I have been utterly disgusted by the poor level of service this agecy has offered me, when it came to complaining about this I was met with a Director who endorsed every level of the poor service they provided. I would strongly advise all tenants and landlords stay away from this company as it has been nothing but a hassle. They are not up to date with legislation and they are not interested in any problems a client has. Not to mention the shoddy referencing they do which leaves landlrods open to fradulent refs from tenants. I have tried to take this matter up with the director and as he is as rude as his staff I had no choice but to write this here to inform the public.