We have four apartments rented in different areas through different agents. In our experience over the last 5 or so years, Outlook have performed better than our other agents in pretty well every way. We have never had any voids, the tenants have been very well selected and we have had no problems with them. The admin support is very good and if there are any mistakes they are rectified very quickly.
The staff in the Western Gateway office are really great to deal with, friendly and helpful but also honest and realistic. The various back office staff have also dealt with our account professionally.
No hesitation in recommending Outlook to other landlords.