“Two months without hot water...”
1 Star Review
Feb 23,2019
By:
'Alana'
Feb 23,2019
Branch: Birmingham, 37-39 Ludgate Hill
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: B1
Branch: Birmingham, 37-39 Ludgate Hill
Lettings (as a Tenant)
Postcode: B1
1
people found
this helpful
Let me tell you a story about how James Laurence left my partner and I without hot water in our flat for almost two months (and counting) in the middle of winter.
We first noticed issues with our boiler in early January 2019, and promptly called James Laurence, our letting agents, to have their preferred plumbing company Logic Group come check our boiler. They came in, tweaked it a bit, and left saying everything was fixed. Everything was not fixed. We continued to have issues with our boiler through January, asking James Laurence to please find someone who could fix it. All the while, they continued to send Logic, who determined nothing was wrong.
My partner and I honestly thought we were going crazy. In early February, sick and tired waiting for ANYONE at James Laurence to take action, we took it upon ourselves to find someone who specialized in our particular boiler and paid out of pocket to have them check it. As soon as they sent one of our engineers to our flat, they determined that our boiler had several faulty parts that needed to be replaced and that the job was quite extensive. This information was promptly transmitted to James Laurence, who was supposed to contact the landlord to move forward with repairs. At this point, more than a month had passed.
The entire time we're going through this, we were certain that perhaps our landlord was simply slow to respond to queries. In fact, after investigating the situation, we've realised the reason this has all been delayed has been because of James Laurence. You contact them one day and they don't get back until the next or even later. Sarah, who is supposed to be in charge of maintenance, only works three days a weekâ and this wasn't made clear to us until we showed up to the office in person. No one communicates with each other, let alone with you. We went today to speak with Adam, the letting manager, who told us he had no knowledge of the situation until yesterdayâ almost two months after we first reported issues with our boiler. Shannon, who has nothing to do with maintenance at all, is left to deal with the situation by her colleagues. It's a complete disaster of a company.
After going through this, we realised that actually, if we had reached out to our landlord and his plumber (who came to inspect the boiler this past week and also determined it was faulty) from the very beginning, this situation would have been resolved within 2 weeks. Not two months. The reason we have spent almost two months without hot water in our flat, in the middle of winter, getting sick with a cold because of it, IS BECAUSE OF JAMES LAURENCE. They constantly remind you that you must not break your contract by reaching out to your landlord directly, and in that same way, THEY TRAP YOU at their mercy, when really, they do not care ONE BIT about you.
They might be great at selling flats or even renting them out. But if you want to rent a flat managed by James Laurence, absolutely avoid them like the plague.
And absolutely anyone who wants to contact me to find out more information about this situation, we are happy to chat. We want to save anyone from the pain of having to deal with something like this in the future.
1
people found
this helpful
Was this helpful?
Yes