“After-sales service unsatisfactory...”
1 Star Review
Mar 08,2019
By:
'After-sales'
Mar 08,2019
Branch: London, 1 Montpelier Vale
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: SE13
Branch: London, 1 Montpelier Vale
Sales (as a Vendor)
Postcode: SE13
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people found
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We recently sold our propertly in Blackheath through John Payne. We went with John Payne on the basis of their market reach and after-sales service promoted to us. We were extremely disappointed with the level of service provided after the sale has been agreed - we were kept up to date of the progress only very sporadically, any queries from us required several chasers, and generally we felt like the estate agents dealing with our onward purchase were our main contact point - they chased John Payne on our behalf, they contacted us first to let us know exchange had taken place (JP contacted us about 5 hours later), and they were in touch the day before the completion date to check everything was going smoothly. We hadn't heard from John Payne in the run up to completion date. So if you are after that after-sales service, John Payne significantly under delivered, and I would not recommend.
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