London, SW1A
4.8/5, 832 reviews
95% recommended
97% sales valuation accuracy
96% sales fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“Complete misrepresentation...”

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Apr 01,2019
Minithumbdown
Helen Nicoll
By: 'Nigethecat'
Apr 01,2019
3 people found
this helpful
Was told by Ms Nicoll that I had to use their surveyors (at a cost of £720) “as The Home Report Company (HRC) doesn't provide a Mortgage Valuation Report” she said she had confirmed this with her regional director and with other surveyors and this was my only option... what she forgot to mention was that Yopa get kickbacks from their surveyor for any business put their way.

So two weeks ago I paid £720 for a Home Report from the Yopa surveyor and this STILL hasn't been produced (I was told it would be a couple of days) and soon it will be out of date and I'll have to get it done again. The HRC would only have cost £285 for EXACTLY the same Report (which DOES include a Mortgage Valuation Report) !!!

Ms Nicoll misrepresented the position regarding home reports and as such will be subject to legal process (but I'm sure Yopa are used to this).

They also wanted me to apply for finance on their fees despite telling them I wouldn't get it (no doubt more kickbacks).

Strangely enough she hasn't been professional enough to follow up but just treated me to a wall of silence... I guess she's happy now she's got my money and done nothing for it.
Comment on agent fees
Money for nothing!
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Opening Hours
Address

YOPA
22 Arlington Street
London
Greater London
SW1A 1RD
0333 305 0202

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 96% £1,200 £6,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 1 0 657 31 108 5 25 8
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Images & Videos

“This agent demonstrated a professional attitu......”

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Aug 23,2019
Minithumbup
Tom Cottrell
By: 'Karen O'Brien'
Aug 23,2019
0 people found
this helpful
This agent demonstrated a professional attitude and good communication. Tom Cotterell was friendly and timely in communications and the messaging system was straightforward to use....
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“Our local Milton Keynes agent, Michael, is st......”

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Aug 23,2019
Minithumbup
Michael Mason
By: 'Heather'
Aug 23,2019
0 people found
this helpful
Our local Milton Keynes agent, Michael, is straight talking, easy to communicate with, committed and knows how to sell a house! We appreciated that inconvenience to us was minimal during the viewings process. The yopa sales progression team we have heard little from, that said, ...
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“Excellent Service...”

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Aug 23,2019
Minithumbup
Tracey
By: 'Brian Jones'
Aug 23,2019
0 people found
this helpful
Tracey hosted all the viewings and helped negotiate the selling price. Excellent service and support even after a buyer was found. Many thanks....
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“A great experience with this estate agent...”

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Aug 23,2019
Minithumbup
Kevin Pinto
By: 'Grace Barbour'
Aug 23,2019
0 people found
this helpful
A great experience with this estate agent. Very quick and responsive. Navigated us through what could be a complicated bidding process to buy our dream flat, very easily and without any hassle. Thank you!...
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“Excellent company with. Extremely knowledgeab......”

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Aug 23,2019
Minithumbup
By: 'Jameela Landell'
Aug 23,2019
0 people found
this helpful
Excellent company with. Extremely knowledgeable, attentive staff. I would recommend Emily Cracknell, Lynnburg and Sasha. All agents excelled in customer services....
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“Trevis Srithevan is relatively new to Yopa an......”

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Aug 23,2019
Minithumbup
Karen White
By: 'Nicola West'
Aug 23,2019
0 people found
this helpful
Trevis Srithevan is relatively new to Yopa and is always very professional and helpful with handling potential buyers to viewing my property. He is prompt with chasing the buyers and providing their appropriate feedback....
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“Wayne is helpful, on the ball, and honest. An......”

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Aug 23,2019
Minithumbup
By: 'Alex Kelly'
Aug 23,2019
0 people found
this helpful
Wayne is helpful, on the ball, and honest. And keen to get the best deal for everybody. Everything you need from an agent! 5 stars!...
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“Excellent through out, carmen was very helpfu......”

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Aug 23,2019
Minithumbup
By: 'Megan Symonds'
Aug 23,2019
0 people found
this helpful
Excellent through out, carmen was very helpful and very quick to respond to queries as well as chasing up queries with my solicitor...
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“Warm thanks to Matt Stewart for his help in u......”

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Aug 23,2019
Minithumbup
Matthew
By: 'Mrs key'
Aug 23,2019
0 people found
this helpful
Warm thanks to Matt Stewart for his help in updating our ad, he was very helpful, polite and knows his industry....
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“Good communication...”

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Aug 22,2019
Minithumbup
Mark
By: 'N J Knight'
Aug 22,2019
0 people found
this helpful
Good communication via a modern up to date portal with excellent feedback and personal service while also delivering great value for money compared to the traditional estate agents....
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“Great experience with Anthony from Yopa....”

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Aug 22,2019
Minithumbup
Antony
By: 'Michael Small'
Aug 22,2019
0 people found
this helpful
Great experience with Anthony from Yopa. Overall satisfied with the whole process. Good communication and there to help when needed....
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“Our Yopa experience was seamless, this we att......”

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Aug 22,2019
Minithumbup
Andrew
By: 'Sue B'
Aug 22,2019
0 people found
this helpful
Our Yopa experience was seamless, this we attribute to the agent Andrew Quinn. Andrew was very professional, his knowledge of the housing market and easy manner was very reassuring. His photography and description of our property was 1st class aiding to our quick sale. He ...
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“Our Yopa experience was seamless, this we att......”

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Aug 22,2019
Minithumbup
Andrew
By: 'Sue B'
Aug 22,2019
0 people found
this helpful
Our Yopa experience was seamless, this we attribute to the agent Andrew Quinn. Andrew was very professional, his knowledge of the housing market and easy manner was very reassuring. His photography and description of our property was 1st class aiding to our quick sale. He ...
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“Tom from Yopa...”

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Aug 22,2019
Minithumbup
Tom Cottrell
By: 'james arey'
Aug 22,2019
0 people found
this helpful
Tom Cottrell from Yopa was very helpful in selling our flat, we would use him again and highly recommend to others....
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“YOPA has been absolutely fantastic. From Effi......”

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Aug 22,2019
Minithumbup
By: 'Sandra Adams'
Aug 22,2019
0 people found
this helpful
YOPA has been absolutely fantastic. From Effiom who encouraged me to sign up for the seller agreement, to Tracy Chaplain who took wonderful photographs of my home and negotiated with my buyer, to Silvia Opris who has intervened to help with a chain/completion problem, ...
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“Excellent personal service...”

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Aug 22,2019
Minithumbup
By: 'Margaret Holding'
Aug 22,2019
0 people found
this helpful
We were allocated an agent who was very efficient, knowledgeable and someone we could communicate with. Having sold our house he left the company and we were left in limbo but our faith was restored when we were assigned Diana Postolache as she has been ...
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“Emily Cracknell has been amazing & profession......”

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Aug 22,2019
Minithumbup
By: 'Nora Bishop'
Aug 22,2019
0 people found
this helpful
Emily Cracknell has been amazing & professional throughout this whole process. When parts of the process fell down not due to us or Yopa Emily was one the case updating us and listening to our concerns. The support has been outstanding and would use Yopa again ...
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“So friendly and efficient I wouldn't to hesit......”

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Aug 22,2019
Minithumbup
Jayne
By: 'Claire Eyre'
Aug 22,2019
0 people found
this helpful
So friendly and efficient I wouldn't to hesitate to deal with her again and again!! They know what they're doing....
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“A thoroughly professional service from start ......”

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Aug 22,2019
Minithumbup
Callum Neill
By: 'Lee Black'
Aug 22,2019
0 people found
this helpful
A thoroughly professional service from start to finish. Callum and Emma dealt with my house sale in Dumfries. It took less than 4 weeks to sell with two strong offers over the asking price after a number of viewings organised and carried out by them. I ...
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“Aaron Gray and his back office support team b......”

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Aug 22,2019
Minithumbup
Aaron Gray
By: 'Malcolm Evans'
Aug 22,2019
1 people found
this helpful
Aaron Gray and his back office support team bring a unique approach to property sales that brought in the result that we were looking for. We were kept kept abreast of our property situation throughout the experience, both verbally and on line. Aaron always made ...
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“it’s been an excellent experience. The agent ......”

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Aug 22,2019
Minithumbup
Daniel Levenfiche
By: 'Asad Chaudhry'
Aug 22,2019
0 people found
this helpful
it’s been an excellent experience. The agent understood their could be unexpected difficulties involved in the process of sale. He is very friendly and professional. It was not an easy n straightforward situation in my case but the agent was always calm and focussed. ...
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“YOPA's Tracey Rogerson 5* all the way...”

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Aug 22,2019
Minithumbup
Tracey
By: 'Kathleen Sweeney'
Aug 22,2019
0 people found
this helpful
I am delighted I chose YOPA and even more delighted Tracey Rogerson was my Agent. She handled all aspects of the sale with knowledge and professionalism and her people skills are second to none. I would highy recommend YOPA and Tracey in particular....
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“A good experience so far with Yopa...”

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Aug 22,2019
Minithumbup
Keith Mitchell
By: 'Bernard Weber'
Aug 22,2019
0 people found
this helpful
I have personally been dealing with both Sarah Kiss and Keith Mitchell and can't speak highly enough of the great service I have received from them....
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“Excellent!!! Lynburge was so helpful and easy......”

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Aug 21,2019
Minithumbup
Lynburge Rene
By: 'Alero Jackson'
Aug 21,2019
0 people found
this helpful
Excellent!!! Lynburge was so helpful and easy to talk to. He arrived on time and he was very professional and thorough as he captured every detail about my needs and the property. I did not feel rushed at all and that was something I found ...
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“Mark has proved to be a great agent, friendly......”

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Aug 21,2019
Minithumbdown
Mark
Tracy Stanford
By: 'Sandra Snape'
Aug 21,2019
0 people found
this helpful
Mark has proved to be a great agent, friendly, helpful and knowledeable. From the outset he agreed a visit in a timely and convenient manner, the specification he created was informative and accurate supported by excellent photographs,. We took advantage of Mark showing perspective buyers ...
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“Selling my mum's house...”

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Aug 21,2019
Minithumbup
Kevin Pinto
By: 'Sue Ritchie'
Aug 21,2019
0 people found
this helpful
I have found the Yopa estate agent service very straightforward and everything so far has proved easy and hassle free. I felt that the sale process was being looked after and I have had nothing to be concerned about. Going by my experience so far ...
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No fees information available
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Last updated at 12:18 PM 05/08/2019 by allAgents

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