James Laurence Estate Agents
Edgbaston, Birmingham, B3
4.8/5, 100 reviews
95% recommended
92% sales valuation accuracy
96% sales fee satisfaction
95% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

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“Two months without hot water...”

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Feb 23,2019
Minithumbdown
By: 'Alana'
Feb 23,2019
1 people found
this helpful
Let me tell you a story about how James Laurence left my partner and I without hot water in our flat for almost two months (and counting) in the middle of winter.

We first noticed issues with our boiler in early January 2019, and promptly called James Laurence, our letting agents, to have their preferred plumbing company Logic Group come check our boiler. They came in, tweaked it a bit, and left saying everything was fixed. Everything was not fixed. We continued to have issues with our boiler through January, asking James Laurence to please find someone who could fix it. All the while, they continued to send Logic, who determined nothing was wrong.

My partner and I honestly thought we were going crazy. In early February, sick and tired waiting for ANYONE at James Laurence to take action, we took it upon ourselves to find someone who specialized in our particular boiler and paid out of pocket to have them check it. As soon as they sent one of our engineers to our flat, they determined that our boiler had several faulty parts that needed to be replaced and that the job was quite extensive. This information was promptly transmitted to James Laurence, who was supposed to contact the landlord to move forward with repairs. At this point, more than a month had passed.

The entire time we're going through this, we were certain that perhaps our landlord was simply slow to respond to queries. In fact, after investigating the situation, we've realised the reason this has all been delayed has been because of James Laurence. You contact them one day and they don't get back until the next or even later. Sarah, who is supposed to be in charge of maintenance, only works three days a week– and this wasn't made clear to us until we showed up to the office in person. No one communicates with each other, let alone with you. We went today to speak with Adam, the letting manager, who told us he had no knowledge of the situation until yesterday– almost two months after we first reported issues with our boiler. Shannon, who has nothing to do with maintenance at all, is left to deal with the situation by her colleagues. It's a complete disaster of a company.

After going through this, we realised that actually, if we had reached out to our landlord and his plumber (who came to inspect the boiler this past week and also determined it was faulty) from the very beginning, this situation would have been resolved within 2 weeks. Not two months. The reason we have spent almost two months without hot water in our flat, in the middle of winter, getting sick with a cold because of it, IS BECAUSE OF JAMES LAURENCE. They constantly remind you that you must not break your contract by reaching out to your landlord directly, and in that same way, THEY TRAP YOU at their mercy, when really, they do not care ONE BIT about you.

They might be great at selling flats or even renting them out. But if you want to rent a flat managed by James Laurence, absolutely avoid them like the plague.

And absolutely anyone who wants to contact me to find out more information about this situation, we are happy to chat. We want to save anyone from the pain of having to deal with something like this in the future.
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Opening Hours
Address

James Laurence Estate Agents
37-39 Ludgate Hill
Birmingham
West Midlands
B3 1EH
0121 6044060

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £138,000 £842,000
Lettings 95% 97% £750 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 0 23 2 11 1 16 0 6 2
Areas covered
  • B1
  • Birmingham City Centre
  • B2
  • Jewellery Quarter
  • B3
  • B4
  • B5
  • B16
  • B12
  • B15
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

No Properties

“Fabulous team....”

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Dec 23,2023
Minithumbup
Sophie
By: 'Jan'
Dec 23,2023
0 people found
this helpful
Fabulous team. Must single out Sales Manager Sophie as despite a nightmare of a sales transaction (through no fault of the agents), she was always there to come up with solutions. Communication from all the members of the team, Sam, Jack and of course the ...
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“Mr Sam Harper from Lawrence James helped secu......”

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Dec 07,2023
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Henry
By: 'MISS.O'
Dec 07,2023
1 people found
this helpful
Mr Sam Harper from Lawrence James helped secure the deal with my purchase of a property. He managed to get things started immediately was the price was agreed. Mr Henry Crane kept myself and my solicitor updated with the stage of conveyancing from the sellers ...
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“Happy Landlord...”

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Nov 27,2023
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Charlotte
By: 'Luke'
Nov 27,2023
0 people found
this helpful
Thank goodness for recieving a recommendation for James Laurence. Since using them to let my apartment, the process has been how you hope it would be. Great communication and professionalism from their office, in particular Charlotte Blount. Placed a good tenant in the property and ...
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“Very good experience with James Lawrence. Ge......”

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Nov 06,2023
Minithumbup
Caitlin
By: 'Saket'
Nov 06,2023
0 people found
this helpful
Very good experience with James Lawrence. Generally communicate well, respond promptly to messages etc. Have always been happy to show me round properties a 2nd or 3rd time. Have been very helpful during the critical final few days before completion. Thank you!...
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“Sam Harper and Henry Crane were very responsi......”

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Oct 27,2023
Minithumbup
Sam
By: 'Connie'
Oct 27,2023
0 people found
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Sam Harper and Henry Crane were very responsive and helpful during my house purchase - both friendly and approachable. Many thanks for helping me complete on a house purchase today....
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“Had a great experience with Sophie Ortiz. Sh......”

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Oct 20,2023
Minithumbup
Sophie
By: 'Katherine'
Oct 20,2023
0 people found
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Had a great experience with Sophie Ortiz. She was proactive, easy to speak to and was a great help selling our house...
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“I would like to thank Ms Charlotte Blount, th......”

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Oct 12,2023
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Charlotte
By: 'Dan Yu'
Oct 12,2023
0 people found
this helpful
I would like to thank Ms Charlotte Blount, the area lettings manager, for her exceptional service given to me in the process of renting a flat here in Birmingham. She has exceptional communication skill which has ensured me to take the right steps at all ...
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Attachments

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“Charlotte Blount is a shining star. She has e......”

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Oct 09,2023
Minithumbup
Charlotte
By: 'Manolya'
Oct 09,2023
0 people found
this helpful
Charlotte Blount is a shining star. She has excellent communication skills,, monitors the progress and tracks down what needs to be resolved and provides speedy replies and excellent support to address the problems. My case was very problematic since I moved from Sydney, Australia and ...
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“Amazing team at James Lawrence!Customer ser......”

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Sep 05,2023
Minithumbup
Charlotte
By: 'Simon-Walter'
Sep 05,2023
0 people found
this helpful
Amazing team at James Lawrence! Customer service has been amazing and the team has been very clear and professional in all deals i will be referring them to family and friends....
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“Transition between Kent and Sutton Coldfield ......”

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Aug 10,2023
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Charlotte
By: 'Debbie'
Aug 10,2023
0 people found
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Transition between Kent and Sutton Coldfield couldn't have been easier....
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“Excellent service...”

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Aug 02,2023
Minithumbup
Charlotte
By: 'Sarah and Kevin'
Aug 02,2023
0 people found
this helpful
Excellent service from Charlotte, melissa and the lettings team. Photo's were incredible some of the best we have seen from any agent. Supper response to any questions and enquires. Made the process super easy from end to end. Would not hesitate to use again or ...
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“Pleased from the start - Sophie and Sam have ......”

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May 26,2023
Minithumbup
Sam
By: 'KM'
May 26,2023
0 people found
this helpful
Pleased from the start - Sophie and Sam have shown attention to detail from the start; proven they really care about our case; and been with us every step of the way through selling our property. Sophie and Sam can always answer our questions, however ...
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“Amazing service from Jorja who made the entir......”

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Apr 28,2023
Minithumbup
Jorja
By: 'Tunde'
Apr 28,2023
0 people found
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Amazing service from Jorja who made the entire process a very clear and smooth one and quick to respond to any queries I had. Thank you...
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“Have been really pleased with the service whe......”

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Apr 19,2023
Minithumbup
Lotti
By: 'Louise'
Apr 19,2023
0 people found
this helpful
Have been really pleased with the service when letting my home through James Lawrence. Would certainly recommend them. Charlotte and Lottie have both been excellent in finding good tenants....
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“Very helpful. Always responding quickly, even......”

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Apr 18,2023
Minithumbup
Charlotte
By: 'Igor'
Apr 18,2023
0 people found
this helpful
Very helpful. Always responding quickly, even by email, as I dont have a UK telephone number yet. The process of renting has been fast and easy...
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“Fantastic Interaction on the Ball......”

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Apr 05,2023
Minithumbup
Charlotte
By: 'Mohammed'
Apr 05,2023
0 people found
this helpful
I have had a wonderful and straightforward experience with James Laurence letting team..Charlotte Blount was my first point of contact from the initial phone call to listing my apartment online within afew hours after our meeting. Block viewings were booked and let was agreed ...
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“Professional and pays attention to detail...”

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Feb 23,2023
Minithumbup
Charlotte
By: 'Rachel'
Feb 23,2023
0 people found
this helpful
I engaged James Laurence team as our letting agent for apartment; they are professional, responsible and pays attention to detail. I love the fact that they gave a plan about what to expect in the whole process from getting our apartment keys, to getting furnitures ...
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“Exceptional job in renting our flat...”

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Dec 16,2022
Minithumbup
Charlotte
By: 'James'
Dec 16,2022
0 people found
this helpful
Charlotte has done a fantastic job of marketing our property. She had warmed several potential tenants prior to the property completing, and managed to secure a tenant just one day after completion - before we had furniture in place, and before a listing was posted. ...
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“James Laurence...”

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Nov 22,2022
Minithumbup
Melissa
By: 'Shahrzad Sabet'
Nov 22,2022
1 people found
this helpful
Having arrived in Birmingham to start my course at the university, with my husband and daughter we had a really difficult time to find accommodation and had to spend a month in a hotel. However the only agency that I found extremely welcoming and helpful ...
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“Excellent service all round. Very personable ......”

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Nov 11,2022
Minithumbup
Charlotte
By: 'Celia'
Nov 11,2022
0 people found
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Excellent service all round. Very personable and very quick to respond to e mails and calls. Would highly recommend ....
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“Charlotte handled my initial enquiry efficien......”

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Nov 10,2022
Minithumbup
Charlotte
By: 'Lloyd'
Nov 10,2022
0 people found
this helpful
Charlotte handled my initial enquiry efficiently and answered all my questions in a timely manner. Thankyou for helping me secure a property in the Birmingham. I revieved a Seamless service...
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“The photos i have seen on social media of a b......”

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Nov 03,2022
Minithumbdown
By: 'Elton'
Nov 03,2022
0 people found
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The photos i have seen on social media of a birmingham property from this agent are disgusting. I would be ashamed to let that to anyone. Shame on James laurence and the landlord...
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“An excellent agency...”

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Nov 02,2022
Minithumbup
Henry
By: 'Sarah'
Nov 02,2022
0 people found
this helpful
This is an excellent agency; we have had superb help and advice from Henry, Jesse, Sophie and Caroline when selling our son's flat. The agency definitely goes the extra mile to support, and I liked the fact that they always responded to queries quickly....
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“Very helpful with the application and moving ......”

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Oct 25,2022
Minithumbup
Melissa
By: 'Ella'
Oct 25,2022
0 people found
this helpful
Very helpful with the application and moving in process. We were two first time renters and they were very patient and understanding with us....
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“Previously with a different agent have had ve......”

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Oct 14,2022
Minithumbup
Lotti
By: 'Michael Bassett'
Oct 14,2022
0 people found
this helpful
Previously with a different agent have had very bad experience. However as a landlord I have been impressed by level of service from James Lawrence, with a special mention of Lottie and Charlotte for their professional and efficient service. I have great faith in their ...
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“Wonderful company!!...”

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Oct 03,2022
Minithumbup
Melissa
By: 'Dominic Barbieri'
Oct 03,2022
0 people found
this helpful
Our experience with James Laurence Estate Agents was absolutely fantastic! Melissa Wilson made the application and referencing process smooth and easy with excellent communication. Everyone we spoke with from the office was kind, helpful, and welcoming. To top it all off, the loft we moved ...
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“I found James Laurence, in particular Charlot......”

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Jul 21,2022
Minithumbup
Charlotte
By: 'AB'
Jul 21,2022
0 people found
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I found James Laurence, in particular Charlotte and Melissa, to have excellent communication and advice, with prompt responses to emails. I would have no hesitation in recommending their tenant-sourcing service....
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“Far superior service to other agents...”

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May 13,2022
Minithumbup
Charlotte
By: 'James'
May 13,2022
0 people found
this helpful
We changed agents to James Laurence, and have found them to be extremely professional, efficient and responsive. They managed to find a tenant extremely quickly, minimizing any vacant period. We are delighted to be working with them....
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“Great communication throughout a fast and smo......”

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Apr 14,2022
Minithumbup
Melissa
By: 'Jew'
Apr 14,2022
0 people found
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Great communication throughout a fast and smooth process. I did a virtual tour and the flat looks exactly as did in the video. Commendable customer service! I highly recommend!...
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Vendor Fees

1.5% Plus VAT

Landlord Fees

Management Set-Up - 50% Plus VAT & Monthly - 10% Plus VAT

Tenant Fees

No fees set.
Last updated at 20/10/2022, 12:47 PM by Henry Crane
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Set out following the guidelines of The Property Ombudsman. Please see further information: https://jameslaurenceuk.com/complaints/
Last updated at 11:47 AM 20/10/2022 by Henry Crane

Awards won by James Laurence Estate Agents, Birmingham B3 1EH



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