If you are a Landlord, do not go near this agent. They are trouble from start to finish. They promise the sun, moon and stars but as soon as they have your money, they don't return your calls, you don't have an account manager as your account is transferred up the country somewhere and you can never get through to them, the office you originally leased your premises through don't want to know you - the list goes on...
I have had nightmares with Ludlow Thompson - and one of the reasons I went with them in the first place is because they were the first agent to find tenants. They said they had vetted the tenants and got references, guarantees etc. etc. but you should see the state of my property. It is absolutely wrecked, has never been cleaned since the tenants moved in, Ludlow didn't give a damn about the property once they had my money.
Another major problem with them is that they never chased the rent therefore it was always 2 - 3 weeks late - even though I paid for this service. Everything you ask from Ludlow is an extra charge. I would not recommend any landlord to go near this agency. Once they have their money - they don't care.