Sep 28,2012
By: 'Another happy customer !'
Sep 28,2012
6 people found
this helpful
Please, please, please, please never ever use this company !! Unfortunately they managed our block of flats for three years and left us with a hole in the ceiling of our lounge for 10 months of this time. It took two years to resolve (through the insurance, as John Mortimer were incapable of providing anything remotely like customer service) the issues, from the point we first made them aware of a damp problem in the flat. They used any number of excuses to tell us there was no damp issues, and even when the ceiling finally cracked and we had rain water dripping down on to our TV and wires, they still didn\'t seem to think there was a problem. I have approx 200 emails saved, as it was impossible to ever contact any member of staff, they wouldn\'t take your call, they failed to respond, and could go weeks and months without ever coming back to you on any queries. Apart from having a gaping hole in the ceiling in the lounge, we also had brickwork that kept cracking off, leaving falling debris and further damp issues - again JM sent a selection of inadequate and quite frankly inept companies to try and fix. The area manager, Ross Kemp (honestly !) had to be seen to be believed. He resolved no issues with the flat in the whole time we lived there, never returned our calls and then claimed he had no reason to apologise for any of the issues, including the hole in the ceiling and the water running down the walls ! During our endless attempts to contact members of their team, we had the misfortune to deal with a selection of their staff who can only be described as rude, ignorant and having a complete lack of knowledge of anything remotely related to customer service. After endless complaints and chasing we finally had to register our dissatisfaction with John Mortimer himself, only to finally get a response to our letter over a month later, because he \'had been suffering from a cold\'. Without doubt the worst company I have ever had the misfortune of dealing with - even when we finally moved out there were outstanding issues with the structure of the building which JM had inspected over 8 weeks previously, but had still not taken any further action. PLEASE AVOID AT ALL COSTS !
What agent could do to change your mind?
Where do I start ? If they\'d done anything it would have been a start.....
Attached Files
Was this helpful? Yes
By: agent
Nov 09, 2012
This particular block is built on a very exposed hill with terraced balconies. The problem here is that the leak was under the floor tiles of the balcony and part of the demised property of this persons neighbour, who did not want to take responsibility for the leak and the costs. The manager at the time visited the site on many occasions with surveyor and contractors to obtain the best solution at the best price to assist the flat owner who was not prepared to accept liability. Ross and his assistant manager were very diligent in the work and response which can be proved by the audit trail of emails and follow. The details are a fantasy born out of frustration with the neighbour. The leak was repaired in 2006. We followed this up by the sealing of an entire side of the building on the weather. Since then some 6 years later the same balcony has now sprung another leak, which we have obtained quotes for although the owners of the flats are unwilling to pay. There is a great lack of willingness to accept liability for the maintenance of the building despite all our guidance. Frankly the false description is so false and libellous that we shall have to seek legal redress of this,
By: New owners
Nov 05, 2012
Wish we knew before we brought the flat off you

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John Mortimer Property Management Ltd

9 Rectory Row Easthampstead, Bracknell
RG12 7BN

01344 488775

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