1 Star Review
Mar 29,2019
By:
'Q'
Mar 29,2019
Branch: London, Second Floor, 14-18 Old Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SL1
Branch: London, Second Floor, 14-18 Old Street
Lettings (as a Tenant)
Postcode: SL1
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Beware of renting from this agency. My family was left without running water and heating on many occasions. Complete kept blaming the building managing agent and a faulty pump for this but provided no help in resolving the issue. There were issues with not only our flat, but the building itself, which they chose to ignore. The building was a fire hazard as it had flammable cladding similar to Grenfell. They ignored emails and calls and were not interested in helping tenants.
Their communication and organisation skills are poor at best. They would arrange for an 'inspection' but not turn up. They would then ignore any emails regarding this. I was accused of not paying rent, even though my rent was paid automatically at the beginning of each month by standing order. This was an error on their systems but they never acknowledged this when I showed them proof that the rent was paid.
I rented the flat from them with the understanding that it came with parking. The parking for the building was closed permanently soon after the fire brigade identified the cladding. I had to arrange my own parking and pay for this. Complete again ignored my calls and emails regarding this and refused to help.
At the end of the tenancy, they tried to charge me for 'cleaning', even though I had the property professionally cleaned. They tried to claw pennies from the security deposit to cover odd repairs that they refused to fix while I was renting. The worst thing about them is that they were happy to rent this property again to another family, with young children, even if the fire brigade have publicly said it is unsafe.
https://www.sloughexpress.co.uk/gallery/slough/118084/they-re-fed-up-nova-house-residents-hold-talks-over-on-going-problems.html
https://www.sloughexpress.co.uk/gallery/slough/140389/nova-house-leaseholders-liable-for-fire-safety-measure-costs-tribunal-rules.html
Comment on agent fees
Unnecessary fees should be banned.
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