I have had two dreadful experiences with this agent/branch. Please dont sell your property through them as however lovely it looks I wont view through them again.
Issue 1. I viewed a place, liked it and arranged a second viewing a few days later. An hour before the viewing I had 3 increasingly desperate messages from the agent along the lines of whatever you do dont go round they accepted another offer made today - that is very weird to me as why would you not wait on accepting the offer until a pre-arranged second viewing took place.
Issue 2, I viewed a place, liked it went back for a second viewing. The agent rang an hour before the appointment trying to reschedule, but it was my lunch break so I couldnt. He agreed to make it, but turned up 10 mins late only after I rang asking why I was standing in the rain. He wasnt especially nice, quite snooty. Anyway I rang immediately afterwards and made an offer. He said I had to arrange to see their in house mortgage advisor, I didnt want to as already have a mortgage arranged, he told me it wasnt worth the paper its written on and if I didnt agree to see their advisor then he would not be in a position to confirm to the prospective vendor that I was in a sound financial position. I felt blackmailed and we agreed to discuss again if an offer was accepted. He phoned me back and said offer one was rejected, I put in offer 2 and he said vendor was in meetings so may be a little while before he came back to me.
He phoned me late afternoon to say he had actually done a second viewing (so much for the delay being due to a vendors\' meetings) and there was another, higher offer on the property so I needed to put forward my best and final offer. I offered 1k under the asking price. Chased them this morning, they said they were waiting to hear from vendor. They didnt put the offers forward until this morning. Just got the call saying vendor gone with other offer. Suspect that they either told the other buyer what my offer was and/or told the vedor they couldnt confirm I was financially sound and I\'d been resistant to having that checked.
Absolute sharks, avoid at all costs.