Fail to carry out adequate supervision of work being done to ensure that it is actually done, (It hasn't been!) yet charge a fee for managing the work, as well as a surveyors fee! (for what!?), and of course we have to pay for all the work, including the parts that have never been done! Repeatedly and persistently fail to return phone calls, messages, or respond to e-mails yet require to be paid high management fees.