Do not use Crestons. They have thousands of pounds of our money, they are not paying it back even with a court order and bailiffs involved ¢â‚¬â€œ they don't trade under the name Crestons and they have very few assets to be seized. Even though they come across as stupid in all their correspondence, they do at least appear eductaed in all the dodgy ways they can avoid paying back money they have taken. Also they don't hold deposits with a 3rd party trading company ¢â‚¬â€œ this is also illegal - so you won't even see that money back.
We are not the only ones ¢â‚¬â€œ there are files full of people similarly affected (just ask ULU - University of London)
We are running out of options, but next step is police, newspapers (national and local/London), Trading Standards and local council. Don't walk through their door, they will waste hours of your time stringing you along when they have no intention of refunding your money.