Extreme lack of competency. No emergency number to contact if anything goes wrong at the weekend. When calling about problems there is a sense that they simply do not care. Recently moved into one of their properties and they can\'t even set up the standing order correctly and have double billed me. Very unimpressed, no professionalism on their behalf.
What agent could do to change your mind?
All the agent needs to do is take some more care and diligence when handling tenant queries and monies!