I was a tenant in a rental property for over two years, and found Spencers to be completely inept as letting agents.
During the tenancy, the property management arm Glenmead were slow to respond to any repair requests. We were left without heating or hot water for three weeks during December. We also received three threats of eviction thanks to the landlord\'s mortgage arrears.
After my friend moved away, I spent months and months of emails and phone calls trying to organise a tenant swap. Having advised us that would be fine, and that rent would stay the same, they advised the new tenant to move in. Three weeks previously we filled in reference forms (I was expected to pay £165 for referencing, despite having lived in the property for 18 months), They were never returned, so Spencers advised the new tenant to move in and pay rent, without a contract.
So after a month or two of chasing, it transpires that the landlord wanted to increase the rent by 50%, despite the flat being in appalling condition. Given I\'d had to buy my own bed, in addition to the holes in the carpets, mice and a leaking toilet, we wanted to negotiate. This dragged on for weeks and weeks, with no updates given as to the progress of reference forms or
After being messed around again and again, and more than three months with no new paperwork, we decided to move out - I had absolutely no trust in them making the repairs that went with a huge hike in rent. The new tenant withheld the last month\'s rent since she had not been provided with any details of where her deposit was held. And I was threatened with having to pay it. Despite neither of us having a contract for the property.
I\'m afraid to say I found them to be incredibly dishonest, unprofessional, uncommunicative and much of their behaviour was in direct contravention of the codes of conduct they so proudly display on their website.