Jynna,

Thank you for posting a comment, please can you contact me direct on this matter so we can discuss it further as I cannot find you on our system - [email protected] or on 01273 321333.

Please note we use an independent company to carry out our inventories and checkouts to ensure there is no bias towards landlord or tenant. The inventory document is very comprehensive as is in place to protect all parties when it comes to you vacating.

Look forward to hearing from you

Regards

Graham Shipp
Director

After 8 years renting without a single problem I had the bad surprise this year to find out that agencies can even try and charge you for things LISTED IN THE INVENTORY. Unfortunately I discovered that after moving in my new flat with PM so I hadn't checked the inventory that much (trusty as I am) and now I look at it it realise it has been done really poorly and I keep discovering everyday stuff that should have been in the inventory and reading you experience I don't even want to think about what will happen when I move out..

Jay, thank you for your review, as an agency we always welcome them whether positive or like on this occasion negative. I will deal with your points in order:

I agree the house you lived represented good value and this was due to the standard of finish throughout the house. As most people reading this review would not have seen it, to summarize the house is a 3 storey Victorian terraced house with original windows, a modern 'ish' practical kitchen, neutral decor and carpets all in reasonable order, admittedly by no means immaculate, however as outlined above the rent represented this.

After consulting the file the notes indicate that no promises were made about refurbishing the kitchen or the bathroom so I strongly dispute this point. After reading through the original inventory I also dispute the suggestion that all rooms had peeling wallpaper. With regards to redecoration for future tenants, both of our contractors quoted for works and one was successful in winning the work, I haven't spoken to either of them about the conversation with Mr Gibby but guess these were just off the cuff remarks.

Windows - These works were carried out by the landlords own contractor so we cannot be held responsible for this, the same goes for non payment, as an agency we pay all contractors promptly, hence all of them have worked for us in excess of 10 years.

Refurbishment - As mentioned in my first paragraph the house was not newly refurbished and the tenants did not take it on this basis, as most homeowners, landlords and tenants know ongoing maintenance cannot be avoided as issues like leaks do unfortunately occur.

Cold - The property is a three storey Victorian terraced house very close to the seafront and has single glazing, unfortunately this style of house will always be tougher to heat due to the location and other factors mentioned, the fact it has historically been let as a student house has no bearing on this situation. The boiler did need to be repaired on occasions, a scenario that is out of our control and in the end it was replaced, Mr Gibby advises it was during their exams which is bad timing but as I am sure all will agree a necessary process.

Deposit - We use an independent company to produce the inventory upon move in and then a full checkout report when tenants vacate, this provides a detailed report that protects both parties. The landlord has the final decision with regards to deductions, however if they are being unreasonable we will advise them of this as we have a duty of care to tenants.

The landlord did move to New Zealand around the end of the tenancy and this did not help communication wise as he had limited internet access but at all times we were trying to resolve any issues raised. On a separate note we do still deal with the landlord and have done for around 14 years now, he has two other houses that are let through ourselves and both sets of tenants are very happy with them and the service they receive from Property Moves.

Once again I thank you for your feedback and if you have any further thoughts please do not hesitate to contact me.

Regards

Graham Shipp MARLA
[email protected]

I hope