Kings Lettings
Staines, TW18
4.5/5, 12 reviews
92% recommended
80% lettings valuation accuracy
88% lettings fee satisfaction



Property Features


“My negative experience...”

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Feb 21,2019
Minithumbdown
By: 'VijayK'
Feb 21,2019
1 people found
this helpful
My experience with Kings Lettings, Staines Branch:
On a Saturday, I viewed a property listed by them, and I really liked it. On the following Monday afternoon, I told them that I would like to apply to rent the property.

I was sent across the application form, via email, shortly afterwards. I filled in the application form and sent it back via email, along with all the documents they requested. I then transferred the deposit - £350. This was done around 5pm.

Immediately after transferring the deposit, I contacted my brodband provider (Vodafone), told them that I was moving home and requested them to move my connection to the new property. They did some checks at their end and then told me that they are not able to connect me at the new property, because their Fibre service is not avaialble in the area. I then checked with PlusNet, SKY, TalkTalk, etc and was told that I can only get a maximum of 4mb internet connection at the new property.

Now, I am an IT professional and I work-from-home a lot. Hence, a decent internet connection is vital for me to do my job.

When I realised that I cannot get a decent internet connection at the new property, I immediately requested Kings Lettings to not process my application. I told them about the situation with the internet connection speeds at the new property and how I will not be able to do my job if I moved into the property. This was done within 30 minutes of transferring the deposit (around 5:30pm).

I then requested them to kindly refund me my deposit, £350.

I was told that, since I completed the application form, which meant that I signed the contract, the deposit is non-refundable.

I told them that I did understand that the contract says that the deposit is non-refundable, and that I was only appealing to their discretion.

I requested them to please consider the following and kindly refund the deposit as a gesture of goodwill-
a. it was less that 30 mins from the time I transferred the deposit to the time I requested them to not process my application
b. a fast internet connection is vital for me to do my job

Multiple appeals to the manager of the branch yielded no result. They keep saying that they CANT refund the deposit, as it says in the contract that it is non-refundable.

I am sure that, if they use their discretion they CAN refund the deposit, but they don't want to.

If anyone from the Kings Letting agency is reading this - I request you, once again, to please kindly use your discretion and refund me my deposit.
Comment on agent fees
Agent fees, although high, are in-line with what other agencies are charging in this area
Was this helpful? Yes
By: STEVE
Sep 10, 2020
very bad service. i was calling since 1 week, every day, and every time they've been telling me that the agent who is dealing with the specific property is not in the office and they will pass my details and contact to her so she can call me back when available , but never received a call. i even call twice in a day but for nothing. I've also tell them that i am willing to pay a deposit even before viewing the property, because i was 100% that i want to rent it for a long period of time, even more than 5 years.One time when i called they said that the agent is not in the office for the day and that she will return next day. next day when i called, they told me that the property is not available anymore, and that it was given away the day before. so, how could be given away the day before, if the day before I've been told that the agent is not at work for the day? so overall, VERY BAD CUSTOMER SERVICE, and prefers to tell lies instead of actually renting.

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Opening Hours
Address

Kings Lettings
16 Church Street
Staines
Surrey
TW18 4EP
01784 464040

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 80% 88% £925 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 3 0 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I can recommend Kings Lettings...”

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Feb 24,2021
Minithumbup
By: 'Natalia'
Feb 24,2021
0 people found
this helpful
It was nice to work with Kings Lettings. Many thanks to agent Sandra. My partner and I arranged viewing on Saturday, and as we were happy with the property, decided to proceed. Sandra promptly sent us the application forms. In one week agency managed to ...
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“Excellent Kings Lettings Staines 10Yrs +...”

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Jan 22,2021
Minithumbup
By: 'Mrs'
Jan 22,2021
3 people found
this helpful
Using Kings Lettings Staines for 10Yrs +. Their staff I have also known for the same period, and because of that Sandra, Jeanette and Jade are extremely knowledgeable. They will know your property, and your requirements, so you don't need to explain again. They know Staines ...
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“My negative experience...”

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Feb 21,2019
Minithumbdown
By: 'VijayK'
Feb 21,2019
1 people found
this helpful
My experience with Kings Lettings, Staines Branch: On a Saturday, I viewed a property listed by them, and I really liked it. On the following Monday afternoon, I told them that I would like to apply to rent the property. I was sent across the ...
read full review
Comment on agent fees
Agent fees, although high, are in-line with what other agencies are charging in this area
Was this helpful? Yes
By: STEVE
Sep 10, 2020
View all comments (1)
very bad service. i was calling since 1 week, every day, and every time they've been telling me that the agent who is dealing with the specific property is not in the office and they will pass my details and contact to her so she can call me back when available , but never received a call. i even call twice in a day but for nothing. I've also tell them that i am willing to pay a deposit even before viewing the property, because i was 100% that i want to rent it for a long period of time, even mo ...

“success....”

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Apr 14,2018
Minithumbup
By: 'Paul'
Apr 14,2018
0 people found
this helpful
Well, once again I have had to return to Kings Lettings and get them to find me a tenant in a hurry and once again they have not disappointed with a new set of tenants found and placed in a relatively short space of time, ...
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Comment on agent fees
Their fee structure is fair compared to the competition in Staines especially against those who talk a good game but inevitably come up with nothing as I alluded to above.
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“After some particularly poor experiences with other local agents dealing ......”

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Jul 26,2015
Minithumbup
By: 'Chris'
Jul 26,2015
0 people found
this helpful
After some particularly poor experiences with other local agents dealing with Kings was a real pleasure. Paul and his team provide a friendly, efficient and professional service that met all my needs as a landlord. Any issues myself or the tenant had were sorted out ...
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Comment on agent fees
Simple, clear and upfront.
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“It feels good to write a testimony for your letting ......”

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Feb 25,2015
Minithumbup
By: 'Jatin'
Feb 25,2015
1 people found
this helpful
It feels good to write a testimony for your letting agent with whom I have been associated for almost a year now. Words are less but thoughts too many to write down. KINGS are really professional and soft spoken people. Always helpful and quick to ...
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“Kings has been recommended to me by several friends. The ......”

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Oct 23,2014
Minithumbup
By: 'Chris'
Oct 23,2014
0 people found
this helpful
Kings has been recommended to me by several friends. The agency (particularly the manager) is very knowledgeable (with lots of useful experience) and helpful. I am impressed!...
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“I used Kings services as a landlord and highly recommend ......”

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Jun 11,2014
Minithumbup
By: 'Sam'
Jun 11,2014
0 people found
this helpful
I used Kings services as a landlord and highly recommend them. They have always been attentive and provided sound business advice with regard to letting property. They treat Landlords and tenants fairly and equally and deserve the high reputation earned over their years of trading....
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“We have been letting our flat for 5 years with Kings ......”

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Apr 19,2014
Minithumbup
By: 'John'
Apr 19,2014
0 people found
this helpful
We have been letting our flat for 5 years with Kings and have had 5 tenants during that time with hardly a gap. Kings letting agents are friendly, efficient and thorough. Paul and his team screen potential clients very well and have been helpful in providing contacts ...
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“Paul and Carla have looked after our property on a ......”

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Mar 13,2014
Minithumbup
By: 'Colin'
Mar 13,2014
0 people found
this helpful
Paul and Carla have looked after our property on a full management basis for the last 10 years and I have found their service and advice to be exemplary. Nothing has been too much trouble for them. I would recommend them unreservedly....
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“Always polite and very professional at their work, KINGS have ......”

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Mar 13,2014
Minithumbup
By: 'Evangelos'
Mar 13,2014
0 people found
this helpful
Always polite and very professional at their work, KINGS have been very helpful to me as a tenant from day 1. They have always been replying to my queries really promptly and and sorted out any issue/request very fast! Living in the UK for 7 years, ...
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“Kings have been renting out my 3 bed semi for 4 years ......”

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Jan 06,2014
Minithumbup
By: 'Mr'
Jan 06,2014
1 people found
this helpful
Kings have been renting out my 3 bed semi for 4 years and they have always found good tenants for me. They keep my house nice and fix any problems quickly, my tenants are happy and want to stay and the rent is always paid on time. ...
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By: Oliver King
Mar 07, 2014
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Thank you for your review Mr Khan. The team at Kings always appreciate positive feedback, and we will continue to provide you with the high quality service our clients should expect from us. Regards ...
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Awards won by Kings Lettings, Staines TW18 4EP


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