The WORST estate agents I have ever come across. Do not go near them. Never do any repairs even after 20 phone calls and visits to the agency. Then they sent illegal builders who didn't speak English and left the front door open to carry out very disruptive works in the house for weeks on end. Didn't clean the property before we moved in after promising to do so and worst of all even though we left the house in a better state than when we moved in they decided to keep over 2 thirds of our deposit for no valid reason! We had to negociate for months and threaten them with legal action to get a FRACTION of it back.
"Terrible" really doesn't do it justice.