1 Star Review
Feb 03,2019
By:
'UnhappyTenant'
Feb 03,2019
Branch: London, 5 Clapham Common South Side
Services: Lettings (as a Tenant)
Rent PCM: £1050
Would you recommend?: No
Postcode: SW16
Branch: London, 5 Clapham Common South Side
Lettings (as a Tenant)
Rent PCM: £1050
Postcode: SW16
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If I could rate Portico 0 stars, I would. My experience was fine with them when I rented the property, but went downhill from there and I have just finished a 4 month process to get back the deposit they tried to keep from me as it has gone through the TDS dispute resolution service.
When I was renting the property, Ivett was in regular contact and things went smoothly. However, once I was in it was impossible to get a response from anyone at Portico, unless it was them who wanted something from me. The property was handed over in a disgustingly filthy state, and when the oven broken in the flat, I spent a fortnight calling and emailing before I was able to get it sorted.
When it came to moving out, Portico tried to claim significant amounts of my deposit for cleaning etc when I left the property in a better state than I received it in (as found by the TDS dispute resolution service). I spent a month regularly calling and emailing Portico requesting my deposit be returned, not even receiving a courtesy response to my communications, before I was left with no option to approach the TDS.
I see on here that I am not the only person who's had this kind of atrocious experience renting through Portico (and I've spent almost ten years renting in London and never encountered this level of incompetence and rudeness from a letting agent).
I would strongly advise prospective tenants to avoid Portico - even if I found my dream property in London and it was rented through this agent, I would turn it down to avoid having to deal with them again.
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