1 Star Review
Mar 26,2019
By:
'Disappointed'
Mar 26,2019
Branch: Aberdeen, 441 Union Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: AB21
Branch: Aberdeen, 441 Union Street
Lettings (as a Landlord)
Postcode: AB21
5
people found
this helpful
Their terms for landlords seemed fair and they promised everything we needed. Unfortunately, once appointed, it wasn't long before their lack of interest of ability became clear. Getting hold of anyone and getting meaningful answers is very difficult; replies to emails can take days or even weeks - if at all. But worst of all, they are quite happy to lie to and mislead their clients and tenants.
Their additional services are ridiculously expensive and, contrary to their website, are not all legal requirements that need 'professional' and expensive intervention. Some, if not all, of the 'independent' services are owned/controlled by the same person -D*, and yet their online information and literature promotes them as wholly independent. Again, another lie and, not surprisingly, you'll get nowhere if you challenge the poor work or high prices. And if they do appoint trades to undertake any work, the results are very mixed and, again, very expensive.
The owner/Director, D*, lies about who owns/controls the company to avoid putting things right. When I eventually did my homework, I found that D* was, in fact, struck off the Roll of Solicitors for professional conduct - he was misleading clients.
If you try to leave and go to another agent their terms make it difficult and very costly. I wish I had never heard of them. Go to them at your peril. You have been warned.
Comment on agent fees
Their services appear fair value but end up being expensive, particularly additional services.
The standard of work for additional services was dreadful - quite incompetent, made worse by their lack of integrity.
5
people found
this helpful
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