The agent fully manages my property as I am not based in the UK. They have proven to be excellent in terms of timely responses to issues that have arisen and enlisting the services of reasonably priced plumbers etc. They have also dealt with complaints anout my tenants from neighbours in an efficient and effective way.
I have been with them for over 3 years with a couple of changes of tenants and the property has only been empty for a few days between lets.
Highly recommended for peace of mind!