We are first time buyers and instantly we had fantastic communication with Rob when we called to visit the property initially. He was welcoming and descriptive while showing us the property, happy to answer all questions and allowed us to take our time while looking around. The next day I rang for a hopeful last minute viewing of the property with a family member and they were accomodating and not at all troublesome or annoyed that we had just rang and interrupted their workload. Jack showed us around on this occasion, he was friendly, chatty and provided fantastic solutions to our ideas about the property. Again, no rushed time viewing the house and we felt relaxed and positive. We had a call a day later letting us know that another couple had booked another viewing with the property. It was reassuring to know we were aware of other activities with the house rather than being left in the dark. After having our offer accepted (thanks to quick calls from Rob), we have been in constant contact with Bev, Jack or Rob on the progress of the sale and even popping in the office to deal with papers, it was relaxing and not like other estate agents.We Would highly recommend Cross Keys Estates, fantastic staff, brilliant communication and not a single problem, smooth dealings all the way.