Cowboy style approach to letting.
Viewed a property in the North East through Fenix Property. Agent showed us the property that was in need of a refurbishment and clean. Agent bargained a monthly rent sum with us and the landlord whilst having the landlord on the mobile at the same time as talking to us.
Agreed a monthly rental sum. Agent asked me to forward money into their account to hold the property, and stated repeatedly that this would form the deposit for the flat, which would be refunded, minus any deductions, at the end of the term. This was promptly done.
However, a day before the move in date, the landlord pulled out, most likely because he then received a better offer. Fenix gave us the landlord\'s number and the landlord essentially wanted an increase of 60% rent. So we decided to pull out, as the landlord did not want to go through an agent.
We then approached Fenix for our money back. They claimed to have given this money, which was for the deposit, to the landlord and the landlord would not return the money to them.
After repeated emails asking for the money back, Fenix property\'s Keri McMullen claimed that we actually wanted gave this money to Fenix to pass onto the landlord as a month\'s rent and claiming that Fenix property were not responsible for it.
We threatened court action, and got legal advice. We got a court date for small claims court, and then Fenix Property paid the amount plus the court date expense as a settlement.
What agent could do to change your mind?
Fenix property did not respond to most of our emails asking for our money back.
Correspondence was slow, and bizarly letters were signed \"Your\'s sincerely Fenix Property\". This suggested a very unprofessional approach.
I have used several Newcastle and Teesside based estate agents and they have always been professional in dealing with any concerns. However, this company is NOT professional in their dealings and did not apologise or acknowledge the trouble they had caused.