William H. Brown
March, PE15
3.4/5, 5 reviews
60% recommended
50% sales valuation accuracy
75% sales fee satisfaction
67% lettings valuation accuracy
80% lettings fee satisfaction

“The wost of the worst...”

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Mar 20,2019
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By: 'Alan'
Mar 20,2019
2 people found
this helpful
I would like to make it clear that this review is directed more at Sequence than William H Brown...though they were also pretty rubbish.

I think it is fair to say that most letting agents are pretty bad, however, Sequence is by far the worst company I have ever dealt with. I won't go into the full list so let's just hit a few of the greatest hits from the 2 years I rented from them.


1. Attempted to retroactively increase my rent - Upon signing a new contract with an increase of £20 per month (which I had no issue with) I noticed that they had had the initial conversation with my landlord 3 months previously. In that time they had never discussed it with me. They had then proceeded to backdate the new contract by 3 months and attempted to get me to leave the date section blank claiming 'that is just what we do' on confrontation it became obvious that they were going to try and backdate my signing too and then claim the 'missing' £60...they never got that money.
2. Terrible response time - After our oven broke it took 3 weeks to get it repaired, it then broke another 2 times each taking at least 2 weeks to get repaired until it was finally replaced.
3. Zero communication - Eventually, we got to know our landlord directly and it became very obvious that they had attempted to play us against each other on several occasions.
4. Zero notice inspections - Speaks for itself, on several occasions they just arrived at the door. One of these times was to get the house evaluated for a remortgaging.
5. Inventory Reporting - When moving into the property we performed a number of updates on the inventory of things that had been missed off (patchy paintwork in rooms etc) Upon moving out when the leaving inspection was done we were blamed for these things, even though we had mentioned them. Clearly the original inventory was used for the moving out inspection and not the updated version. Upon questioning this I was told "They would forward the new version to my landlord if they felt it was needed"...this obviously never happened and though I would agree some of my deposit should have been withheld (I didnot professionally clean carpets) a much greater share was lost because of their actions.
6. It took almost 3 months for the return of our deposit.

Basically, this company are scum and if you can avoid dealing with them I would advise that you do.
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Opening Hours
Address

William H. Brown
34 High Street
March
Cambridgeshire
PE15 9JR
01354699001

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 75% £0 £0
Lettings 67% 80% £575 £850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 0 2 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Plain sailing...”

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Jul 26,2019
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By: 'Liz Brooks'
Jul 26,2019
0 people found
this helpful
Renting my property through WH Brown was pretty much plain sailing. They took the hassle away from me and Danielle Thomson was particularly helpful getting back some money when my previous tenant was proving to be quite tricky. Very happy :)...
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“The wost of the worst...”

Share on :
Mar 20,2019
Minithumbdown
By: 'Alan'
Mar 20,2019
2 people found
this helpful
I would like to make it clear that this review is directed more at Sequence than William H Brown...though they were also pretty rubbish. I think it is fair to say that most letting agents are pretty bad, however, Sequence is by far the ...
read full review
Comment on agent fees
Bad
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“Whole procedure...”

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Jun 27,2018
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By: 'Damian'
Jun 27,2018
0 people found
this helpful
My whole experience was very poor from beginning to end, informed office of problems when moved in never sorted even sequence Spalding was rubbish...
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“I had privately let and had a complete nightmare. Contacted ......”

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Mar 06,2017
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By: 'Steve'
Mar 06,2017
2 people found
this helpful
I had privately let and had a complete nightmare. Contacted a few agents liked Lyn from William h brown. She found a tenant within a week. Done all the checks no problems. Charlie did look after my account. Now it's Kay and to date every ...
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Comment on agent fees
Could be less
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“So far keep you posted and notify of any trouble ......”

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Jan 27,2017
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By: 'Sarbdeepcroft'
Jan 27,2017
4 people found
this helpful
So far keep you posted and notify of any trouble that is encountered. Will up date you all the time about inspection and any expected trouble....
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Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H. Brown, March PE15 9JR


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