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Comment on agent fees
Slightly more expensive than previous agencies.
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“Oh my God...”

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May 20,2019
Minithumbup
By: 'Ross Blakemore'
May 20,2019
8 people found
this helpful
Not being well versed on the rental market, didn't really know what to expect. Our initial dealings were with IMS Lettings (Leaders then bought them out) and they were bad enough, eventually we refused them entry to property to do property checks. Then Leaders took ...
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“Tenant Experience - Step down from experience with other agencies...”

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May 10,2019
Minithumbdown
By: 'Derby Tenant - professional letting'
May 10,2019
2 people found
this helpful
Having the benefit of experiencing alternative agencies in the Derby marketplace I rate Leaders as poor in areas of customer engagement and process management. Some examples Initial meeting with the agent to view the property was poor as he was just completing an argument with ...
read full review
Comment on agent fees
Average
Was this helpful? Yes

“Avoid......”

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May 10,2019
Minithumbdown
By: 'Ash'
May 10,2019
7 people found
this helpful
All the 5 star reviews on her are by staff members friends and family. The staff aren't professional and don't want to help you when you have an issue. I was a landlord and I was shocked how my tenants were treated so poorly too. Shocking ...
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Comment on agent fees
Agent fees would of been ok if they had done their job and looked after my tenants and my property.
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By: P.Griffin
May 19, 2019
View all comments (1)
Total liars. Willing to put people's safety at risk who live in apartment blocks for the sake of making profit. Keep away from this firm. ...

“Avoid avoid...”

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May 08,2019
Minithumbdown
By: 'Abdalla Abouelrish'
May 08,2019
8 people found
this helpful
I had to put star even they dont deserve it . the worst customer service and worst letting agency. Most of the reviews here are fake made by thier own members of stuff who work for leaders . I have had there worst experience, i have told ...
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Comment on agent fees
Rip you off, they dishonest stuff and agent
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“AVOID AVOID AVOID...”

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Mar 12,2019
Minithumbdown
By: 'Elliot'
Mar 12,2019
11 people found
this helpful
Leaders are the worst agents I have ever used. They neglected our property and constantly lied to us about when repairs would be carried out. Now, having being forced to move out due to substandard living conditions, they are trying to charge us for the ...
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Comment on agent fees
Ridiculous given the service provided
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By: Ash
May 10, 2019
View all comments (2)
Reading your comments it’s like I wrote them!! I have had a nightmare with leaders! I’d advise anyone to use them. ...

“Wouldn't go back!...”

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Feb 18,2019
Minithumbdown
By: 'Yu-Li'
Feb 18,2019
9 people found
this helpful
I would just advise anyone using their service to take a photo of every little thing before and after moving in. Report ANYTHING that goes wrong in the property and ensure they fix it promptly!...
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Comment on agent fees
Before moving in you pay 2 times and a half of the rent. They upped the price of the contact upon renewal. They charge for renewal and they will take as much out of the deposit as they possibly can upon leaving. They force you to get contents insurance which you must show them before moving in. They charge for pets - basically try will charge you for anything possible.
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“Outstanding Service...”

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Jan 25,2019
Minithumbup
By: 'Ellen and Tom'
Jan 25,2019
1 people found
this helpful
Our experience with Nathan and the Leaders team was fantastic. From the moment we explained our situation, Nathan worked hard to help us find what we needed. We managed to find a perfect flat on the same day. We fully recommend Nathan and his team ...
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Comment on agent fees
No issues at all.
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“Useless...”

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Nov 27,2018
Minithumbdown
By: 'Anon'
Nov 27,2018
13 people found
this helpful
Leaders have been a constant burden to the process of renting. They have done nothing but delay us, mess us around, quote incorrect and inconsistent details of our tenancy arrangement and charge us an absolute fortune for the privilege. I would give anything to cut ...
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Comment on agent fees
Outrageously high.
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“Brilliant...”

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Nov 06,2018
Minithumbup
By: 'Annak81'
Nov 06,2018
2 people found
this helpful
Fantastic help from becky and Nathan and Ashley so nice and helpful very happy with everything thank you so much...
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Comment on agent fees
The fees are normal that fair price if you want to go with letting agents then be prepared to pay the fees
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“Ashley was very helpful and polite ....”

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Nov 06,2018
Minithumbup
By: 'Mr Mrs Lake'
Nov 06,2018
2 people found
this helpful
The leaders team especially Ashley was very good in helping us with our choice of house would recommend any one to use leaders ....
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Comment on agent fees
Good
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“Landlord...”

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Nov 02,2018
Minithumbup
By: 'Zoe'
Nov 02,2018
1 people found
this helpful
Having been let down by our previous agent, we were very nervous of using a new agent. I cant put into words how delighted we are with Leaders. All the staff at the Derby branch & Wyvern have been more than helpful from the start. They ...
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Comment on agent fees
fine
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“Impressed...”

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Oct 18,2018
Minithumbup
By: 'Linda W'
Oct 18,2018
1 people found
this helpful
I have to applaud Leaders, especially Jenny who has delivered everything she promised! Jenny went out of her way even in her own time to help us let our house and then found tenants in record time! No other agent offered me this service, I'm ...
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Comment on agent fees
Tm
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“Brillitan...”

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Oct 10,2018
Minithumbup
By: 'Claire'
Oct 10,2018
0 people found
this helpful
I would like to thank the property manager for all her help in getting our house sorted out for us xx...
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Comment on agent fees
Good
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“Awful letting agent...”

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Oct 10,2018
Minithumbdown
By: 'Ezza'
Oct 10,2018
13 people found
this helpful
1. high fees 2. landlord was not contacted by leaders when repairs were needed. 3. 4 property managers in 18 months. 4. after 2 weeks of being told our deposit would be back to us within a week it turned out the deposit was sent to the landlord instead of us. 5. when ...
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Comment on agent fees
awful, way too high
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“Cancelled all viewings and then treated us like dirt...”

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Oct 01,2018
Minithumbdown
By: 'Jodie L'
Oct 01,2018
11 people found
this helpful
We are moving to Derby from Cheshire, as such we have to organise viewings so that we can see a fair few in a day. We had 4 viewings booked in with Leaders on this day. Below is a little play by play of events 1. They ...
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“Rental Property...”

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Sep 18,2018
Minithumbdown
By: 'Angry X customer'
Sep 18,2018
11 people found
this helpful
I cannot believe that this company is allowed to treat people the way they do. They are appalling. Having viewed the property and had all my credit checks cleared ,gave a holding fee £500 . I was given the all clear to move into the property on ...
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Comment on agent fees
I understand that this is normal practise to pay a holding fee but they are quick to take your money but not so quick to pay it back. Will i ever see the money !!!!!!
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“Liar, liar pants on fire...”

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Aug 31,2018
Minithumbdown
By: 'Rebecca M'
Aug 31,2018
10 people found
this helpful
I'd give them zero if possible. Where do I start... Booked a viewing for a property on a Tuesday, got a call an hour before to ask if I could reschedule the following day. I agreed, turned up, sat outside and no one turned up. ...
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Comment on agent fees
Seem very high
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“Great Service...”

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Aug 21,2018
Minithumbup
By: 'DJH.'
Aug 21,2018
2 people found
this helpful
I would just like to thank Rebecca Vernon, who works at the Derby Pride Park offices, for such great service. We had a slight opportunity with our Landlord at check-out. Rebecca was so helpful and reassuring throughout the whole process. Rebecca was always communicating with ...
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Comment on agent fees
NA
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“Awful Experience...”

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Jul 31,2018
Minithumbdown
By: 'LC'
Jul 31,2018
12 people found
this helpful
Leaders failed to deliver good customer service; clarity of procedure, continuity or good communication. Failed to move me on time....
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Comment on agent fees
Appalling
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“Sales...”

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Jul 18,2018
Minithumbup
By: 'Vendor'
Jul 18,2018
0 people found
this helpful
I have recently sold my property through Leaders Derby and I couldn't recommend them enough. Viewings came through on the first day and we received an acceptable offer within a week. The sale went through smoothly and stress fee - Highly recommended...
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Comment on agent fees
Reasonable Price for a fantastic service
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“Very good estate agency...”

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Jul 09,2018
Minithumbup
By: 'Michael'
Jul 09,2018
1 people found
this helpful
Wow! The lettings side of this company really come in for criticism!. The same can't be said for the sales people. Kim and her team achieved our required price plus a bit, and were very patient through a difficult patch. Gemma in Sales Progression was ...
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Comment on agent fees
Very good, given the amount of work plus the level of service.
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“Lack of communication with landlord...”

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Jul 05,2018
Minithumbdown
By: 'A disappointed landlord'
Jul 05,2018
9 people found
this helpful
They don't even deserve 1 star. Lack of communication with - us the landlord. They make their own decisions with the tenant, then tell us afterwards. The last straw was when we received the tenant's notice from Leaders. They told us the tenant was moving out ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Leaders, Derby DE1 1QH


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