“Sale of modern 5 bed house in York...”
2 Star Review
Apr 24,2019
By:
'York'
Apr 24,2019
Branch: York, 6 Acomb Court
Services: Sales (as a Vendor)
Sold price: £420000
Would you recommend?: No
Postcode: YO24
Branch: York, 6 Acomb Court
Sales (as a Vendor)
Sold price: £420000
Postcode: YO24
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We appointed Churchills to handle this sale after some very positive initial discussions, but the service we received was very mixed. They did some very good initial marketing and produced a great brochure - though even at that stage we were a bit concerned at the lack of attention to detail as we had to request quite a few changes to the floor plan before it was right. But then when it came to the first viewing it turned out that the director of the firm had lost the alarm code we had given him. We had several further minor hiccups when Churchills were handling viewings. After 4 viewings we received an acceptable offer, but we felt Churchills made very little effort in the early stages to bring the transaction to an exchange of contracts within the timescale we had agreed. It subsequently transpired that there were major problems with the first time buyers at the start of the chain, but it was not until around 10 weeks after we had accepted the offer before this became clear! We had made clear to Churchils from the outset that we need an exchange of contracts well before completion, but they did not seem to treat this as a priority. Communication with the rest of the chain was very poor until the final week, In the end contracts were only exchanged on the day of completion! When it became clear that very little progress was being made, Churchills more or less refused our request to put the property back on the market, and we came very close to instructing another agent.
Comment on agent fees
Fees were 1%+VAT which was as agreed.
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