Paid £300 reservation for them to hold the apartment, and reassured me that no one else would be shown round. They informed me they were sole agents. Only to find out a few days later that they had misled me, and were not sole agents. Other agents had advertised the same apartment. Therefore Northwood obtained £300 reservation fee through false pretences. Matters went from bad to worse.
What agent could do to change your mind?
An offer of a refund of the ‚£300 would have been acceptable.