I am now an ex-tennent of this property, but did live there for two years along with 3 other house mates. I will start with the benefits of our agreement, they are few. We got a reasonably priced, fairly spacious, 4 bedroom house near the centre of Brighton. Although the location is desirable, the house itself was not! When we had our viewing we were told that the kitchen and bathrooms were going to be re-done before we moved in and on this basis we decided to take the house. When we moved in neither rooms had been touched, spare a few cheap cupboards added in the kitchen, the flooring was still mouldy and coming away from the ground, and mould patches around the house had been painted over. To give you an idea of the decor of the house, the wallpapering in each room was peeling away from the walls under the weight of the several layers of paint applied on top to cover up mould and tears. When a professional decorator came to the house a few weeks before we moved out to see what needed doing he merely said " they must be joking" and explained that this was going to be the first job he refused to do in over a decade of working for the agency.
As a student you are prepared to deal with a shoddy looking house, but I will now explain the main reasons for why this agency should be avoided at all costs.
WINDOWS - all the huge bay windows in our living room and one bedroom were replaced in the middle of winter (it snowed a lot!). It took well over a month, and for the most part there was nothing but a bit of mdf between us and the outside, it was cold, it was loud whilst the builders worked every day (not there fault) and it took much longer than it needed to because the landlord refused to pay the contractors. Thanks for that.
REFURBISHMENT. We paid for a 2 bathroom house, we never had more than 1, it took over a year and a half for the main bathroom to be redone, and this only happened because it leaked so much the ceiling underneath began to cave in. We were told that the bathroom and kitchen would be redone, they weren\'t. There was building work being done constantly on the house, and although the builders were very good and efficient, it was very disrupting and surely they should not have a house on the market which is not fit to be lived in?
COLD. Very drafty, poorly insulated, okay thats standard for a student house, but I must have personally contacted the agency 4-5 times asking for my radiator to be fixed, it never happened. Moreover, the old boiler was constantly being fixed, leaving us with no hot water or heating, and the new one was put in during our exams.
DEPOSIT. We were charged for a window which blew out in a storm, it was closed and blew out due to the frame being rotten. It wasn\'t fixed for weeks, the resident whos room it was in had to go home to his parents until it was fixed, and when we left they tried to charge us £400 for it? They also openly admitted it wasn\'t our fault, yet we were charged? When we tried to contest this, they informed us, after literally dozens of emails, phone calls and meetings with us, that the landlord had moved to New Zealand and couldn\'t be contacted!
There is so much more, but this is getting long. To sum it up, the general standard of communication from Property moves is shambolic, it always took far far too long for anything to be done and it was often blamed on being unable to contact the landlord. Well frankly, the landlord sounds like a crook, and if property moves continue to work with him ( they have told me that they still have several of his properties on their books) then they are also crooks. The only care about money and are willing to sacrifice the health and education, of their student residents atleast, to an appalling level. Throughout our residency, the only people we could rely on for help were the contracted builders, so a big "thank you" to them. Other than that, DO NOT TOUCH THIS AGENCY!
If you think you can defend yourselves Property moves, please, I invite you to do so below.