Rushden, NN10
4.9/5, 70 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“Excellent service...”

Share on :
Mar 01,2019
Minithumbup
Chris
Kayleigh
By: 'Jess'
Mar 01,2019
0 people found
this helpful
I am really pleased with Kayleigh and Chris at Mike Neville, i brought my house through Mike Neville and the customer service i received from Chris and Kayleigh was superb. Very clear instruction and up-to-date information consistently
Comment on agent fees
Good
Was this helpful? Yes
By: Mike Neville Estate Agents
Mar 04, 2019
Thank you for taking the time to leave this review of us. This is greatly appreciated by Kayleigh, Chris and all of the staff here, and we wish you every happiness in your new home.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Mike Neville Estate Agents
Nevile House, 67 Wellingborough Road
Rushden
Northamptonshire
NN10 9YG
01933 316316

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £46,500 £390,000
Lettings 100% 83% £485 £725
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 2 0 43 2 18 0 2 1
Areas covered
  • NN10
  • NN1
  • NN9
  • NN9
  • NN29
  • NN29
  • NN8
  • NN8
  • NN14
  • NN14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS Move With Us
Latest Properties
Images & Videos

“Excellent...”

Share on :
Feb 28,2024
Minithumbup
By: 'Janice Elizabeth Gilbey'
Feb 28,2024
0 people found
this helpful
Excellent service. Friendly efficient staff. I would highly recommend them....
read full review
Was this helpful? Yes

“I purchased my property back in October and f......”

Share on :
Feb 14,2024
Minithumbup
James
By: 'Tracey'
Feb 14,2024
0 people found
this helpful
I purchased my property back in October and from day one, James was excellent. He made the whole process straight forward and was able to get answers for me. James went above and beyond to support and was responsive to emails and calls promptly. The ...
read full review
Was this helpful? Yes

“Fantastic service. Great viewings by Chris an......”

Share on :
Oct 17,2023
Minithumbup
Chris
Callum
By: 'AF'
Oct 17,2023
0 people found
this helpful
Fantastic service. Great viewings by Chris and Callum. Communication was spot on. Massive thank you to Chris for his updates. Definitely 10/10 service and highly recommend...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Oct 18, 2023
View all comments (1)
Thank you for the fantastic feedback. All of the staff were thrilled to have got the matter through to completion, and we wish you well on your future endeavours. ...

“Mike Neville Estate Agents gave us a fair val......”

Share on :
Aug 10,2023
Minithumbup
Kayleigh
Callum
By: 'Steve'
Aug 10,2023
0 people found
this helpful
Mike Neville Estate Agents gave us a fair valuation on the flat and marketed it effectively. All viewings were arranged promptly and an offer was accepted in less than 7 days. Good communication . When the sale was dragging on Callum tried his best at all times ...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Aug 10, 2023
View all comments (1)
Thank you Steve for taking the time to leave this 5* review. This is much appreciated by all of the staff, and especially Callum. ...

“First class service...”

Share on :
Feb 25,2023
Minithumbup
Vicki
By: 'Mrs W'
Feb 25,2023
0 people found
this helpful
James recently came to value our home, he was professional and was understanding in what we required. Would fully recommend James and the team at Mike Neville’s...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Feb 27, 2023
View all comments (1)
Thank you for the time taken to leave this 5* review. This is much appreciated by all the staff, and especially James. ...

“The initial sales process was excellent, felt......”

Share on :
Dec 22,2022
Minithumbup
By: 'c&l'
Dec 22,2022
0 people found
this helpful
The initial sales process was excellent, felt like us as sellers , the buyers and agents all took their eye off the ball during the middle part of the sale process. This quality of the sales literature was excellent and we had no shortage of viewings, ...
read full review
Was this helpful? Yes

“Great service from viewing to completion, wou......”

Share on :
Dec 21,2022
Minithumbup
By: 'Matthew C'
Dec 21,2022
0 people found
this helpful
Great service from viewing to completion, would highly recommend. They helped push the purchase through at the last hurdle when solicitors were dragging their heels....
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Dec 21, 2022
View all comments (1)
Thank you Matthew for taking the time to leave this 5* review. We wish you every happiness in your new home. ...

“Excellent service from the floor plan by Chri......”

Share on :
Dec 19,2022
Minithumbup
Chris
Kayleigh
By: 'Carole'
Dec 19,2022
0 people found
this helpful
Excellent service from the floor plan by Chris and the photos by Callum and Chris. Very smooth sale kept informed at all times and any questions or problems dealt with promptly. Always kept up to date. Throughly recommend this friendly efficient team...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Dec 20, 2022
View all comments (1)
Thank you Carole for this lovely review. All of the staff were very pleased to deal with the matter for you and to get the matter through to completion, and we wish you every happiness in your new home. ...

“Friendly, professional and would definitely r......”

Share on :
Nov 09,2022
Minithumbup
James
By: 'Amanda'
Nov 09,2022
0 people found
this helpful
Friendly, professional and would definitely recommend for the beginning to end of our purchase. Chasing solicitors and working hard to push the purchase through....
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Nov 10, 2022
View all comments (1)
Thank you Amanda for the 5* review. All of the staff appreciate this, and we wish you well in your new home. ...

“Sale of late parents home...”

Share on :
Nov 04,2022
Minithumbup
James
Chris
By: 'Annette'
Nov 04,2022
0 people found
this helpful
Very thoughtful and considerate in the circumstances of selling our late parents property and family home after many years .made things so easy from start to completion a big thank you !!...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Nov 04, 2022
View all comments (1)
Thank you Annette for the lovely review. We are glad to have dealt with the matter and are happy to hear that you were pleased with the service received. ...

“Excellent professional service from start to ......”

Share on :
Nov 02,2022
Minithumbdown
Kayleigh
Callum
By: 'Michael'
Nov 02,2022
0 people found
this helpful
Excellent professional service from start to finish handling the marketing and sale of our deceased parents home . Facilitating all of the viewings on our behalf. Our thanks to Callum, James and Kayleigh ....
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Nov 02, 2022
View all comments (1)
Thank you Michael for the 5 star review. We are pleased to have got the matter through to legal completion, and we appreciate your feedback. ...

“Excellent service, managed the whole process,......”

Share on :
Oct 08,2022
Minithumbup
Kayleigh
James
By: 'Lee Murphy'
Oct 08,2022
0 people found
this helpful
Excellent service, managed the whole process, kept me updated, visited property for me as well. Will use again and recommend....
read full review
Was this helpful? Yes

“Bad service...”

Share on :
Sep 20,2022
Minithumbdown
By: 'Anonymous'
Sep 20,2022
0 people found
this helpful
I also wished I had looked at the reviews and I wouldn't have gone through what I had. They tried to charged for 2 weeks I wouldn't live there and they didn't like that I didn't want to pay the money because no one told me ...
read full review
Attachments

Review file
Was this helpful? Yes

“Very professional, must thk all the team but ......”

Share on :
Aug 16,2022
Minithumbup
Kayleigh
Callum
By: 'victoria robinson'
Aug 16,2022
0 people found
this helpful
Very professional, must thk all the team but especially callum who was very helpful everytime I rang, nothing was too much trouble. Yes recommend them everytime...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Aug 16, 2022
View all comments (1)
Thank you Victoria. This is much appreciated by all of the staff, but especially Callum. We were incredibly pleased to get the matter through to completion, and wish you well in your new home. ...

“Great professional team to have dealing with ......”

Share on :
Aug 08,2022
Minithumbup
Kayleigh
James
By: 'jane'
Aug 08,2022
0 people found
this helpful
Great professional team to have dealing with your property sale , couldn’t fault them and James was very knowledgable and helped out all the way....
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Aug 08, 2022
View all comments (1)
Thank you Jane for the 5* review. It was a pleasure to deal with you and we are grateful for the lovely feedback. ...

“From the first meeting to discuss the propose......”

Share on :
Aug 04,2022
Minithumbup
By: 'Angela'
Aug 04,2022
0 people found
this helpful
From the first meeting to discuss the proposed sale of my house through to when the sale completed I have been very happy with the service provided by Mike Neville Estate Agents. Without fail everyone I have been in cobtact with has been extremely helpful...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Aug 05, 2022
View all comments (1)
Thank you Angela for the time taken to leave this fantastic review of our service. It was a pleasure dealing with you, and we wish you well in your future endeavours. ...

“We would highly recommend Mike Neville. Chris......”

Share on :
Jun 14,2022
Minithumbup
Chris
By: 'Alexandra'
Jun 14,2022
0 people found
this helpful
We would highly recommend Mike Neville. Chris was fantastic and never failed to keep us updated. We never struggled to get through via phone and calls and emailed were always returned. Chris always remained professional and extremely patient throughout considering how many times we called ...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Jun 14, 2022
View all comments (1)
Thank you Alexandra for the lovely review. We are pleased to have got the matter through. It required patience and hard work from all sides, and are grateful of the work by yourselves and the rest of the small chain. We also wish you every happiness in your new home. ...

“Excellent service under challenging market co......”

Share on :
Apr 25,2022
Minithumbup
By: 'Rushden sale'
Apr 25,2022
0 people found
this helpful
Excellent service under challenging market conditions, went the extra mile to agree a sale for a property with limited saleability....
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Apr 27, 2022
View all comments (1)
Thank you David for the 5* review. We hugely appreciate this and are pleased to have dealt with the you & your property. ...

“From start to finish the sale of our house ha......”

Share on :
Mar 19,2022
Minithumbup
Callum
James
By: 'S Phillips'
Mar 19,2022
0 people found
this helpful
From start to finish the sale of our house has been hassle free! All the staff at Mike Nevlles have been friendly and helpful ! If we ever move again it will be Mike nevlles we'll use....
read full review
Was this helpful? Yes

“Used Mike Neville to sell my fathers house af......”

Share on :
Mar 08,2022
Minithumbup
James
Kayleigh
By: 'James'
Mar 08,2022
0 people found
this helpful
Used Mike Neville to sell my fathers house after he went in to a care home, they were professional & friendly and kept us up to date with all developments and responded to all enquiries quickly. Would highly recommend....
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Mar 09, 2022
View all comments (1)
Thank you James for the lovely review. This is appreciated by everyone, but especially by James and Kayleigh. We are grateful for your kind words and we were pleased to get the matter through to completion. ...

“The deputy manager was particularly helpful i......”

Share on :
Feb 09,2022
Minithumbup
Chris
Callum
By: 'Liz'
Feb 09,2022
0 people found
this helpful
The deputy manager was particularly helpful in getting to the bottom of why the sale was being delayed, he was great as the coordinator between the solicitors. We completed within 48 hours of him resolving the issue. thanks...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Feb 10, 2022
View all comments (1)
Thank you for the lovely feedback. This is hugely appreciated, and we were thrilled for all parties for the matter to finally complete. ...

“Excellent service...”

Share on :
Dec 10,2021
Minithumbup
James
Kayleigh
By: 'B'
Dec 10,2021
0 people found
this helpful
For our first property development in the Rushden area we needed to find a good agent. We were lucky to use Mike Neville Estate Agents. James Coles , Kayleigh Reed and Callum Gameson, were great from start to finish. They always responded promptly and quickly dealt ...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Dec 10, 2021
View all comments (1)
Thank you for the excellent review. We also greatly appreciate the feedback on the Vendor login system that we have implemented, and are glad you found this to be useful to you. We look forward to dealing with you again in the future. ...

“We were kept informed of progress throughout ......”

Share on :
Nov 13,2021
Minithumbup
By: 'Mr Harrison'
Nov 13,2021
0 people found
this helpful
We were kept informed of progress throughout the purchase. All issues were dealt with promptly and the agents at Mike Neville did their best to provide a smooth transaction....
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Nov 15, 2021
View all comments (1)
Thank you for taking the time to leave us this 5* review. This is greatly appreciated. ...

“Great customer service......”

Share on :
Nov 12,2021
Minithumbup
James
Callum
Nov 12,2021
0 people found
this helpful
Great customer service, nothing was to much. Dealt with all the challenges that came up professionally and kept me informed. Thank you Mike Neville's...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Nov 12, 2021
View all comments (1)
Thank you Janice for the lovely review. We are very glad to have got the matter through to completion, and we are equally as pleased to hear you were happy with the service received from us. ...

“I rented a property back in lates December 20......”

Share on :
Nov 04,2021
Minithumbup
Sue
By: 'Martin Lent'
Nov 04,2021
0 people found
this helpful
I rented a property back in lates December 2016. I have recently moved out to start a new chapter in my life. Throughout my time in this property Mile Neville Residential Lettings and in particular Sue Gardener looked out for my every need and remained professional ...
read full review
Was this helpful? Yes
By: Sue Gardener
Nov 05, 2021
View all comments (1)
Thank you Martin that's so kind & very much appreciated, it was an absolute pleasure getting to know you. ...

“Just completed on a house sale with Mike Nevi......”

Share on :
Sep 29,2021
Minithumbup
James
By: 'Karen Leslie'
Sep 29,2021
0 people found
this helpful
Just completed on a house sale with Mike Neville Estate Agents. We have been very pleased with the service right from the begining when James the mgr came out to value the house. Very responsive to emails. Kept informed of progress through the property file ...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Sep 30, 2021
View all comments (1)
Thank you Karen for the brilliant 5* review. We are thrilled to hear you are pleased with the service received. We also greatly appreciate the feedback on the Vendor login system that we have implemented, and are glad you found this to be useful to you. ...

“Mike Neville great support for first time buyers...”

Share on :
Sep 01,2021
Minithumbup
Chris
By: 'Ann-Marie'
Sep 01,2021
0 people found
this helpful
Mike Neville were amazing support for buying our first home. They supported us through the process with advice and guidance on what we needed to do and when. They helped with dealing with the solicitors and had regular communication to get the process completed as ...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Sep 01, 2021
View all comments (1)
Thank you Ann-Marie for this lovely review. It is so rewarding to help find and secure a home for someone, and we are pleased that you were happy with the service received from us. We hope that you and your family enjoy the property for years to come. ...

“Reluctant Landlord !When deciding to rent o......”

Share on :
Jul 17,2021
Minithumbup
Sue
By: 'Kathey'
Jul 17,2021
0 people found
this helpful
Reluctant Landlord ! When deciding to rent out my house I was looking for an agent with a good local reputation who would look after my requirements but also be responsive to the tenants. Mike Neville (and in particular Sue who managed my property) were very ...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Jul 26, 2021
View all comments (1)
Thank you Kathey for leaving this review for us, and in particular for the service received by Sue. We aim to offer a high level of service and are pleased to hear that you are happy with our service and have made the whole process straight forward and painless for you. ...

“I chose Mike Neville Estate Agents because they are a long established company....”

Share on :
Jul 09,2021
Minithumbup
James
Chris
By: 'Marianne Sue Beasley'
Jul 09,2021
0 people found
this helpful
I chose Mike Neville Estate Agents because due to previously living in Rushden I knew that they had been established a long time. From the beginning I was made to feel confident that this was the right decision and that they would be able to ...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Jul 26, 2021
View all comments (1)
Thank you Marianne for taking the time to leave such a lovely review of us, and we are very glad you were happy with the service that we provided. This is greatly appreciated by all of the staff here, and we are thrilled to receive this positive feedback & to get the matter through to a satisfactory completion. ...

“Amy has been in amazeing ! From the time I we......”

Share on :
Jul 05,2021
Minithumbup
Amy
By: 'Vicki'
Jul 05,2021
0 people found
this helpful
Amy has been in amazing ! From the time I went to view my property to the time I left - super helpful and quick with dealing with problems . Highly recommended...
read full review
Was this helpful? Yes
By: Mike Neville Estate Agents
Jul 26, 2021
View all comments (1)
Thank you for taking the time to leave such a lovely review of us, and we are very glad you were happy with our service provided, and in particular with Amy. This is greatly appreciated by all of the staff here, and we are thrilled to receive this positive feedback. ...
No image available James
(31)
No image available Chris
(20)
No image available Kayleigh
(13)
No image available Callum
(11)
No image available Sue
(2)
No image available Amy
(2)
No image available Gemma

Vendor Fees

Our fees are negotiable based on the type of property or land being sold. Please call to discuss our marketing options & fee's which are inclusive of VAT.

Landlord Fees

Full Management Fee’s

COMMISSION FEES
One property 15% including VAT 12.5% + VAT
Two properties 13.2% including VAT 11% + VAT
Three + properties 12% including VAT 10% + VAT
Portfolio of five or more properties - Negotiable

This fee will automatically be taken from the rental payment each month and the remainder will be transferred into your bank account on a monthly basis.

Landlords Fee:
£180.00 including VAT = £150.00 + VAT

This fee is for providing legal Tenancy Agreements, deposit protection and a detailed agreement and schedule of contents which includes photographs

Renewal fee:
£72.00 including VAT = £60.00 + vat

This is if a change in tenancy for the property after a tenant moves out and a new Tenancy Agreement and schedule of contents etc, is required.

INTRODUCTORY FEES
A payment of 60% of one months rent including VAT (1/2 months' rent + VAT)

Landlord's fee
£180.00 including VAT = £150.00 + VAT

This fee is for providing legal Tenancy Agreements, schedule of contents with photographs and tenant references. This fee will be taken from the first month's rent.

Tenant Fees

One weeks rent of the monthly rent is payable in order to secure a property. Payment can be made by debit or credit card. We also confirm that we require payment of the first month’s rent after 14 days to further secure the property if you haven’t moved in within this period. You are required to start the tenancy within 4 weeks of securing the property, unless agreed otherwise in advance. It is the responsibility of the Proposed Applicants to ensure all references are completed and concluded to an ‘Acceptable’ Outcome within 7 days.

Please note that the one weeks rent is non-refundable if you provide false or misleading information, you fail the ‘right to rent’ checks or you withdraw from the proposed tenancy.
Last updated at 16/10/2019, 5:48 PM by Chris Brett
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 12:02 PM 14/06/2017 by allAgents

Awards won by Mike Neville Estate Agents, Rushden NN10 9YG



Get in touch with

Mike Neville Estate Agents

Branch - Rushden, NN10