Oct 04,2012
By: 'Matt'
Oct 04,2012
22 people found
this helpful
If you have a choice... DO NOT use Streets Ahead.

Very polite and very helpful in the first instance but once they have their commission, customer care is not important to Streets Ahead in any shape or form.

I am a tenant with them, and I am also a landlord elsewhere so have had dealing with numerous estate agents.
With Streets Ahead pray you never have to ring them for anything, you will NOT get a call back (ZERO call backs from approx 7 calls to them in 2 weeks), they ONLY care about their commission - so once you are IN they don\'t care what happens after that.
That is until you ring them and tell them you are moving out which means £££'s to them!!!! The chance of a new tenant = £££'s so all of a sudden they start calling you back.
We had problems with Streets Ahead at the beginning of the tenancy and again at the end.
A so called manager lied about the property, and then subsequently (allegedly) ran off with our ¢â‚¬Å“holding deposit¢â‚¬Â and was never seen again, then even after being told by the new manager to put our problems/complaint in writing and it will be dealt with, we never had any follow up.

The property was nice, the landlord was very nice and in fact 1-2 members of the Streets Ahead team were very nice, however as a customer, the experience with Streets Ahead from start to finish has been beyond awful. AVOID!!!
What agent could do to change your mind?
How about doing a simple job properly??
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Streets Ahead

219 - 221 Lower Addiscombe Road Croydon
Greater London

020 8655 1300

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