100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
80% lettings fee satisfaction
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Mar 20,2019
Mar 20,2019
3
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I would like to make it clear that this review is directed more at Sequence than William H Brown...though they were also pretty rubbish.
I think it is fair to say that most letting agents are pretty bad, however, Sequence is by far the worst company I have ever dealt with. I won't go into the full list so let's just hit a few of the greatest hits from the 2 years I rented from them.
1. Attempted to retroactively increase my rent - Upon signing a new contract with an increase of £20 per month (which I had no issue with) I noticed that they had had the initial conversation with my landlord 3 months previously. In that time they had never discussed it with me. They had then proceeded to backdate the new contract by 3 months and attempted to get me to leave the date section blank claiming 'that is just what we do' on confrontation it became obvious that they were going to try and backdate my signing too and then claim the 'missing' £60...they never got that money.
2. Terrible response time - After our oven broke it took 3 weeks to get it repaired, it then broke another 2 times each taking at least 2 weeks to get repaired until it was finally replaced.
3. Zero communication - Eventually, we got to know our landlord directly and it became very obvious that they had attempted to play us against each other on several occasions.
4. Zero notice inspections - Speaks for itself, on several occasions they just arrived at the door. One of these times was to get the house evaluated for a remortgaging.
5. Inventory Reporting - When moving into the property we performed a number of updates on the inventory of things that had been missed off (patchy paintwork in rooms etc) Upon moving out when the leaving inspection was done we were blamed for these things, even though we had mentioned them. Clearly the original inventory was used for the moving out inspection and not the updated version. Upon questioning this I was told "They would forward the new version to my landlord if they felt it was needed"...this obviously never happened and though I would agree some of my deposit should have been withheld (I didnot professionally clean carpets) a much greater share was lost because of their actions.
6. It took almost 3 months for the return of our deposit.
Basically, this company are scum and if you can avoid dealing with them I would advise that you do.
I think it is fair to say that most letting agents are pretty bad, however, Sequence is by far the worst company I have ever dealt with. I won't go into the full list so let's just hit a few of the greatest hits from the 2 years I rented from them.
1. Attempted to retroactively increase my rent - Upon signing a new contract with an increase of £20 per month (which I had no issue with) I noticed that they had had the initial conversation with my landlord 3 months previously. In that time they had never discussed it with me. They had then proceeded to backdate the new contract by 3 months and attempted to get me to leave the date section blank claiming 'that is just what we do' on confrontation it became obvious that they were going to try and backdate my signing too and then claim the 'missing' £60...they never got that money.
2. Terrible response time - After our oven broke it took 3 weeks to get it repaired, it then broke another 2 times each taking at least 2 weeks to get repaired until it was finally replaced.
3. Zero communication - Eventually, we got to know our landlord directly and it became very obvious that they had attempted to play us against each other on several occasions.
4. Zero notice inspections - Speaks for itself, on several occasions they just arrived at the door. One of these times was to get the house evaluated for a remortgaging.
5. Inventory Reporting - When moving into the property we performed a number of updates on the inventory of things that had been missed off (patchy paintwork in rooms etc) Upon moving out when the leaving inspection was done we were blamed for these things, even though we had mentioned them. Clearly the original inventory was used for the moving out inspection and not the updated version. Upon questioning this I was told "They would forward the new version to my landlord if they felt it was needed"...this obviously never happened and though I would agree some of my deposit should have been withheld (I didnot professionally clean carpets) a much greater share was lost because of their actions.
6. It took almost 3 months for the return of our deposit.
Basically, this company are scum and if you can avoid dealing with them I would advise that you do.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £400,000 | £400,000 |
| Lettings | 67% | 80% | £575 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
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Dec 05,2023
Dec 05,2023
1
people found
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I waited in for the Senior Lettings Negotiator from the March branch. The appointment was at 2.00 p.m. At 2.15 p.m. I emailed the branch to find out if she was on her way. At 2.21, I was advised she was on her way. At 3.00 p....
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Jul 19,2022
Jul 19,2022
0
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Excellent support throughout the whole process. From the guidance given regarding purchase price right through to marketing we could not have had better service. We found all the staff to be very professional, especially Chris and Charles. This is the third time we have used ...
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Jul 26,2019
Jul 26,2019
0
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Renting my property through WH Brown was pretty much plain sailing. They took the hassle away from me and Danielle Thomson was particularly helpful getting back some money when my previous tenant was proving to be quite tricky. Very happy :)...
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Mar 20,2019
Mar 20,2019
3
people found
this helpful
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I would like to make it clear that this review is directed more at Sequence than William H Brown...though they were also pretty rubbish.
I think it is fair to say that most letting agents are pretty bad, however, Sequence is by far the ...
read full review
read full review
Comment on agent fees
Bad
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Jun 27,2018
Jun 27,2018
0
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My whole experience was very poor from beginning to end, informed office of problems when moved in never sorted even sequence Spalding was rubbish...
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Mar 06,2017
Mar 06,2017
2
people found
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I had privately let and had a complete nightmare. Contacted a few agents liked Lyn from William h brown. She found a tenant within a week. Done all the checks no problems. Charlie did look after my account. Now it's Kay and to date every ...
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Could be less
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Jan 27,2017
Jan 27,2017
4
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So far keep you posted and notify of any trouble that is encountered. Will up date you all the time about inspection and any expected trouble....
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Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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