We bought a property through Gascoigne Pees in Alton and found that their service was good. They were always polite when we called up and generally dealt with our enquiries quite promptly. It was really useful that they appointed a guy from one of their other offices as a \'sales liason\' - this made the whole process much smoother than we have previously experienced as he acted as a communication point between all of the various parties involved. He always knew where each solicitor was at and could fill us in on their progress.
On the downside, it was a bit embarrassing when we turned up to view the property and even though the windows were all open and the door wasn\'t locked the estate agent assumed the vendors weren\'t in and walked us straight into their house. Of course they were there and (although polite about it) were surprised by our arrival. This was quite uncomfortable for all of us and could have been easily avoided.