We are landlords of a couple of properties and did not use an "agent" when we began leasing our first house. For seven years we dealt with the tenants ( the same tenants) directly and arguably developed a good relationship with them. This is the key....communication. When new tenants were required we contacted RN. They gave us good advice and service as well as finding a tenant. A few years ago we felt that we, as landlords, were not "in the loop" but RN listened to our concerns and have made excellent progress in righting the situation...so much so that when we took on another property we used Roseberry Newhouse to find a tenant as we were not "locally aware" of the state of the market. Again, we got good advice and a tenant.....still there after 3 years. The tenant calls the agent...the agent calls us IF NECESSARY. That communication is vital. We still feel that we are in touch with both tenants in both properties. Work that is required and agreed is done via RN and has been proven to be cost effective and reliable.
The communication between tenant/agent/us is excellent. We have a great deal of confidence in RN and have no fears in recommending them.
It should be born in mind that not everything goes smoothly ALL the time, but having had a recent default on rent we left the process to RN. Right now they appear to be controlling thesituation admirably. Long may this continue.
Tom and Ann Kirby