We sold our property through White and Hayward and had fantastic service from Karen Lucas. We felt she was realistic with the valuation, gave us alot of valid, helful and honest information and was very respectful of our home when it came to viewings. We also had honest and regular feedback after every viewing. When we did get a buyer, again the communication was always there and when things got a bit stressful, ie, there were some queries and potential problems, Karen kept us informed and was chasing everything up regularly and informing us of progress. We feel that by using an independant agent rather than a big chain helped us enormously as we had a great relationship with Karen and received what we considered a very personal service from her.