Leatherhead, KT22
4.7/5, 15 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features

Goodfellows - Click to Visit Our Website

“Great experience...”

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Mar 17,2019
Minithumbup
By: 'Hadi'
Mar 17,2019
0 people found
this helpful
We have just completed our house purchase using the Goodfellows Leatherhead branch.rnThe whole team are exceptionally professional, honest and friendly. Espicially, I have to thank Jason. His skills made the whole process easy and pleasant. He kept me informed at all stages, rnI would certainly recommend them on this basis.
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Good
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Opening Hours
Address

Goodfellows
10 Axis Centre, Cleeve Road
Leatherhead
Surrey
KT22 7RD
01372 745562

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £76,500 £355,000
Lettings 0% 0% £660 £660
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 0 1 0 11 1 0 0
Areas covered
  • Surrey
  • Sussex
  • SW London
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

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“Prompt & efficient to get the issue sorted...”

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Jun 05,2020
Minithumbup
By: 'Chloe'
Jun 05,2020
0 people found
this helpful
I contacted Kelly to let her know about a problem we were having with the bathroom. She was quick in speaking with the landlord to get the issue resolved as quickly and efficiently as possible....
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“Great experience...”

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Mar 17,2019
Minithumbup
By: 'Hadi'
Mar 17,2019
0 people found
this helpful
We have just completed our house purchase using the Goodfellows Leatherhead branch.rnThe whole team are exceptionally professional, honest and friendly. Espicially, I have to thank Jason. His skills made the whole process easy and pleasant. He kept me informed at all stages, rnI would ...
read full review
Comment on agent fees
Good
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“Overwhelmed!...”

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Feb 04,2019
Minithumbup
By: 'Chris'
Feb 04,2019
1 people found
this helpful
Jason was extremely helpful! The key factor for me was communication and Jason took us through every step of the process updating us on every day baces. It helped us a lot through that difficult and stressful time. Top man!...
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Good!
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“Excellent and very professional...”

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Feb 03,2019
Minithumbup
By: 'Naabiha'
Feb 03,2019
0 people found
this helpful
I am very pleased with the services I received from Jason Kates over the last couple of months. His support and proactive chaser at various stages between the different stakeholders definitely made the buying process quicker. He was available even on weekends to answer any ...
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“My partner and I recently purchased a property via the ......”

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Dec 20,2017
Minithumbup
By: 'Shane'
Dec 20,2017
0 people found
this helpful
My partner and I recently purchased a property via the Shared Ownership scheme and Stephen Munroe at Goodfellows was or agent. I cannot recommend Stephen's services enough, he was a pleasure to deal with throughout. He was very knowledgeable around the Shared Ownership market, very ...
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“I would like to highlight the fantastic work these members ......”

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Nov 13,2017
Minithumbup
By: 'VitoD'
Nov 13,2017
0 people found
this helpful
I would like to highlight the fantastic work these members of your staff have done during the process of my purchasing. Always very responsive and tried to go the extra mile to make sure things could be resolved as quick as possible. Thanks for your ...
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“Thank you Kismet for all of your hard work on ......”

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Jul 12,2017
Minithumbup
By: 'Emily'
Jul 12,2017
0 people found
this helpful
Thank you Kismet for all of your hard work on helping me buy my first home. It wasn't the easiest of journeys but, with Kismet's support it made things easier. The odd occasions there was a lack of communication, but picking up the phone is ...
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By: Silvia
Jun 19, 2018
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Outstanding service from Stephen who was always promptly available and who would explain things in details if needed. He worked endless on the sale of my flat more than my solicitor did, at times even out of hours. A big thanks you for your work, I would be very happy to recommend your services in the future ...

“I'm very grateful for the shared ownership scheme and absolutely ......”

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Jun 15,2017
Minithumbup
By: 'Maria'
Jun 15,2017
0 people found
this helpful
I'm very grateful for the shared ownership scheme and absolutely love our new home ! Stephen Munroe was Very efficient and hands on chasing sellers solicitors to push our completion through. Very happy with the service we received . Would highly recommend thankyou ....
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By: Tracey-Anne Green
Jun 15, 2017
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thank you for your review - we appreciate you taking the time. ...

“Kismet, Alison has been very prompt for any queries or ......”

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Mar 01,2017
Minithumbup
By: 'Pras'
Mar 01,2017
0 people found
this helpful
Kismet, Alison has been very prompt for any queries or help I needed. Due to them the journey of having my first property has been very smooth. Thanks for all your help ladies. Also, Nick was fabulous as mortgage advisor as well...
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By: Mia Robinson
Mar 02, 2017
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Thank you for the great feedback, we are glad you had a smooth process ...

“Very helpful service and was regularly kept up to date ......”

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Feb 10,2017
Minithumbup
By: 'Jonny'
Feb 10,2017
0 people found
this helpful
Very helpful service and was regularly kept up to date from viewing stage right through to completion of the purchase....
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Good
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By: Tom
Feb 13, 2017
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Thanks for the feedback! ...

“I am (obviously) a huge fan of the shared ownership ......”

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Jul 04,2016
Minithumbdown
By: 'NicG'
Jul 04,2016
0 people found
this helpful
I am (obviously) a huge fan of the shared ownership scheme and love my new home. However, I'm afraid I didn't feel that the estate agents facilitated a smooth process at all. I am sorry to say that I felt throughout the whole process that ...
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What agent could do to change your mind?
Comparable to others.
Attached Filesnbsp;
Comment on agent fees
Comparable to others.
Was this helpful? Yes
By: Mary
Jul 05, 2016
View all comments (1)
Thank you very much for taking the time to leave us your comments. We welcome all feedback and treat any concerns seriously. We are very sorry that your purchase was not smooth-running. This particular transaction was more difficult than usual because it involved a probate sale. This, in itself, did not need to be problematic. However, in this case there were delays in documentation becoming available and difficulties in communication between the conveyancing company and the probate soli ...

“I recently purchased a 2 bed flat (new build) from Goodfellows ......”

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Dec 04,2017
Minithumbup
By: 'L'
Dec 04,2017
0 people found
this helpful
I recently purchased a 2 bed flat (new build) from Goodfellows and I must say the service from Jason Kates was exceptional from the moment I contacted him about the property. The process was quite lengthy, and at times, extremely stressful however Jason always kept in ...
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“We had a lot of set backs and up until ......”

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Jul 28,2017
Minithumbup
By: 'Natarrlie'
Jul 28,2017
0 people found
this helpful
We had a lot of set backs and up until Steve took over the sale we were at wits' end. Steve made things much easier for us! Being first time buyers, he advised the way the process works and what was involved, helping me to ...
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“I have recently sold a 2 bedroom flat under the shared-ownership ......”

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Dec 08,2017
Minithumbup
By: 'Leonie'
Dec 08,2017
0 people found
this helpful
I have recently sold a 2 bedroom flat under the shared-ownership scheme. Throughout the process, Stephen Monroe was incredibly helpful. He kept me up to date on any updates, sometimes on a daily basis, or even several times in a day! He was always kind and ...
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“I am so thankful to Kismet and Steve and really ......”

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Jul 03,2017
Minithumbup
By: 'Sammi'
Jul 03,2017
0 people found
this helpful
I am so thankful to Kismet and Steve and really felt they went above and beyond there role to help when they can. I was worried about selling up as Wandle are so slow most of the time but I can not fault Goodfellows at ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: [email protected]

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: [email protected]

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

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Goodfellows

Branch - Leatherhead, KT22