Absolutely excellent service - would highly recommend buying a property from Townsend.
We bought our house a few months ago (after 10 months of looking). We interacted with virtually every estate agency in Chiswick but Townsend ultimately provided the most professional service, with complete transparency - from beginning to end.
Once our offer was accepted, it took around a month to complete. This was largely due to the prompt facilitation provided by Rowan in contacting all parties and moving the process along. We are first time buyers and had numerous silly questions for Townsend but they patiently responded and talked us through various processes. When we could not get through but left a message, we were always called back within a few hours.
We have heard nightmare stories and had many many frustrations with other estate agents that were not honest in the information they provided. But we are delighted with the hassle free service we received ultmately. When it comes to selling our property, we will select Townsend.