I engaged Lauristons to find tenants for my apartment. The agent found tenants for 1 year. The contract had a 6 month break clause. I PAID Lauristons upfront the full fee for 1 year. After 4 months the tenants decided to invoke the 6 month break clause, and they informed both Lauristons and myself. At 4 months, I contacted Lauristons and asked them to find new tenants reminding them I had paid for 1 year. As the apartment has a concierge key service, I noticed that there was no evidence of Lauristons even attempting to find new tenants. When I contacted the original agent from their company and he advised that if tenants were not found I would be refunded for the 6 months. Lauristons refused to refund the rest of the 6 month fee citing some stipulation in their contract. All utter nonsense and contrived - a bunch of thieves as far as I am concerned.