urbanbubble
Liverpool, L1
3.1/5, 29 reviews
55% recommended
62% sales valuation accuracy
75% sales fee satisfaction
33% lettings valuation accuracy
62% lettings fee satisfaction



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“This agent was managing the developments from Elliot Group Wolstenholme ......”

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Dec 07,2021
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By: 'Rob'
Dec 07,2021
9 people found
this helpful
This agent was managing the developments from Elliot Group Wolstenholme Square Liverpool. A disagreement with the developer had them removed as managing and letting agents which left all owners in a dilemma as the developer wanted to force a new management company onto leaseholders under ridiculous terms. Some of the leaseholder got together to try and contact the other 400+ owners in an effort to unite us against the developer who owes us thousands in unpaid guaranteed rent. Urban Bubble would not assist us in contacting the other leaseholder who where in their mailing list. We did not want to know the other owners details, (data protection) we simply wanted UB to notify them of our collaboration against the developer and pass on our contact information so leaseholders could decide for themselves if they wanted to join forces against the developer. UB refused to let other leaseholders know about our fight and it has taken many months of research and locate all 400+ investors. A simple note on one of their emails to investors asking fellow disgruntled leaseholders to contact us would have been all that was required. We got no assistance from UB when we had a major issue with the developer despite UB also being in dispute with Elliot Lawless over unpaid fees.
Comment on agent fees
The agent is taking fees but the statements are very difficult to understand due to money owed to the leaseholders by the developer who was using UB as their letting and management agent. The fees were reasonable for letting but the building management fees should have been more transparent.
Was this helpful? Yes
By: ROB
Jun 17, 2023
The best way to get control of the management is to set up a "right to manage company" and try to get the majoritory of leaseholders to support the RTM. The Lawless apartments are now run by Urban Evolution after UB fell out of favor.
Check out the leaseholders charity for help and advice
https://www.leaseholdknowledge.com/advice/right-to-manage-summary/
By: Chizo
Jun 09, 2023
2023, Elliott Lawless is still trying to build more student accommodation and put more innocent investors through hell. This is now a public safety issue. How can the same person do this over and over with so many different company names. When will the government step in and stop this?

https://www.liverpoolecho.co.uk/news/liverpool-news/elliot-lawless-launches-planning-appeal-26235809

If you are reading this in 2023, I think the time to go round in circles has gone all investors at QPL needs to take over the management of QPL, you are not getting any income because UE charges £520 service charge for a tiny space of and £300 for student finding, If this 2 costs are eliminated we all will receive rental income and put this nightmare behind us. I have heard about a group of people that sacked their service providers and decided to do everything by themselves, the ended up contributing £5. At the moment at QLP £520 X 399 rooms = £829k every year, it makes you wonder what they are doing with this. It is a cash cow for them.

I saw a Facebook page here and I have requested to join if it still active, we need to take back control.
By: Wilma Khan
Jul 20, 2022
Hi all.

As a leaseholder of a student pod in Queensland Place Liverpool, I've recently received a demand for ground rent from the freeholder's solicitors that hasn't been billed since 2017 and is now around £1,500!! Unbelieveable. Have anyone of you been billed as well? Why we haven't had this flagged up or the demand made earlier I've got no idea but I have contacted the freeholders solicitors asking the same question.

Urban Evolution has not sent me a single penny ever since they took over in 2020. They bill me regularly for service charges which I pay promptly but they have decucted so much money for one thing or another that I have received nothing. They keep sending conflicting statements saying I owe them money in one and that they owe me money in another. I have recently been asked to provide them with my bank details as they don't have them. Come on, is this a joke. How are they managing a property and collecting the rent for me since 2020 if they don't know where to send the payment!!

If anyone of you want to get in touch to discuss this and to combine our forces together as leaseholders, please respond to this post and lets get together to change the management company for our properties - The Right to Manage gives qualifying leaseholders the right to take over the management of their block through a Company which they have incorporated for the purpose (“the RTM Company”).

Please join https://www.facebook.com/groups/562100208978023/ to share ideas and experiences
By: Ghazala Qamar
Jan 16, 2021
Hi there,
I am an investor of Queensland place Liverpool but not getting rent.can anyone advice me how to get back my guaranteed rent from Elliot group .I tried on line but they are saying more than one person,s claim can't be proceeded. Paper claim is asking post code. I am physically disabled, is not paying my rent is a violation of human rights ?
Kindly someone guide to get back my rent.
Thanks and kind regards.
By: MD
Aug 04, 2020
Terrible service from Urbanbubble, no final statement, no reconciliation, missing payments, erroneous charges and exit fees. Emails not responded and never signed so you never know who you are dealing with.

As for Elliot Group having same issues as everyone here.

Rob you were lucky, on a recent search there were 34 CCJ's all unpaid for Wolstenholme Square Developments.

Fiz would love to connect and learn more - moordesignersatgmaildotcom. Thanks
By: Kamar Zaman
Jun 25, 2020
I note all above have the same complaint I am sure none of you been able to recover a penny though court Some solicitor will claim to do business on no win no fee but watch out for disbursements In any case as solicitor claim Elliot has no money where will they recover the money from Elliot most likely has transferred his assets overseas and therefore safe. Can we not appeal to the Liverpool MP who in turn can have the Mersey side police wakeup and act against this serial fraudster
By: Fiz
Jun 12, 2020
Both my brother and I own a unit in the 400 unit Queensland Place . As noted by others , Elliot Lawless has defaulted on his so called assured rent top up for the past 18 months . Despite sending useless communications that he will make good and increase the period of the top up guarantee nothing has happened . Then we find that Urban Bubble has been replaced by Urban Evolution and to date the last rental statements from Urban Bubble and rentals have not come and probably will also never come as UB has ceased to operate . So legal action was taken against Lawless / Queensland ( a. Police Fraud action lodged against Urban Bubble ) and we successfully submitted claims against Queensland Place , 116 Duke Street Liverpool ( DONT PUT THEIR SOLICITORS ADDRESS ) through the County Court Money Claims Centre ( online ) and as no defence was made by Queensland Place or Elliott Lawless , a Judgement for Claimant was given by the Court . Again with no payment made since the judgement was given , we have submitted an APPLICATION FOR THIRD PARTY DEBT ORDER against Queensland Place and named Elliott Lawless as the third party as he is the sole Director of Queensland place as it is futile to put down a random UK bank as third Party given that no such bank info , sort code or acct number is available for funds to be frozen . We now wait to hear on our application as third party debt orders freeze accounts . Given Lawless current escapades with the law and finding cash in his home and arrest , this method of legal recourse is one effective method to get him to pay . It needs patience and a willingness to pay the additional court fees ( which Eliott has to pay in the end ) but until we have a Queensland Place investor group , then individual action is the way forward ., Hope this helps others .
By: paul dixon
May 24, 2020
Hi
Looking for some advice.
We have two properties..one in Luton (Park Street) and one in Liverpool (Queensland Place)
Urban bubble are managing Liverpool and Opto Living are managing Luton.
Having trouble with both and are considering taking legal action.
Is there a group forum which we could join, or do we do it ourselves ?
By: Rob Mains
Apr 20, 2020
Hey Terence, we all have similar issues and there is a group on Facebook you should join, Elliott Group Investors Community.
By: Terence
Apr 18, 2020
Hi Folks, my problems are also UrbanBubble and Elliot Group, own a flat in Norfolk House student accommodation, originally received guaranteed rent but as Elliot stopped paying then only received actual rent less expenses, then UrbanBubble got fired and their fees increased exponentially, investment turned negative for Jan-Feb 2020. UrbanBubble don’t respond to emails , anybody else with same problems, is there a group out there ?
By: Rob Mains
Mar 12, 2020
Any of you people who are involved with Elliott Group and wish to get involved with trying to get your assured rent look for Facebook groups Elliot Group Investors Community and Wolstenholme Square Liverpool Investors. We are trying to communicate with all investors so please share.
By: Suok Imm
Mar 12, 2020
Hi,Rob,
I am from Malaysia and I bought one unit at One Wolstenholme Square. I didn't received my guarantee rental since Nov'2018 till now. Recently only received live yield only . Can you share your experience on how to claim back the top up rental that promise by Elliot group and written in PMA. Thank you very much.
By: Rob Mains
Nov 16, 2019
I hope Tim doesn't mind me advising you, he has set up a Facebook group for investors in "Victoria House Leeds Investors" which is also an Elliot development. It might be worth having a look at that. If you want to get some of your "assured rental income" from Elliot group you will have to take legal action. That is what I have done and I have received almost all of the assured rental that is missing from the top-up by the developer.
By: Nigel
Nov 15, 2019
I invested into a property in Falkner Street. Again like everone one else, not been paid by the Developer Elliott Lawless, and Urbanbubble are a nightmare to deal with. Very happy to join a group to take legal action against Urbanbubble
By: Lizzie carr
Nov 05, 2019
Am in the same position. No payments made and completed in March. Urban bubble gave me Elliot group emails, however no response. Reading the above it seems I would be chasing the wrong cat anyways. Is there a group for investors to share experience and information and we attack this enmasse?
By: Greg
Oct 17, 2019
Got my statement for Q3 2019. Again, short of the rental income by these scammers ! It is clear that Lawless is not going to pay us now with all the rubbish talk of assurances blah blah. I have joined Tim's FB and I also encourage you victims to do so.
By: Kamar Zaman
Oct 11, 2019
I have invested in this property as well Like all of you I have the same complaint All the signs point towards That Urban Bubble may seek liquidation Investors must act promptly and seek legal action I am prepared to join the group when one is formed
Kamar
By: Peter Michael
Oct 10, 2019
Hi Rob/Tim
I am an investor living in Bromsgrove and an investor in Queensland Place, Liverpool and have the same problems with Elliot Lawless and Urban Bubble. I am currently placing the matter with my solicitor and would appreciate any further advice you can give. I can't give a number here but I'm not ex-directory

Peter Michael
By: Tim
Oct 04, 2019
Weird as it comes up for me. You can g-mail me, user name is timmyruss.
By: Rob Mains
Oct 04, 2019
Hello Tim, I don't use facebook and did not come up with any results when searching for Victoria House Leeds Investors.
By: Tim
Oct 02, 2019
Hi Rob, I sued Elliot Group & their lawyers got in touch to say I'd sued the wrong people as my agreement wasn't with them. Obviously neither they or EL would clarify who exactly the agreement is currently with but I'll do some more digging. Would be good if you could get in touch with me via the FB group to discuss in more detail.
By: Rob Mains
Sep 27, 2019
Tim, did you originally sue Elliot Property Consultancy? Is this the name on your agreement? The company changed its name on 19/01/2017 to Baltic Property Management which is still active, registered in UK and Elliot is the director.
By: Rob Mains
Sep 27, 2019
Hello Tim, Do a search on companies house for E.L. (on your PC, I tried on the phone but got too many unconnected results) There is a Baltic Property Management company which he is the director but you must check what it says on your agreement with regards to who the contract is between.
https://beta.companieshouse.gov.uk/officers/LJmUwLqWRJW5EkPFEr3V3WzViy0/appointments
I have again applied to the court to recover the last 6 months assured income. Will see how it goes. Out of interest has EL sold the leasehold on your property?
By: Tim Russell
Sep 27, 2019
Latest update on this - I made a claim against Elliot Group via MCOL and their lawyers replied that I was suing the wrong company - turns out that Victoria House is registered to a Seychelles-based company called Baltic Developments Ltd, which of course is outside UK legal jurisdiction, but has Elliot Lawless listed in a Panama Papers leak as the ultimate beneficiary owner. I am in touch with Elliot Lawless who keeps saying he has a proposal to solve the issue but refuses to put anything in writing.

Anyone who wants to get in touch can do so via the Victoria House Leeds Investors Facebook group which I started a few weeks back.

NB my September quarterly income statement was 1400 quid short - 700 of that from Elliot Group, the other 700 from Urbanbubble, with no explanation or communication as usual.
By: Tim Russell
Jul 10, 2019
Having the same issue with them - Urban Bubble keep talking about 'live rent' but our contract is for a guaranteed rental income, not 'live rent' only. My quarterly payment was short YET AGAIN this quarter, but Urban Bubble don't respond to emails and refuse to give contact details for Elliot Group. Very shabby way to treat investors!
By: Greg
Jun 10, 2019
that's good news! I wanted to ask did you file the defendant as EG or another company name (as they use different company name for different developments) ? Also, did you file their address as the one based in L'pool? For Vic House development the address is registered offshore in Seychelles.
By: Rob Mains
Jun 10, 2019
yes I got the full amount but obviously it cost me the court fee to process the application and I had to elevate the claim requesting a CCJ because despite the defendant agreeing he owed the amount he did not pay by the date the court specified. Now got all the money without going to court or having to pay any additional amount to the court.
By: Greg
Jun 09, 2019
Rob, did you succeed in getting your money back through the court ?
By: Greg
Jun 08, 2019
Rob, did you succeed in getting your money from developer as a result of you lodging through the court?
By: Greg
May 22, 2019
Rob, this is useful to know. Thanks for this.
Nope - checked the website again and still does not have a number. How can I connect with you directly ?
By: Rob Mains
May 15, 2019
Hello Greg, I have now submitted an application through the small claims court to recover the debt. It is easy to do and if he does not pay will get a CCJ against him. You can do it on line at moneyclaims.service.gov.uk
I have a contact number for Elliot and you can also find contact details from Elliot group.co.
I will not publish his personal number here.
I would suggest that the only way we will get our money is through the courts so would suggest you also look at filing a claim. As this is two different developments we are claiming against two different Ltd companies so you should try as I have done to contact other investors from Victoria House and get together with them to file a group action.
By: Greg
May 15, 2019
Rob, I also bought a unit (Victoria House) developed by Elliot. They also owe me money and have broken their promises on payment. Urban Bubble tells me they are in touch with Elliot every day on top-up payments. Well, if i have received it I would not be writing this. Urban Bubble cannot even give me the contact number of Elliot ! Can you believe that ? ?Rob, i noted you are on another forum but I cannot access it.
By: Katie Todd
Apr 01, 2019
Hi Rob,

I believe that you have also recently left us a poor review on google that I have just responded to.

To reiterate, urbanbubble are the managing agent for your property and we would have made payment to you of any live rent that has been collected on the property you own.

I understand that you have spoken to our investor relation coordinator on the phone who has provided you with information pertaining to your live yield agreement. I also note that you have sent emails in which have not been addressed to us but we have been copied into- please advise if it is these emails in which you are waiting for a response?

Kind regards

Katie

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Opening Hours
Address

urbanbubble
71/72 Tradewind Square
Liverpool
Merseyside
L1 5BG
0151 305 8989

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 62% 75% £0 £0
Lettings 33% 62% £356 £720
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 3 16 7 0 0 0 0 0 3
Areas covered
  • L7
  • Wavertree
  • L8
  • Toxteth
  • L1
  • City Centre
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA
Latest Properties

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“This agent was managing the developments from Elliot Group Wolstenholme ......”

Share on :
Dec 07,2021
Minithumbdown
By: 'Rob'
Dec 07,2021
9 people found
this helpful
This agent was managing the developments from Elliot Group Wolstenholme Square Liverpool. A disagreement with the developer had them removed as managing and letting agents which left all owners in a dilemma as the developer wanted to force a new management company onto leaseholders under ...
read full review
Comment on agent fees
The agent is taking fees but the statements are very difficult to understand due to money owed to the leaseholders by the developer who was using UB as their letting and management agent. The fees were reasonable for letting but the building management fees should have been more transparent.
Was this helpful? Yes
By: ROB
Jun 17, 2023
View all comments (33)
The best way to get control of the management is to set up a "right to manage company" and try to get the majoritory of leaseholders to support the RTM. The Lawless apartments are now run by Urban Evolution after UB fell out of favor. Check out the leaseholders charity for help and advice https://www.leaseholdknowledge.com/advice/right-to-manage-summary/ ...

“**Owe me a month's rent...unresponsive...ignore emails...”

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Oct 19,2020
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By: 'J'
Oct 19,2020
0 people found
this helpful
**Owe me a month's rent...unresponsive...ignoring emails** I would avoid getting involed with this company. I rented a property through them, I lived there for 2 years and never caused any issues. I paid my rent, never bothered the management with any issues - in ...
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By: J Woolley
Nov 17, 2020
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This was resolved eventually. Unfortunately, it seemed that leaving bad reviews on here and on google motivated UrbanBubble to act. Emailing/phoning them for months did nothing! ...

“Terrible service, emails either not responded......”

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Aug 04,2020
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By: 'Moor'
Aug 04,2020
0 people found
this helpful
Terrible service, emails either not responded to or never signed, so never know who wrote them. No closing statements provided, erroneous charges applied...would never use them or recommend them...
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“The only way to describe this company is as s......”

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Jul 29,2020
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By: 'Chris'
Jul 29,2020
4 people found
this helpful
The only way to describe this company is as scamming thieves. Tried to steal money from me by claiming that all rent has been already paid to me. When threatened with legal actions thieves responded by stating " there maybe some more rent due to you " ...
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“Immoral and highly unprofessional......”

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Jul 08,2020
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By: 'Jordan'
Jul 08,2020
1 people found
this helpful
Immoral and highly unprofessional. After agreeing a rental contract, they accepted someone else’s offer after ours... they then continued to ignore any emails and phone calls I tried to make. Sham of a business....
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“Elliot group has been horrible, poor communic......”

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May 07,2020
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Taylia
By: 'Colin'
May 07,2020
2 people found
this helpful
Elliot group has been horrible, poor communication, we think they scammed us. They are yet to pay us guaranteed rent via Urban Bubble for the past 9 months. Can we join together to take this matter to court. Ethics and Green Capitals Investment Limited...
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By: Colin Uju
Jun 15, 2020
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https://www.facebook.com/groups/881815992190335/?ref=share Sophie follow this Facebook link to join. ...

“Awful company...”

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Apr 15,2020
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By: 'Rosie'
Apr 15,2020
1 people found
this helpful
Firstly, I have lived here for two years. Yes I lived their again but this was because I had already paid the deposit for the second year and confirmed living their before things starting going wrong. It is also one of the cheapest student accommodation ...
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“Avoid at all costs...”

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Oct 02,2019
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By: 'Thirstydog'
Oct 02,2019
6 people found
this helpful
Awful company to deal with, they've been managing a property I bought in 2016 via Elliot Group. Loads of problems with the guaranteed rental yield, most of which they've (rightly) blamed on the developer; however my latest quarterly 'live yield' payment was half what it should ...
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“Staff review...”

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Mar 28,2019
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By: 'Jordan'
Mar 28,2019
0 people found
this helpful
Catherine is a very pleasant and extremely happy member of staff that always goes beyond expectations and is very time efficient. Catherine is also very fun and very respectful and generous when busy always making time to see that every Tennent is a having a ...
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“Perfect!...”

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Nov 12,2018
Minithumbup
By: 'Milliewash'
Nov 12,2018
2 people found
this helpful
Having originally being hesitant to move back into halls I am so glad that I made the decision to move into Queensland Place! The bedrooms are a very good size and so too are the En suites. The shower in the bathroom is probably the ...
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Comment on agent fees
Fees are perfectly reasonable.
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“Good Accomodation...”

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Nov 10,2018
Minithumbup
Sue
By: 'Leanne'
Nov 10,2018
2 people found
this helpful
I am currently staying in Queensland Place during my third year at University. The accomadation is very clean and the rooms and kitchen are spacious. The facilities such as the gym and games room are good but I would suggest that the washing facilities could ...
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By: Katie Todd
Nov 12, 2018
View all comments (1)
Hi Leanne, thank you for taking the time to leave us a review on All Agents. I'm please you are enjoying living at Queensland Place and the facilities. I will pass your comments onto the team based at Queensland Place in relation to the wifi and the laundry facilities. Thanks Leanne, Katie ...

“A few issues but not enough to put me off living here again...”

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Nov 09,2018
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By: 'Rebecca'
Nov 09,2018
0 people found
this helpful
This is my second year here at Queensland place and it's definitely been a good experience aside from a few issues however they have taken criticisms from last year on board by adding the bringme parcel collection which has been a god send. Having the ...
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“Excellent place to live...”

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Nov 07,2018
Minithumbup
By: 'Conor'
Nov 07,2018
2 people found
this helpful
I am currently living in Queensland Place and the experience so far is great. The facilities and staff are fabulous and my room is lovely and spacious. Highly recommended...
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Comment on agent fees
Reasonable I’d say.
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“Brilliant Experience...”

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Nov 05,2018
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By: 'Thomas'
Nov 05,2018
2 people found
this helpful
I've stayed at Queensland Place a month now and it's been brilliant. The location is great compared to most student accommodation meaning I can walk to most lectures within ten minutes, and town in 20. Queensland Place offers many extras such as pool tables, table tennis, ...
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Comment on agent fees
Good! Very fair and competitive.
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“Queensland place...”

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Nov 04,2018
Minithumbup
Taylia
By: 'Taylia'
Nov 04,2018
2 people found
this helpful
Clean and modern accommodation in a great location close to shops and a short walk into town. The staff are very friendly and helpful....
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“Very good private facilities and shared spaces...”

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Nov 02,2018
Minithumbup
By: 'Patrick'
Nov 02,2018
2 people found
this helpful
Cluster rooms are spacious, and all with en suite bathrooms. Furnishings are high quality with a wardrobe, large bed, and large desk with drawers, although the rooms do lack shelves and towel rails. There is however plenty of space to set up your own. Shared ...
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Comment on agent fees
High relative to renting a student house, but far cheaper than 1st year University of Liverpool student accommodation.
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“good...”

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Nov 02,2018
Minithumbup
Sue
By: 'heather'
Nov 02,2018
2 people found
this helpful
Clean, modern complex and polite staff. the kitchen area is big enough for 5 and the bedrooms are lovely. the bathroom is outstanding. the only downfall is that the internet connection....
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Comment on agent fees
little too high
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“Great staff...”

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Oct 30,2018
Minithumbup
By: 'Ania'
Oct 30,2018
2 people found
this helpful
I would highly recommend Urban Bubble as an agency. The staff I've spoken to over the past 2 years of living at The Artesian have been pleasant, helpful and always keen to assist. Having said this, I cant help but feel the expenses included in this ...
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Comment on agent fees
Very high fee’s- difficult for young/newly graduated tennants
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“Queensland place...”

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Oct 20,2018
Minithumbdown
Sue
By: 'Ross'
Oct 20,2018
2 people found
this helpful
I've been living at Queensland place for about a month now and my first impressions are all positive. The atmosphere is very friendly and my living quarters are kept to a very high standard. The team is really welcoming and approachable. Jim has been especially ...
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“Highly Recommend...”

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Oct 19,2018
Minithumbup
Sue
By: 'Caitlin'
Oct 19,2018
0 people found
this helpful
Staying in an urbanbubble residence for my second year and it is near perfect, 10 minute walk from my campus, state of the art amenities and all at a very competitive price. Any qualms you do have are welcomed to be heard and sorted quickly....
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Comment on agent fees
Very Good
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“Queensland place...”

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Oct 18,2018
Minithumbup
By: 'Elizabeth'
Oct 18,2018
2 people found
this helpful
Urbanbubble (I live in Queensland place) are brilliant! The accommodation is amazing value for money, high quality a brilliant facilities that are always kept clean. The staff are endlessly friendly and helpful and are genuinely receptive to feedback and ways they can improve. The only ...
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Comment on agent fees
Very very reasonable given the market!
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“Very nice so far...”

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Oct 18,2018
Minithumbup
Alana-Mia
By: 'Alana'
Oct 18,2018
2 people found
this helpful
So far I have loved living in Queensland place, my room is always warm and cosy, bar a couple of marks on walls the flat is clean and well looked after, the WiFi and tv work great, and there's always someone in reception if I ...
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“Accomodation...”

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Oct 18,2018
Minithumbup
By: 'Ryan'
Oct 18,2018
2 people found
this helpful
I haven't had any problems at Queensland Place this year and I would recommend staying as its close to University, town and Tesco's. The only problem I had last time I stayed was when I moved out, I felt I was over charged when I ...
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“Queensland Place...”

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Oct 18,2018
Minithumbup
By: 'Alex'
Oct 18,2018
1 people found
this helpful
The Communal areas and facilities are of high quality and well maintained. The rooms themselves are a tad on the small side, but in-line with what you would expect for student accommodation....
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Comment on agent fees
Reasonably priced
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“F********T...”

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Jun 24,2018
Minithumbdown
By: 'Marta'
Jun 24,2018
5 people found
this helpful
They have only made life difficult for me throughout my stay with them. Firstly the studio I was provided was dirty when I moved in. It had stains and leftover food in the microwave and faulty furniture. When complained, they provided me with a cleaner ...
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By: Katie Todd
Oct 18, 2018
View all comments (1)
Hi Marta. We have spoken since you posted this review and hope that we have now resolved and clarified on the issues you have identified within your review. In the interest of responding for any of our current or future customers, this is not the service level that we aim to provide at urbanbubble. We use the custodial scheme at the Deposit Protection Scheme to protect all of our tenants deposits so we cannot make claims on our tenants deposits without merit. I understand that there had ...

“The first year I lived here I had a few ......”

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Sep 27,2017
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By: 'erosnyx'
Sep 27,2017
4 people found
this helpful
The first year I lived here I had a few issues regarding rent payment, but overall they were okay. Because of this I opted to book a second year with them. I requested to be in the same room, although they didn't guarantee the exact ...
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Comment on agent fees
You pay a high fee straight away for your room (along with other fee's beforehand), they're only interested in your money and not your wellbeing as a tenant.
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By: Katie Todd
Oct 24, 2018
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Hi Erosnyx, Thank you for taking the time to leave us a review. We are really happy that you chose to come back and re let one of our properties for a second year. I am sorry that you then did not have such a great experience with us as you had previously. We would not be able to guarantee a specific apartment where booked in advance as we would not specifically know what we have available until around 6 weeks before the apartments become available. All efforts would have been made t ...

“Urbanbubble have been nothing but great since we moved in. ......”

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Jul 13,2017
Minithumbup
By: 'Sarah'
Jul 13,2017
1 people found
this helpful
Urbanbubble have been nothing but great since we moved in. Smooth on move in and responding to queries. I love living in Norfolk House 1 and urbanbubble have been nothing but helpful. Would really recommend and price is decent for location...
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Comment on agent fees
Decent - in line with other agents
Was this helpful? Yes

“Do not enter any property that they manage in Liverpool, ......”

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Jul 12,2017
Minithumbdown
Sue
By: 'jacqueline'
Jul 12,2017
1 people found
this helpful
Do not enter any property that they manage in Liverpool, Shocking, My daughter and three other friends rented a cluster in Queenlands place Liverpool. Firstly they were delayed from moving in and then they tried to make them pay rent for the two weeks delay. ...
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By: Community Manager- Queensland Place
Jul 18, 2017
View all comments (3)
Good Morning Jaqueline, we will contact you directly pick up on these issues that you have raised above, as many of them relate to an ongoing situation with your daughters cluster, we can also provide you with images of the damage caused in the cluster and evidence that a deep clean did not take place. I am happy to review the charges that have been applied to all residents in the cluster to ensure that they are fair, however the charges applied area and have been equally split between amongs ...

“There are no two ways about it. Urban bubble is ......”

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Apr 04,2017
Minithumbdown
By: 'Student'
Apr 04,2017
2 people found
this helpful
There are no two ways about it. Urban bubble is without doubt the worst letting agency I have encountered during my 10 years of letting property. R* is rude and unprofessional and the team as as a whole take too long to respond to issues about ...
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Comment on agent fees
-
Was this helpful? Yes
By: A
Jul 10, 2017
View all comments (1)
Dont want to even leave a star absolute fraudsters - exploiting students through overcharging - exploiting students through false advertisement ( accom wasnt even complete when we all moved in) - No reassurance or line to call always being forwarded to a voicemail/ emails not followed up. - charged £170 for a repaint when the accom was left looking much better than it did when we arrived - fire alarm didnt work throughout the time we lived in the accom - all students who lived in this ...

Tenant Fees

Urbanbubble Liverpool - Student Building's Tenant Fees

BEFORE YOU MOVE IN

. Holding Deposit – Deducted from first month’s rent £50

DURING YOUR TENANCY

Payment on variation, assignment or novation of a tenancy £50 (inc VAT)

Tenancy Replacement Fee - (At Landlords Discretion) £250 (inc. VAT)
Cover the re-letting costs incurred by the landlord, if the landlord gives permission for the tenant to terminate their tenancy

Urbanbubble Liverpool - Residential Building's Tenant Fees

BEFORE YOU MOVE IN

Holding Deposit – Deducted from first month’s rent £100

DURING YOUR TENANCY

Payment on variation, assignment or novation of a tenancy £50 (inc VAT)
.
Tenancy Replacement - (At Landlords Discretion) £250 (inc VAT)
Cover the re-letting costs incurred by the landlord, if the landlord gives permission for the tenant to terminate their tenancy early

OTHER FEES AND CHARGES

Rent Arrears Case Passed to Legal Advisor As per solicitors fees
Only charged when rent falls into two full months arrears. Providing account information and any relevant file notes to a legal advisor.


Access Card £15.00
Cost for replacement access card if lost, damaged, destroyed or stolen.
Access Fob £15.00
Cost for replacement access fob if lost, damaged, destroyed or stolen.
Apartment Key ` £30.00
Cost for replacement apartment key if lost, damaged, destroyed or stolen.
Post Box £10.00
Cost for replacement post box if lost, damaged, destroyed or stolen.
Last updated at 01/11/2019, 11:53 AM by Liverpool Lettings
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:53 AM 01/11/2019 by Liverpool Lettings

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