VERY BAD experience with the agency. we found a flat through David St James, paid in all money in advance (including 6 weeks deposit + 1 month rent, in total almost 5,5k) and on our move-in day we got a call from our agent saying that landlord went behind agencys back and rented out the flat to someone else. As the agency couldnt provide any other flat for us, day after that we claimed for deposit refund. It has been over a month now and we still havent got our money back. All this time it has been extremly difficult to get hold of the agency. Usually no one answers the phone and even if we cant get any information. We also emailed them many times and they emailed us back barely few times. At least 10 times we heard already that our deposit will be refunded in next couple of days but obviously it has never happend. Couple of weeks ago we were also told to contact accounts department to get our money back. But again the same story - no one responds to our emails (this is the only way to contact them cause obviously no one wants to give us accountants phone number). I have already sent to them a letter before action and it has been ignored so far but I will be happy to take the matter to court if we don\'t get our money back in next few days. All in all I would NEVER recomment DSJ to anyone and I would rather advise to stay away from them.
What agent could do to change your mind?
Never. He doesnt answer the phone, doesnt give any information, is extremly rude and unhelpful.