Have you ever heard of the saying " Customer is the king". Well in the guildford (high street) branch of Mann countrywide, there is only one king and that is Andrea King, a woman who will give you no respect and will treat you like garbage.
I wonder how she could tell me (the tenant) that I was not a customer and therefore cannot be expected to be treated like one. She spoke like she cared a damn and was not one bit helpful. Absolutely rude and very unbecoming of a branch manager. To quote her exact words " YOU ARE NOT THE CUSTOMER, THE LANDORD IS OUR CUSTOMER SO DON\'T EXPECT ME TO TREAT YOU LIKE ONE"
I am from another country and I used to go about telling my people what a great country the UK is and 2 years into my time here and i see the cracks in the system where letting agents and utility companies give hell to the citizens of this country. What happened to the english-like politeness and courteous behavior that the british are known for. People like Andrea disgrace the system and destroy the trust of the consumer. No systems, no processes and no service whatsoever. In some countries, such rude bahvior with the customer would result in the employee being fired or disciplined but here are people like Andrea King who run letting agencies in a way that ridicules and bullies it\'s customers.
If i had the time and luxury, I would sue this company for the amount of displeasure and trouble they have given me. The most unethical company I have encountered and I am not suprised that they are ranked among the top 10 worst leeting agencies in the UK. They can actually top the list if they hire an Andrea each for every office.
What agent could do to change your mind?
The Agent must understand that the customer is a tenant. A branch manager like Andrea does not seem to have the business sense to understand who is and isn\'t a customer. A customer has the right to choose a service and the right to exit from the service when there is a need to. People like Andrea have left a indelible mark on my impression of letting agencies which needless to say remains negative. If she had displayed patience and politeness in her dealings with me, I would have been less stressed and my impression of them wold have been positive. But sadly this woman\'s behavior leaves me in bitter taste.