Renting with Cedar Estates was possibly the worst decision we have ever made. Our experiences with renting in the past have always been pleasant but only because we went through private landlords; we thought we\'d give these agents a chance, what\'s the worst that could happen? Ahem, where do I start?!
Firstly, this is NOT a \'malicious review\' written by another agent. I see that Cedar are commenting on the bad reviews suggesting this just to cover themselves. It\'s NOT fake and is written by a tenant who was renting with them for one miserable year. As you can probably tell, there are several FAKE reviews for this agency. It\'s so obvious by the way the estate agents names are dropped and come on, nobody sits there for 5 paragraphs complementing the agent and basically kissing up. Ugh! Sickening.
When we first went to view the flat, I was a bit put off by the fact that the communal front door was in an alleyway but as it was on a main road with lots of light and people, I somewhat felt at ease. On entering, I was a bit taken aback by the smell of must and damp and that the communal hallway looked as though it hadn\'t been decorated since the 70\'s. The 1870\'s that is. This building was extremely old. The front door to the actual flat was a bit battered too. Going in, I really admired how much space there was and the period features. The rooms were huge and the ceilings were high.
As for the condition, well, the carpets were filthy with large stains and ripped in places, the walls were patchy with filth, dust and had turned black from when the storage heaters were on. I believe the walls were once a cheap shade of magnolia. Woodchip as well, can you imagine? The huge windows were thick with black scum and possibly had never been cleaned. The poor excuse for a bathroom had mould around the bath and the thing that they called a shower was a rubber pipe with a mouldy shower head \'secured\' on to the taps with 2 rusty bits of metal. The kitchen was spacious but looked dirty due to the filthy wallpaper. Notice how I use the word \'filthy\' a lot?
We were told by the agent that the place was going to be redecorated, professionally cleaned and that there was going to be a new power shower fitted. As we had no experience with estate agents before, we had no idea that he was LYING through his highly polished teeth (We know where the money for that came from!). The property was above an empty shop which used to be a salon. We asked what was happening with it as we weren\'t sure about living above a shop and we were told nothing was going to become of it for a long time. As we were just looking for a temporary place to live so we could get used to the area, we decided to put an offer on the flat. It was accepted the same day.
Thinking about it now, I feel so much hate for Cedar and that agent who showed us the flat in particular. When we moved in, the place HADN\'T been professionally cleaned, the walls HADN\'T been redecorated and that horrible looking shower hose pipe thing was still hanging miserably in the mouldy bathroom with a shower curtain that I think used to be white. It was a not so lovely shade of grey, brown and black from, you guessed it, mould. There was a tatty old bed left in the bedroom and we had our own so we contacted them about it and to question why nothing had been done maintenance wise. I was in disbelief by the response we got. "You saw the state the flat was in before you made an offer. The landlord refuses to maintain or replace anything that isn\'t in need of it. If you want to bring your own bed in, you will have to pay to replace the one we\'ll remove when you move out or leave yours." Erm, what? This was when I knew we had been conned. The emails were so aggressive, blunt and poorly written. How deteriorated does something have to be before it\'s replaced?!
We were constantly threatened to pay for stuff that were not our responsibility. Over time, the mould problem in the bathroom had gotten considerably worse. I still have the photos, it was horrendous. Black mould growing all over the ceiling, down the walls and even inside the medicine cabinet is definitely not my idea of luxury. Health hazard alert! The woman we had to contact for maintenance issues, Viktoria, was always so disgustingly rude to us. She told us they would sort it out this time but if it came back it would be at our expense. Painting over the mould with a bucket of B&Q Value Matte paint is NOT going to solve the problem. Especially when there is no window, the bathroom is the size of a matchbox and the extractor fan is faulty. They knew it would come back eventually, they just love to charge the poor tenants excruciating amounts of money for their rubbish properties. I hated those maintenance guys too. They would always just let themselves in to the building and would have the key in the front door before I had a chance to open it!
Our neighbour upstairs had lived there for 40 odd years and she told me about all the mould, damp and even rat problems that the building has had. Viktoria made out to us that nothing has ever gone wrong with their properties. Yeah, okay. Two of the flats in the building couldn\'t even be let out because of the damp and mould problem. Another neighbour was told to keep the heating on to get rid of the damp. Who would pay the bill for this exactly? The Heating Fairy? Ridiculous.
The experience was just terrible. There was so much wrong with that flat. Oh, as for the shop that would never become anything, it became a fried chicken shop. Cedar knew long before we had moved in that is was going to become one. They full on lied to our faces. The walls, floor and ceilings were so thin in that place because it was so old, we had to go through months of construction work underneath us as well as builders singing very badly and when the shop opened we had to put up with loud voices, rubbish music and a hell of a lot of fights. What is it with fights in chicken shops? I\'m sure there\'s enough poor quality chicken to go round. I just couldn\'t believe the floor was so thin we could hear voices!! Full blown conversations and all! The council were called out numerous times about how noisy they were but nothing was ever done. It\'s not their fault our flat was made of cardboard. (Quite literally actually, the wall surrounding the toilet was actually bits of cardboard painted white. I found this out before we left. There was even a sell-by date on it. From 7 years ago.)
Cedar, why do you rent out such rubbish flats? With such rubbish furniture? Our coffee table was 2 bits of wood, possibly found at the dump, that looked like a dog had constructed it. The seating was sofa shaped rocks covered with brown fake leather. Urgh! Glad we had our own furniture. I\'ve seen the other flats you let out and surprisingly, mine wasn\'t one of the worst.
You are the worst agents ever. You\'re the only agents we\'ve ever dealt with but you\'re still the worst. I\'ve read the reviews. We informed you that we received a £500 electric bill because one of your storage heaters was faulty and you replied \'Okay, thanks\'. Are you even going to sort it out or just let the new tenants deal with the massive bill they\'ll receive?
Sitting here in my gorgeous new clean, mould-free house now, recalling our experience and it was honestly a living nightmare. Words can\'t described how horrendous our year renting with you had been. Thanks for charging us £100 to reseal around the bath that was mouldy. It was mouldy when we moved in but I\'m sure you can treat yourselves to a bottle of champagne now. After all, it costs £2.50 to buy a tube of sealant. As for the £100 you charged for the cleaning of the communal hallway, I suggest you use some of that to redecorate it. A bit of hoovering and a sprinkle of Shake \'n\' Vak really doesn\'t disguise the fact that it\'s mankier than a 2 week old egg sandwich in the bottom of my gym bag. A prison cell has more appeal than that.
Filth. Mould. Rude agents. Strange maintenance guys. Cardboard walls. Faulty appliances. Hidden charges. Threats. Chicken shops. Poor spelling and grammar in emails. A shower that\'s not fit for a rat (thanks for replacing it with a crappier metal version by the way). Foul odours. Drunk men peeing in the alleyway when you come out the front door. Rent being put up £20 after 6 months. £100 admin fees to deal with the paper work which they kept misplacing. £100 fee when you renew the contract. Hiddens fees left, right and centre! Arghhh, the list goes on! I feel so sorry for the new tenants. You hated it when we were in when they came to view it didn\'t you? Afraid of the answers we might give to their questions? You can\'t possibly say it\'s quiet living on a busy main road full of bars and take-aways can you? Why did you tell the new tenants that it was? (Bit of a silly question to ask though, it\'s a main road, of course it\'s noisy!)
People, if you have any sense, look up the reviews of agents before going with them. A bad mistake I made! If you scroll through all the fake ones, you\'ll find the real stuff and believe me, they\'re far from delightful.
Cedar Estates. Renting Out Rats Nests Near You Since 1988.
P.S A posh suit, shiny shoes of sh*tness and a slick haircut slathered in grease does not make you a respectful businessman by the way.