We were happy with the letting process, Misty was kind and enthusiastic. We were surprised at the amount of fees charged to the tenants to move into the property.
When it came to moving out of the property we were then charged an extortionate £125 plus VAT (£150 in total) for the checkout report too. This fee had never been agreed (although we did agree to checkout fee) and is much higher than the quotes we have found online. When we requested an invoice we were told that tit would take 6 weeks! Not very open about the whole process and the fees charged were much higher than we have had to pay elsewhere. We weren\'t even supplied with a copy of the check out report that we spent £125 on!
I would recommend avoiding as a tenant and using Keating estates.
What agent could do to change your mind?
The agent could be open and transparent about the fees charged at the outset.