To start with they didnt give us the liberty to see and sign a check in report on move in, and after repeated requests we still didnt get it. Then a few weeks after we moved in we called the estate agents to see if we could 1) Put up picture hooks and 2) Install sky. Again after many calls to see if they had asked the landladys permission we were finally told we could. By luck more than judgement we didnt get sky as the block owners have a ban on satellite dishes and made the other residents take them down. When we moved out they were very swift in providing a check out report along with a £500 bill for supposed damage, part of this being the picture hooks we were told we could fit. The other damage could have been there before i moved in but because they didnt bother to sort their admin out i got billed. Stay well away if u can, the only time this firm is interested in you as a tenant and customer is when they want something from you. I will never rent a property again after my exoerience with this firm.